Aire Serv of The Emerald Coast

Air Serve came to do the annual service on my system. They told me on Monday, June 12 I had a leak in my A/C. They put in RRL-220 Leak Sealant - For certain system leaks, a leak sealant can be injected into the system. This chemical helps prevent and seal existing leaks in the refrigerant handling system. Sealant is not a guaranteed repair, however, this type of sealant repair works about 90% of the time. Repairing the leak is not guaranteed and may continue to leak in rare occasions. Three days later my system froze up. Water leaked onto my hard wood floors. I called them to come by and check but it was a Friday and they did not have anyone near. So they came Monday. My floors are damaged. Too bad. They put in a new unit and wont do anything about the floors. The owner of Aire Serv said it would have happened anyway. I paid for the advantage plan but did not get anything for it except damaged floors.

Did a great job

You get what you buy!

This was such a pleasant experience. Our service professional was Alex Santana. He was such a pleasant person (all 6'5" ft of him). He was very knowledgeable and explained what he was doing. He took several extra steps during his visit. I will be using this service in the future for sure. The lady that helped me on the phone was super also!

They were determined to get it fixed, even if it did take 3 trys. Thanks Team!

Fast friendly service,

On Time , Efficient and Quick

Arrived on time, completed testing and finished the task of replacing my A/C unit same day. Had cool air in my home that evening.

Fantastic customer service.

Excellent and knowledgeable technician. Diagnosed the problem in very short order. Fixed the problem promptly and checked the entire system to insure no further problems or issues.

The service man was timely, competent and very knowledgeable. I had no negative issues with his work or the customer service over the phone.

Fantastic service! Professional technician. Very prompt, courteous! Answered all my questions! Definitely will use Aire Serv again!

na

Very professional

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They did do their job. Came out to my home fast. The technician was professional and helpful. I was aware of the cost up, but when I got the final bill it was doubled. Not good busines practice in my book. Remember, this is for 7 minutes of work, 2 pounds of r 22 freon for $225. For the first pound that includes the service cal. They charged $225 for the 2nd pound also. Bad business practice. Total bill $450..

On time...fixed only what needed to be fixed....professional...polite.

The Technicians that came to my house were outstanding and very professional.

Prompt service.

Gave 4 stars on work quality because they had to return to re-do some of their installation work. However, gave 5 stars on customer service, because they returned the VERY next day (amid busy schedule in June), and addressed every last item of concern! Gave 3 1/2 stars on value for money by no fault of the company. This stuff is simply too darn expensive any more. They still gave us a fair deal compared to others.

Work was done but follow up by this company is poor. Too bad because I originally liked this company and initially gave them high ratings. They never got back to me with other issues I was having.

We are out of state owners and Aire Serv of the Emerald Coast communicated with us on every step and worked well with our rental management company to install a new HVAC system between rentals. Very, very cooperative and work was done as promised.

Exceptional service. Well versed in all aspects of Heat Pumps. Highly recommend.

My tech, Josh Raya, was very polite from the first time he arrived. He was very knowledgeable when diagnosing the problem. I had confidence in him from the beginning. The work has not been completed as we have another appointment in 2 days . The company has called several times to let me know the status of the current situation and have been very polite. So far so good.

Prompt and very courteous! From the time I booked until the tech came out! This kind of great service is not generally the rule in Destin and Santa Rosa beach. I wished I remembered the the techs name he actually lives in Santa Rosa Beach and is a veteran. Great job and I work with a lot of people and you will be highly recommended. Also the lady who answers the phone at the office is also very helpful.