Sootmaster Chimney Sweep LLC

I had immediate, professional service. Patrick did a fantastic job! Thank you so much.

Great guys. Honest and friendly.

We had the old wood burning fireplace, stove pipe, chimney cap, and chase cover completely removed (fireplace was rusted out, unsafe, and unusable). In its place we had a 36 inches SimpliFire electric fireplace with an integrated 10,000 BTU heater installed and trimmed-out with metal. Although initially skeptical of a fake fireplace, it is incredibly realistic in all respects (the flames, fire, logs, articulation, coals, etc.) and truly conveys having real fireplace in our great room. The fireplace has a remote and you are able to adjust the fire setting (flame height), set the temperature, and use a timer to automatically have it turn off at a desired interval. The heat output is separate from the fire and you are able to just have the fire going without any heat for next to nothing in terms of cost. When selected, the heat output is incredibly warm (but safe) and the blower is barely perceptible. Also, the 10,000 BTU is more than sufficient for a large room and none of the heat is being wasted up the chimney. Additionally, there is no wood, duraflame, ashes, cleanup, etc. However, if you want that persistent smoky smell in your home and the realistic crackle and pop, then you will want a traditional fireplace. However, for my wife and I, there is no way we would ever go back to a traditional fireplace as the replacement is so realistic and convenient (realism, aesthetics, and function). In addition to the fireplace, we also had a stainless steel chase cover (20-year warranty) installed to keep out the elements (the old one leaked terribly) and anchored securely to withstand poor weather. Sootmaster also sealed all the mortar cracks and applied several coats of Chimney Saver to the entire brick chimney. As for value, I rated Sootmaster as 4.0/5.0 only because their price is on the high-side. However, the old adage **you get what you pay for** is so true and the service, responsiveness, craftsmanship, and quality are outstanding and from our initial engagement to project completion, they exceeded our expectations and provided an outstanding product and service, and we highly recommend them and will use them in the future.

Friendly customer service and service people. They were here in a timely manner. I can't really evaluate the quality of the work until we have significant rain. They were treating my chimney so that it would not leak into my house. I have a damaged ceiling from the previous leaking. I felt they were expensive,

They were quick to get me in the next day. Fast and dependable.

Very high priced, took 10 days for repair and cap pipe is bent from install. Few days for call back on problem and no one has call yet.

Very good service. Finished all the repairs in one day. Very professional and knowledgeable about their work.

These folks were very knowledgeable and had years of experience. The work was done quickly and they explained every step as it was being done. They water tested several times to ensure the problem was pinpointed and then fixed. They warranty their work for ten years too. The best test came a few days later when there was a heavy downpour. There were no leaks. I would recommend this company to my friends

They were very good. I really wanted my chimney inspected because of the hurricanes and wanted to make sure it was safe to use. They came out and inspected everything and told me it was safe to use.

They were very polite and professional. They were also very educating about the importance of their process and services. I would absolutely recommend this group of professionals for your hire.

Nothing to add

Patrick and his assistant/helper did an excellent job of cleaning my wood fireplace. Patrick also showed me a picture of my chimney cap which is 30 feet off the ground.

Patrick was here the same day I called, He looked at the job and he told me of the cost,and he also told me that I might consider one other item. He wrote me a quote and said I would be contacted by his office Monday, and I am waiting on the call to ask 1 or 2 more questions. Patrick was outstanding with his knowledge and his customer service. Yes I will recommend him at any time..... Thank you for you customer service...

Very professional, honest and professional. Have two chimneys he checked, cleaned and serviced. Will hire again when need to.

After 2 years from the date of the repair, our chimney is leaking again and we are unable to get a response from Patrick's office to provide any service of the 10 year warranty. I would greatly appreciate any support HomeAdvisor can provide in resolving this issue. Update: After contacting HomeAdvisor I received a call from Patrick Buell's office shortly thereafter (same day). Patrick was able to come by and assess the problem and returned within the week to make repairs under the warranty. He determined the problem and took corrective action to prevent the problem from happening again. We are very pleased with his response and actions taken.

response was quick and the job looks great and i'm very satisfied with the service and job. would definitely recommend them to other people

Very knowledgeable and professional.

Tim and Brandon did very professional, excellent work. They were upfront in recommending and explaining the best solution to our bird/wasp infestation which has plagued us for several years. We would recommend them to anyone needing excellent, quick, and professional chimney repairs!

We received their estimate on Thursday and the chimney was replaced on the following Monday. They did professional work and even did additional repairs on the roof they discovered. Area was cleaned up and the crew was professional and courteous throughout the project.

Had chimney rebuilt. Excellent communication throughout the work. Showed up when they said they would and did the work for the price quoted and in the timeframe promised. Very professional and skilled.

Very thorough inspection that caught several items that were not caught in the previous years inspections by a different company. Would not hesitate to recommend Patrick Buell chimney services

Was on time and did a very good job.

Prompt and did a great job