Response from Active Landscaping & Irrigation
Unfortunately, there are so many negative and unfounded comments written in this post that I am left feeling quite confused. This account has been reviewed, and we are left even more bewildered. This inspection was actually done by the head of irrigation department, whom has performed countless irrigation inspections during his last 10 years of dedicated employment with Active. Clients regularly call in to speak directly with him because they know his name, and they like speaking directly with him. While it is not mandatory for a company to provide company shirts, we at Active believe it is imperative for our professional image and so clients can recognize our staff while we are on property. Active's crews certainly wear company shirts with name tags. The gentleman that performed this inspection was a supervisor, so he did not have a name tag, but instead a polo with our name embroidered to distinguish his position from crew members. The inspection was performed of this system. A head was added to the area the homeowner capped at parts cost. No labor was charged for this service. The drip portion of the system was visually inspected for puddles. The only additional item that can be done on a drip system is to dig all of the lines up, but this type of service is not included in the Big Deal. The "ball park" verbal proposal the homeowner specifies for the clock was the exact amount emailed over formally the next morning from our office. No proposals or work were provided or suggested that the homeowner didn't request or need. Our website does not list this special cheaper. There is a coupon on our website for this special, but for more than what is offered to Angie's List clients. Active offers this incredible deal to Angie's List clients as every irrigation system needs to be serviced properly. We are not in the business to "disrupt a sprinkler system" as the homeowner alleges we may have if he wasn't following the supervisor around. It is puzzling, and a bit disheartening, to read this type of review when we strive to provide a superior service, build a customer base, and offer competitive and fair pricing.