Rick & Nancy's Window Fashions

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The installation went great. We selected Hunter Douglas shades throughout because we believed in the life time warranty and understood Hunter Douglas to be a quality product. Unfortunately, we began having issues with the blinds and the internal cord broke on 2 or 3 of them. A repair person came out and took the blind and sent it back to Hunter Douglas for repair. We were charged for shipping each way and handling each time. In fact, we were charged a premium. $30 each way and $30 for handling - not a great way to treat customers who already spent hundreds of dollars with you. Most recently, another internal cord broke, so I removed the blind and brought it to Rick and Nancy's store so it could be returned to Hunter Douglas for repair. I was not called with an update for several days so I called the store and a clerk (Sandy) answered and said someone would call me back. I waited another day. Called the store again. Sandy (who also apparently doubles as Rick's wife) responded with more impatience in her tone, and informed me, i had to wait for someone to call me back. When I inquired when that might be, Sandy became nasty and suggested I come down to the store and pick up my shade. So I did. Find another company. Rick and Nancy's is awful.

The provider was impatient, unresponsive and rude. The customer service was awful so much so that I picked up my shade and will find another Hunter Douglas distributor to assist me with the repair.

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I like that they were professional. The designer came to my house and explained all the different options that I had. He told me to choose the correct blinds that I need. I like the quality and the service they provide. The work turned out great. I’m very happy with the blinds.

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I called the provider to schedule an appointment for a large window plantation shutter. This is approximately a $3000 installation. At first, even though they were listed for my area, they said I was too far away. After a brief hold, they got back on the line and scheduled for an appointment at my house for Tuesday morning. Monday late afternoon, they called and said they would not come unless I gave them a commitment. How can I give a commitment without seeing samples, getting a design, and getting a written estimate? I informed them that a competitor came already and gladly did all of the above, and he was in their area. Their response was that this competitor must be desperate. My feeling is that the competitor was just more professional and courteous.

Over all it was a good business experience. Rick and Nancy's have been in business a long time. Called Rick and Nancy's. Wanted an estimate for 6 different types of window treatments. Rick came out and went over the types of window treatments they offer. I wanted to replace 2 double windows with plantation shutters. Change the kitchen glass sliding door and kitchen window. Replace the glass sliding door and triple window in the family room. Rick was very pleasant. I ordered new plantation shutters for the living room and master bedroom. I ordered sliding panels for the glass sliding door and a roller shade for the kitchen window to match the door. I also ordered verticals for the family room glass sliding door and triple window. The shutters were custom made, so I had to wait 6 weeks for them. After everything came in the installers came out and installed. They were very nice and efficient. I would call Rick and Nany's again and would also recommend them. The shutters were on the expensive side but were worth it. I was replacing exisgting shutters that lasted 35 years.

See response above. I highly recommend Joe and this company.

The overall experience was great. No pressure Just do not expect things the same day. These items are custom made for your windows so they are not anything that is kept in stock. It does take several weeks for them to come in once ordered.