Professional Window Tinters

unknown

PERFECT

Carlos De Cespedes the owner came to give me an estimate very quickly after I contacted the company. He was great about explaining the different kinds of films and how each would work in my particular situation (south facing windows in Miami Beach). He did a great job educating me about the options so I could make a well-informed decision. My impression is the price is on the high side (you could get this service for less elsewhere), but, I thought Carlos was credible and I also thought 3M was a good brand name. The execution stage was where we had some hiccups (this is why I am not giving a higher grade). I changed to a later install date and when I made that change I was told the installer would show up at 9:30AM. No one called to let me know he was not coming at 9:30AM. 9:30AM came and went so I called the office to find out what was up and they said I was the second job of the day and he'd be coming around 11:30AM. He showed up after 1PM. Fortunately I work from home so it wasn't a problem, but if I had needed to leave I would have had to reschedule again. Lesson 1: don't trust them when they give you an install time. The bigger problem was with the actual install. The day following the install I noticed a strange discoloration right at eye level on one of the sliding glass doors. This discoloration was not there before the film installation. The doors are brand new. I use them every day and never once saw this discoloration. Carlos came over quickly to check out the damage, which was helpful. Very responsive. His installer told him he (the installer) had seen the flaw in the glass when he was installing the film. The installer said nothing to me at the time about any flaws in the glass. Upon inspection Carlos said he thought the discoloration had come from a metal object rubbing against the glass. Again, I had never seen the discoloration before and have never rubbed a metal object against the glass. The doors are brand new. Carlos offered to remove the window film to see if the flaw was on the film or on the glass, but told me if the flaw was on the glass I would need to pay again (twice) to have the film re-installed. I decided I had already spent enough time and money on this project so I declined his offer. Lesson 2: unless you are willing to pay twice for this film, be very, very careful unless you are willing to live with flaws. If a flaw happens there is no way to know if the flaw was on your glass or your film without removing the film and necessitating re-installation which you will pay for if they determine the flaw was on the glass. There's also no way to know if the installer caused the flaw on the glass. (Again, there was no flaw in the glass before the installer arrived). The film seems to be working fine, but, this final stage of the process has left me feeling ripped off. So, I wouldn't use Professional Window Tinters again. Buyer beware.

They charged a lot. They did good work. I would have liked to have seen them be a bit more responsive but given everything, they did a good job and I can't complain. The installers were responsive, punctual and professional. They did a great job. I would probably use them again.