Sootmaster Chimney Sweep LLC

no comment

Little more than expected to pay for inspection and cleaning otherwise they did a good job.

They were extremely professional, thorough and very pleasant to deal with.

did a good job... no mess!!

Marsha was great.

Had our chimney cap replaced due to excessive rust. Patrick identified the issue and recommended a fix that was less expensive than the current configuration and would reduce wind noise. Work was done quickly and he even removed rust stains from Stucco caused by old cap.

Did a great job

They responded to initial phone call quickly, they arrived when scheduled and then returned quickly to help us take care of our problem.

On Time - Neat & Clean

He was on time and very professional. He explained in detail everything that needed to be done to restore my chimney. I am completely satisfied plus I got a 10 year warranty on the work performed.

Responded quickly and good support staff also.

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Seemed to know what they were doing. Price was too high.

Called ahead and let me know the time frame they would arrive, did the inspection and saw work needs to be done, took a picture of the inside disconnect on his phone to show me. Went on roof to inspect rest of chimney, gave me a detailed list of the items that needed to be fixed and needed attention all the while explaining it all to me. Left the estimate with me and his business card to call if we had any questions at all. Plan on going ahead with the work in the near future and for sure will give Patrick a call back.

Arrived at the appointed time for the estimate and also when he returned to do the job. Mr. Buell also said to call him anytime if I had any concerns and he would take care of it.

Enjoyed thier service. Upfront and honest with prompt service.

He was supposed to come back as he did not leave me a receipt for the services rendered. I never received a receipt. Additionally he was supposed to have someone contact me for replacement of my chimney cap. I never received any calls or phone messages to that effect. I would gladly give his services five stars, if he makes good on his promises. However, I am a bit disappointed!

Noah, our technician, and Dean, QC Supervisor, provided expert knowledge and superior customer service. Will hire them again!

They did a great job! He answered my questions and seemed knowledgeable about the service they were providing. He was polite and professional.