Prime Window and Door

The work excellent and it was on time. If I would make any additions to the house, I will be calling them to do the windows and doors as well. They have a wide selections of door and window style you can choose and it was fantastic. They are $4000 less than other competitors (L & F Windows and Doors).

I recently had impact windows installed by Prime Windows and Doors. I had such a wonderful experience working with them. Not too often do you have a company that goes out of their way to make you happy. Both Bethany (she is awesome!) and Robert were professional, very helpful and willing to answer any and all my questions. They really went the extra mile to see that I was happy. After doing my research and receiving several quotes, I’m so happy I chose them to do my windows! My windows and doors look amazing!

My review is based on work completed on my house with 19 big windows, 2 doors, and 1 sliding double door. I would rate Prime Window and Door 5+ stars across the board. Quoting process: A+: I quoted 6 companies for my windows. Although exhausting to talk to 6 different companies, it is an informative process – and since we’re talking about spending the same amount as getting a brand new compact car – I wanted to make sure I was getting a good deal. Out of the 6 companies, most (5) showed up on time and were very knowledgeable and patient in measuring everything twice and explaining their products. (The 6th one never showed up the first appointment, and was then 1 hour late when we rescheduled) All 6 of the companies that quoted me fell somewhere in between $21k and $28k. I was aiming for $20k and not a dollar more. Robert from Prime Window was very patient with me, going over the options he could offer me in order to reach my budget. We tweaked my order here and there (“Are LowE Windows really necessary throughout the whole house? What about getting my door knobs separately to save money? Single hung or side rollers?” Etc etc). Pricing: A+: In the end, Robert did it! He got me exactly what I needed, and was the only what tailored my order to get the best bang for my buck, all while meeting my budget. While a couple of the other companies got close to what he was offering in regards to total dollar amount, it was with either inferior brand windows, with aluminum instead of vinyl, or without LowE, etc. Deciding factor: First, I already had one person recommend them after doing their entire house. The tipping point for me was that Robert was the only one that put effort into the more important factors I wanted to meet, and then found the perfect windows to match – felt truly like a custom-customer service. No one else offered me what I wanted for the price he gave me. Professionalism and Customer Service: A+: After putting the down payment, my waiting time for fabrication of the windows was estimated at about 6-7 weeks. Robert texted me diligently every single Friday for those weeks to give me an update: “Permit submitted”/ “Fabrication started” / “Doors are ready” / “We can start next week” / etc etc. This gave me so much peace of mind. I have heard of people who have their orders 4 and 6 weeks delayed, and have a hard time getting answers from other companies. Not Robert – he was constantly updating me and answered or called back within the hour every single time. Seriously – this is the best customer service I have ever experienced in any service/contract work. Installation: A+: All my windows and doors were installed by 2 guys. Dany was extremely nice and did an excellent job with the installation. He went above and beyond to make sure all I had to do was touch up paint (my house is very old, and had very old mouldings that needed a little extra care when installing and finishing). In all, he completed about 3 openings a day on average depending on the sizes (most of my windows are very big) . Other companies might bang out the job in a couple days with 6-8 guys – but in my opinion, that is a mess. Things get lost, window finishes don’t look uniform through the house, and the dust and dirt is impossible to contain. I am very very happy with Dany’s work! Follow-up: One of my window frames came scratched. Robert reported it to the manufacturer, and within a couple days CWS called me to make an appointment to replace it. Everything was replaced perfectly and ahead of schedule. I also contacted Robert after the work had finished and I had paid in full about a door trim that I thought was a little loose. He answered as soon as I texted him and scheduled the installer to come the following day to inspect and re-finish it. It was a relief that they take care of you even after the contract and all the payments are done. Again, overall, super A+ and 5 Star + service, installation and product. I would not trust anyone else in my future properties!