Unresolved. We have contacted a new A/C company to help us. We will see if Goodman will expedite the parts. In the mean time we have a serious health situation with the residents.
Description of Work: Cruz installed a Goodman Air Conditioning unit in a residence that we purchased in Bonita Springs Fl in May of 2017. On August 7th, 2017, the unit stopped working. Alfredo Cruz, the owner, refused to come out and look at the unit. He said the warranty was a parts warranty and that we should contact Goodman to get a new part. He then advised us to find someone to install it as he was busy. The home houses mentally ill low income residents. It is 95 degrees and there is no Air Conditioning ! He was belligerent and completely uncooperative. We contacted Goodman and are attempting to resolve the problem. Mr Cruz basically said he lives too far away to deal with it. Do NOT use this guy! He is a crook!
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
BETTY M.
09/2007
4.0
heating & air conditioning/hvac, water heater repair
+ 0 more
He has worked for my roommate's family for 15 years or so. He will get here but he can be very late, which is okay because I'm home most of time. He does a thorough job. He can be sloppy at times and he doesn't clean up well after himself.
Description of Work: He replaced my 30 gallon hot water heater with a 60 gallon one and repaired the pump on the air conditioner for our 4 bedroom, 3 bathroom home.
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Service Categories
Heating and Air Conditioning,
Water Heaters,
Appliance Repair - Small,
Appliance Repair
FAQ
AIRMASS AIR CONDITIONING & APPLIANCES is currently rated 2.5 overall out of 5.
No, AIRMASS AIR CONDITIONING & APPLIANCES does not offer free project estimates.
No, AIRMASS AIR CONDITIONING & APPLIANCES does not offer eco-friendly accreditations.
No, AIRMASS AIR CONDITIONING & APPLIANCES does not offer a senior discount.
No, AIRMASS AIR CONDITIONING & APPLIANCES does not offer emergency services.
No, AIRMASS AIR CONDITIONING & APPLIANCES does not offer warranties.