Moving APT

great service delivered everything as promised will hire them again next year n

unknown

Having moved cross country several times, i learned just how time consuming, mentally draining and physically straining it is. This time I wanted to get some help. Moving APT contacted me, Arthur and I spoke about my situation. I was given a quote over the phone. Checked out a few other companies but decided to go with Moving APT. I knew the price would go up from the quote because I had more items but had forgotten what they were. , Their affiliate, out of Phoenix ,Az , First Choice, came to my home, re-evaluated my items, gave me a quote, thought it was a few hundred dollars higher than i wanted to spend but i went with it. Rob and his crew were neat, clean and professional in their appearance and conduct. Rob answered all my questions and understood my skeptical feelings.

I entered a request for a quote online, and within an hour a representative called me. He was very polite and professional on the phone, and made his company seem proficient and efficient, like an good salesperson should do. However, a red flag came up when he gave me a low-ball quote for the move, of about $3,000. I knew the move would cost between $5,000 and $10,000, but I figured that since I knew it would be more expensive, and moving companies ALWAYS manage to gouge you for more money before the move is completed, that this low ball estimate didn't faze me. I was trying to time everything carefully, because I was still working in Virginia and had only limited time to receive my stuff in Florida so I needed to know a pretty rigid timeframe so I could plan to be in Florida when they delivered my belongings. Well, as soon as I tried to get a specific timeframe, Moving APT started hedging, saying that by law the movers don't have to give me any more narrow timeframe than 21 days after my requested earliest delivery date. The person who told me this was Stephanie, and she was sort of creepy in that she preceded every phrase with my first name - and I mean EVERY phrase. This felt like a slimy salesperson's tactic, because no one carries on a conversation using a person's name to introduce every single sentence. Stephanie recommended that I contact the moving company to see if they could give me a more specific date, and this was first inkling that I had made a mistake in using a moving broker rather than going directly to a moving company that accepts responsibility for the entire project. I called the moving company and left a voicemail, and they did not return my cal so I called again a couple of days later and got a person on the phone. She assured me that they would try to deliver within a two day timeframe, and that made me feel somewhat better. I established the pickup date, and they gave me a two day window for that also, so I made plans carefully to account for pickup occurring on Tuesday or Wednesday. The next call I received from the moving company was from someone who tried to convince me that Thursday was a better pickup date. I balked and said, "No, Wednesday is the latest pickup date because I'm driving myself to Florida on Thursday." He reluctantly agreed, but because he seemed reluctant I called Moving APT again and talked to Stephanie who looked into it and reassured me that the pickup was arranged for Wednesday. I got a call on Wednesday saying they wouldn't be there until Thursday. The whole affair seemed slimy - like they never had any intention of coming on Wednesday, and they used the excuse of "unforeseen delays" to account for coming on Thursday. From that moment on, none of my calls to Moving APT were answered, and none of my voicemails resulted in return calls either. This clinched my earlier feeling that I made a mistake using a moving broker. In fact, I'm not even sure why these brokers exist. The whole business model seems parasitic and the only advantage I see is to the moving company, which can dodge responsibility by saying "we didn't promise you that" when you try to get what the broker promised. I would never use Moving APT again, and in general would never use a moving broker again either.

Very poorly. The initial contact person assured me that my belongings would be delivered within three weeks. "I guarantee it." When the movers had finished, the gentleman managing the three of them said he would knock off $200 from the quoted price if I paid the three of them a larger gratuity. My belongings did not arrive until almost 6 weeks after they had left.

First of all let me say DO NOT DO NOT even consider using this company. Please I beg of you. We booked our move with this company who then contracts out your move with an actual moving company near you. In our case we got moved by All Inclusive Moving. I have a lot of past moving experience since I was in the Navy prior to this and this is by far the worst experience ever. My husband did a search online for moving companies and was called by Kelli Delaney from Moving APT. She then did a virtual walk through of our house and gave an estimate which was quite reasonable. I also called her a couple days later to add more things to the list to make sure we weren't missing anything. She was very nice, giving me a false sense of security. By pure coincidence she was from where we were moving to! Yeah right! I later figured out it must have been her way of trying to make the deal with us. A schmooze fest. Good one on her. Anyway, she informed me that there were no hidden fees and our stuff would be delivered 2 days after they came to pick it up. She quoted us $3461 for the move. Well, turns out when the movers picked up there was another story and hidden fees! If we were to have more items than we gave Kelli over the phone then we were to be charged more money per mile for them. We were also to be charged for tape used, boxes, mattress bags, you name it. Yes, tape! $4 per roll! Oh and delivery time would be 10 business days from pick-up. And I was informed all of this after my stuff was packed in their truck. After everything I was charged $6500. I packed everything myself too! It has been 4, going on 5 days and I don't have my stuff. No surprise. We've called them numerous times and now it could be 21 days before delivery. They don't even track the trucks. Scam, scam, scam. I will follow up if I ever get my stuff.

HORRIBLE EXPERIENCE EVER! And I AGREE with other reviews. I?m professional and moved several times (long-distance), but I never received worst services like this one ?. - Sales rep will promise the term you request (since they don't have any intention of keeping their promise) - Sales rep does not care if their sub-contractor does not deliver based on the term and condition APT agreed (they will say, I?m sorry we don?t have enough information from the sub-contractor) - APT even does NOT know where their customer?s shipment is. Scary - APT does NOT even track when the revised delivery date is We choose Moving APT among numerous companies that provided us a quote since the sale person (Arthur) seemed to be very sincere, caring, persistence (he called us several times a day until we decided to use this company), and promising about the delivery date although their price quote was higher than other quotes. He (Arthur) said ?we will definitely make sure that we take your stress away for your move, and no issue of delivering your shipment on time by looking at the calendar?. Based on the estimate delivery date given (w/ 1~2 day window), my husband flew to help us from our old house where he was still wrapping up our move. We called the company 1 business day prior to the expected delivery date, and the rep said that the delivery is expected to be on time. On the day, we waited all day, called numerous times, and no answer. On the next day, I called the sales rep (Arthur) and asked where our shipment was. He responded ?What?? You did not receive them? Our record shows that you were supposed to have received your shipment yesterday.? Really?? So he even did not know that the shipment was not delivered timely? Does this mean that APT even does not have a tracking system?? Or APT simply does not care about their customer experience. To make a long story short, now APT is telling us that they never guaranteed the delivery day, does not know when our shipment will be delivered at this point, and does not know where they are. IT?S ALREADY 7 DAYS AFTER THE EXPECTED DELIVERY DATE and APT CAN NOT PROVIDE THE ESTIMATE OF DELIVERY DATE???? Clearly APT does not care how this horrible experience is impacting our life. APT doesn?t care the fact that our daughter does not have her clothes and other staff to start High School as a freshman, does not care that I don?t have enough business clothes to start my new job, and we don?t have any furniture?s or kitchen staff to manage the basic of our life. We ended up buying many unnecessary staff since our goods are NOT here?. And don?t know when APT delivers. May be lost? If so I will definitely file a legal action. All APT will say is ?I?m so sorry, but we don?t have enough information about your shipment??.? Really? I'm surprised that they are still in business. I will definitely provide the follow-up review?.

Set up trucking companies to move my things from Des Moines to North Carolina....better price but this COMPANY WILL DO NOTHING OTHER THAN SET IT UP..You will be at the mercy of RAMDOM truckers and you will have NO IDEA WHEN YOUR ITEMS will be delivered ...your items will be taken on and off trucks all over the country. NIGHTMARE!!! .REFUSING TO COME IN THE DAYLIGHT.....the MASSIVE truck arrived at 11 pm...the driver had his arm in a full cast. finished at 3 am..neighborhood disturbed horribly.. Called MOVED APT over and over..they did NOTHING!!! NOT WORTH the 300 miserable bucks I saved...Next time I call a REAL MOVING COMPANY!!!

See above for the outcome.