Monark Premium Appliance Co.

I had done some research, knew what I wanted, and went in to buy a 48 inch Dacor gas cooktop with variable power burners. The salesperson placed the order. When it was delivered, I discovered it did not have the variable power burners I had wanted and called to let the salesperson know I received the wrong cooktop. After speaking with her, she said she would check the inventory and call me back. A few days later we had not heard from her, and stopped in. The Dacor rep was there and said they could change it out, and was sorry there was a mixup. I still couldn't get a definitive date for the exchange, and finally heard from the store manager a week later. He accused me of being a liar and told me there would be a $500 restocking fee. To make a long unpleasant story short, the Dacor rep saved the day, waiving the restocking fee. The sales people are not familiar with the very expensive products they sell. Their MO is to accuse the customer, which is a common way of doing business in Miami. I won't be going back. I bought the rest of my appliances from Scott's Appliances, a family operation that was wonderful, but the did not handle Dacor.