Mister Sparky of Miami

INSTALLED NEW TRANSFORMER ON A LARGE FAN WITH 22 FOOT LADDER

Good job! Well done, clean & curteous. By clean, I mean that he picked up after himself. Didn't leave a mess like the previous company that didn't even cone back to finish a difficult job

Mister Sparky is not recommendable. I'm by no means a newbie to home improvements and the particulars of electronic connections. I was having a pool constructed in the back yard and the original cable that was installed by the construction company was in the way. All I needed to have done was connect a new set of cables (4 of them - granted approx 100 ft of cables each strand) to replace the one that would be removed. The conduit that would circumvent the pool was already installed. You could argue that the hard work was already done. All they had to do was pull the new cables through the conduit and connect them to the junction box on both ends. 1-hour of work by my estimation ( at the most!). And only one person is necessary to do this job. All of this was explained by phone before they arrived and illustrated to the two technicians when they arrived. When the technicians received all of their ?recommendations? and/or instructions from their main office about the price to quote me, they told me it would cost $4000 . I was floored. When I asked them for details, they went through a lost of things that I didn't need nor asked for. I feel that this was such an abuse of trust and made me feel as though they were trying to take advantage of me. After some back and forth about quoting me only what I needed, they landed on a $1700 quote but even that wasn't descriptive of the job that I asked them to do. So I lost all confidence in them and dismissed them. I suggest you stay away from them. They seem to have unethical practices. To boot, I contacted their office to voice my concerns and they said thanks for the feedback and that a manager would likely contact me for more info or to see if something else could be done. Two days later... I haven't been contacted by anyone.

Punctual, professional, good quality work, but VERY expensive.

Yasser was friendly and professional. Quick, quality installation of my kitchen ceiling fixture and outdoor dusk-to-dawn lantern fixture. Also, good customer service from the office. Pricing could be a bit lower, but I would recommend them!

Great job!

The breaker to my pool pump tripped and wouldn't turn back on. I had a guy coming to check the pump motor but wanted an electrician to check the breaker. I wound up having 2 techs from Mr Sparky come here so will review each of them. The first guy, Robert, was supposed to give us a free estimate for fixing the problem if it was electrical. He pulled the AC breaker and said it was burned, but didn't pull the pump breaker. Said he had no idea why the pump breaker wouldn't turn on. Then he charged me $167 for 'diagnostics' which consisted of looking at the wires to the for pump switches, removing the pump motor end cap to look at those wires, and opening the stone catcher basket (no idea why). Back inside, the pump breaker DID turn on, but again, he didn't know why. Turned the pump on but it shut off - twice. Then he sat at my table tapping on his tablet and ignoring me for 10-15 minutes as I stood there with my credit card, waiting to pay the $167. Finally he showed me 3 options on his tablet; one to replace all the breakers and 2 choices for installing a new breaker box outside, pricing up to $10K. We passed... When he left I looked at the troubleshooting manual for the pool pump. It said if the motor shuts off check for low voltage or power drop. So I called their office, explained the situation, and tried to get Robert to come back to check the voltage at the pump. Robert called me back but refused to come back. When the office called later to see if I was happy with the service I explained it all and they scheduled another tech, Chris, to come the next day. Chris was very polite, respectful and professional. He checked the voltage at the pump (which was fine) and agreed we should replace the old breakers and add a surge protector, but said there was no need to spend $10K to put the breaker box outside. He said the AC breaker was not burned, but he did see evidence of old wires causing arcing as well as the wrong size breaker in one spot, and pointed out that we should have 2 ground rods outside besides grounding to the water main. (Robert never mentioned these) Chris did a much more thorough job of checking everything and it was all included in the $167 I had already paid. The difference between these two techs was such that I actually wondered if it was a "good cop/bad cop" ploy so I would believe what the "good" guy said and happily purchase service from him. If it was, it worked. We had Chris come back to replace all the old breakers, install a surge protector, and put in the grounding rods. Total cost was a little over $3K. As for appointment times.. The first appointment was set for 2-6 pm and they said the tech would call to let me know when he was on his way, which he did. The second appointment was 12-4 pm but he didn't call ahead, saying his ipad wouldn't let him make the call. The third appointment was supposed to be afternoon also but the email I received gave the time as 8 am - 6 pm. I called their office and the guy I spoke with said he'd add a note that I wouldn't be home until 2 pm. So with no call ahead of time I was surprised when Chris and his helper came to my door at noon. Not a big issue (as it would have been if they'd arrived at 8 am) but good to note if scheduling is important to you. The office staff is very friendly and makes you feel as though customer satisfaction is a high priority. I didn't bother having another company come out to give me a quote so I can't say whether their pricing was high, low or average. But at least I know we have all new breakers now plus proper grounding and a surge protector, and I feel confident that Chris did all the work properly. Overall, I would have given Mr Sparky a 1 star rating based on my experience with Robert, and still deducted one star across the board because of him. But if Chris had been the only tech ...

Installer was courteous, professional

very professional

Professional and courteous

very good already hired them for my next project

They were very professional

A good experience

Your staff was on time and completed the tasks quickly and efficiently. I am very pleased with the results.

Very professional and came right on time for the appointment.

Using home advisor app was simple and easy. Contact with vendor was stressful. Their phone numbers did not come back to anything local. Once I did get in contact, the tech explained what comes with initial determination for $20. Visual only. If they have to touch the problem it would $300. Ridiculous. Reminds me to use old fashion method of contracting an electrician.

Arles, my technician, was excellent, efficient m competant and clean. Highly recommended

Very professional

Very professional and prompt service will recommend them again.Thank you.

Quick response time. Very friendly, professional and reasonably priced. Highly recommend!

CLEAN NEAT