New England Plumbing

Looking for an unreliable, wildly overpriced and dishonest plumber? Look no further, John Patrick, owner of New England Plumbing, is your guy. Let me explain: I live in a small 24-unit apartment building, and for the past six years, our association has relied on New England Plumbing for everything, from emergency repairs to major maintenance work in our building. They were our trusted go-to, and we even highly recommended them to all our residents. A few weeks ago, I had a broken bathtub drain and naturally called New England Plumbing. I provided detailed photos and a video to help them assess the job in advance, ensuring they arrived prepared with the necessary part. Their receptionist, Mikah, scheduled my appointment for Thursday with a two-hour arrival window. I took the afternoon off my work. They never showed up! An hour after the missed appointment, I called, only to learn, without any prior notice, that my appointment had been canceled due to “a big emergency in a high rise building.” No phone call, no apology, nothing. Just a vague promise to “try” and fit me in the next day. Despite this, I chose to stick with them, believing our years of good experiences and trust weren’t a fluke. Huge mistake!!! On Friday, John Patrick himself showed up at 3:50PM (50 minutes late) with a young assistant. From the moment he walked in, something felt off. He seemed exhausted, irritable, and completely unfocused. His decision-making was all over the place, and to make matters worse he wasn’t prepared at all. His inexperienced trainee spent over 40 minutes digging through their truck looking for parts, tools, batteries while Patrick just stood around, waiting, doing absolutely nothing. The job itself was simple and straightforward: replace a single brass waste and overflow shoe. A competent plumber should’ve had it wrapped up in 60-90 minutes tops. At some point when I realized he didn’t have what was needed I suggested a quick trip to Home Depot (3 miles away) to get the right part, his response: “There’s too much traffic. I won’t waste my time.” But apparently, wasting my time and overcharging me wasn’t a problem. Instead, due to Patrick’s lack of preparation and without any discussion, he unnecessarily went to replace the entire waste and overflow system, copper piping, P-trap, and even a large section of cast iron pipe- all using standard PVC parts that you find at any hardware store. Shortly after he finished around 7:10 PM, I got slapped with an outrageous invoice for $1,088: Labor: $931.50 for 4.5 hours (though they were only here for exactly 3 hours and 32 minutes). Parts: $156.50 (a 200% markup on common parts found in any hardware store) I even have timestamped security footage showing their exact arrival (3:50 PM) and departure (7:22 PM), proving I was overbilled. Or maybe Mr. Patrick pretends the clients to pay for the trainees he brings and add additional delays to the job? When I politely emailed New England Plumbing the following Monday to ask for a review of the labor charges, Patrick quickly dismissed me with a 3-line reply, saying that “ I’m taking even more of their time and that I had already received the above and beyond discount that I deserve” and made it clear the price wasn’t up for any discussion. Despite my frustration, I paid the full invoice because I believe in fairness and paying for work done. But let’s be clear. This was a ripoff, a total incompetence and full lack of professionalism. I respect hardworking tradespeople and have no issue paying for quality work. But this? This was dishonest, inefficient, and way overpriced. So…, unless you enjoy being overcharged for wasted time, do yourself a favor and find an honest, reliable plumber. New England Plumbing used to be solid. Not anymore. This was the last time we will ever do business with John Patrick and his company.

We found the closest best reviewed plumber and these guys were straight around to clamp the leak. So glad we picked these guys, they were quick to fix the problem, worked around the issues they ran into, and dealt with the City water department when they showed up. They then came back late into the night when it started to leak again, at no extra cost. This company is superb, and would recommend them to anyone. Will absolutely use again.

unknown

This was the ONLY plumbing company to call back and send a plumber. Davaris (sp?) came out and was very cordial and professional. Straight and to the point, no BS. Came back, fixed what needed to be fixed and left on his merry way. No stress, no headaches. It's nice to support an American company. The owner contacted me to ask if everything was okay. Very satisfied and will use again and again. Highly recommend. Fair prices.

I made an appointment with the owner, Mike. He was going to come to my house between 8 am and 12 pm. He never showed up or called me. At 1 pm I called him and asked where he was, and he told me that he had an "emergency call." I followed up with him 2 weeks later with a phone call. He told me that he was with a customer and that he would call me right back. Three days later I and still waiting for his return call. Two strikes, you're out!

See above.

perfect

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We love this company and have used them for years. They came out and cleaned out the sewer line. Over the years they have worked on our fixtures in in the house, replaced hose bibs at our request, and replaced our hot water heater. They are always courteous and fair. When we had the sewer line cleaned about 5 years ago, there was a problem with it a few days later and they came right back and redid the job for free. One of the best service providers of any type that we've used in nearly 30 years at this house.

I got them from Angie's List. It turned out great. His name is John Patrick. He is a good guy. I gave his name to my boss. He was very nice and reasonable. He did the work. I didn’t feel like I was being taken for a ride. He was serious about getting the job done. He did it and he left. I did give his name to other people. I liked him enough to recommend him to my boss who is very picky. I was very satisfied with him, so I am assuming I had no complaints. He was very professional. I was pleased with him and his work.

I called to have a handle put on my shower as the previous owners of my condo broke it off. The gentleman who came told me I would have to replace the entire valve $150 and then in addition have a new handle put on the valve. He claimed I could only use a specific type of handle. Afte he installed the handle he charged me a tremendous amount!!! Literally, all I had done was at most 20 minutes worth of work yet he charged me over $500!!! When I complained and said this was ridiculous he said, "Oh, I charge you $80+ for every time I came out here!" He had never discussed this with me before. The handle he put on does not even match up! There is a huge gap which makes the whole job look very cheaply done. I'm going to have to hire another plumber to comes and fix what he did. All and all I would never use this guy again.

My husband came home from work and found 3 inches of water in our freezer. He discovered the water was running through the ice maker and wouldn't stop. He tried to shut the water to the ice maker and that didn't work. So we called New England Plumbing and the owner came within 20 minutes to look at what was going on and fixed the problem quickly. We were very satisfied with his responsiveness, courtesy and service. We would highly recommend this company to any one who is looking for plumbing services