DEGEN'S LAWN & GARDEN INC.

Upon arrival to pick up the repaired unit, the guy presented me with a $207 bill for replacing the carburetor, lubricating the gears and fixing the switch wiring. I refused to pay and requested a copy of the invoice, explaining that I intended to take the matter up with the manufacturer. After that, the guy refused to give me a copy of the invoice and gleefully stated that he could withhold the invoice and the trimmer because he had a lien on the trimmer. I decided to limit my losses and left the premises without the deposit and without the trimmer. Don't get ripped off like I did from Degen's.

I was sent here by Troybilt for a warrenty on a trimmer that was 2 months old and only used 5 times. It would not start. The trimmer cost $99. I was greated rudely and was not told when it would be finished. $40 was demanded to "look at the trimmer". I recieved a call from Wes stating there was nothing wrong and would not be covered by warranty. I asked if there was an additional charge and was shocked to find he wanted $37 "for gas" in addition to the $40 already paid. I searched the internet and better buisiness and found multiple complaints regarding shake downs where Wes at Degens would essentially hold the product for randsom. I contacted Troybilt and was not able to resolve this issue. They currently still have my trimmer and $40 deposite. They advertise 50 years of service. Thats 50 years of dis-service and dishonesty.

It Went GREAT!! Wes was very prompt for our appointments & walked us through the entire process of what was going to be done & how much it would cost - which was A LOT LESS than buying a new generator. He picked up the generator & returned it to us as well as communicated with us clearly on all aspects & time frames (a nice change of pace if you've ever dealt with contractors or repairmen here in South Florida!! When the generator was returned he again walked us through what was done (even returning the old parts that had been replaced) & gave us several very helpful tips & money saving suggestions so we wouldn't need to see him as much - when does that ever happen? Great guy, great family-owned business!! They also do lawn mower & other yard equipment maintenance & sales! We will definitely use them again & again!!