1) Sales manager made promises for after the sale but never followed through. He didn't go over new tractor controls, service intervals or anything related to the new equipment. In the last three months, I've made multiple requests for parts prices (to compensate for the original "after the sale" broken promise) and have yet to hear anything. 2) No resolution of the mechanical issue after leaving the tractor 20 days. Service Manager "seems" to lack mechanical background. *) I believe this was likely a good company years ago, possibly when the Lazenby's were still on site. I will also say the regular employees (non-management) seemed customer oriented.
Description of Work: 1) Purchased a new Mahindra tractor. 2) Same tractor brought in for warranty service after 6 months of problems.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Greg E.
05/2013
1.0
lawn mower repair
+ -1 more
Do not use this company unless you enjoy a frustrating experience. I used the because they were local. Will never make that mistake again
Description of Work: Took in my lawn tractor and a string trimmer and a pole saw for repair. It took 1month to get the mower back. It was a simple fix and they got one wheel on backwards. After 10 weeks they informed me that the trimmer could not be repaired, but could repair the saw. After 12 weeks I finally got my tools back. I called many times over this period to get updates and they claimed that they were too busy to get things done.
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Service Categories
Lawn Mower & Power Tool Repair
FAQ
Lazenby Equipment is currently rated 1 overall out of 5.
No, Lazenby Equipment does not offer free project estimates.
No, Lazenby Equipment does not offer eco-friendly accreditations.
No, Lazenby Equipment does not offer a senior discount.
No, Lazenby Equipment does not offer emergency services.