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Miami Custom Pools & Spas

Pool and Spa Service

About us

Full Service Pool and Spa Design and Construction Company. Custom Designs and Outdoor Living Experience features such as tiki huts, firepits, awnings, waterfalls, rockwork.

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

Custom Designed Pools and Spas. Waterfalls, Rico Rock Rockwork, Tiki Huts, Awnings, Firepits, Firebowls, Outdoor Furniture, Misting and more.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

1.35 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
20%
4
0%
3
0%
2
0%
1
80%


Rating CategoryRating out of 5
quality
1.3
value
1.3
professionalism
1.3
responsiveness
1.3
punctuality
1.3
Showing 1-5 of 5 reviews

Gregory W.
12/2012
1.0
pool cleaners
  + -1 more
Terrible, biggest mistake I ever made
Description of Work: Never allow this company to step foot on your property. They took $11,000 from me to build a pool and did nothing but send me a computer drawing. When I tried to sue for the money back my attourney told me the hide there assets and are only a shell company that you can litigate aginst but will never see any funds. They will take your money and you will not get a pool. I have informed everyone I can find but they still stay in business and take people for there money.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$11,000

Felipe D.
12/2012
1.0
pool cleaners
  + -1 more
As stated above we signed the contract to build a pool from scratch - The showroom was exceptional and we the clients we visited had good work performed. The 3D drawing was not completed until 4 months after the initial signing of the contract. Additionally permits were not pulled until February which was 5 months after the contract date. The contract states that payments are made at time of work completion, but the adendum which is what they keep referring to you states they will not start work until payments are made. They did not start digging the hole until March - at this time the subcontractors they hired destroyed the pavers we had in our front yard (FRONT YARD NOT BACKYARD). They stated they are not liable for any damage and would not correct the issue. Concrete was not poured for another month as they stated they could not find the concrete driver (real reason as per concrete company that came, was lack of payment). Once Conrete was poured we recieved a lien notice on the property due to lack of payment - We requested they pay them and provide us with an invoice - this took over a month. Once it passed inspection, it was time for plumbing and electrical. Let me just say that the electrical failed 3 times and has still not completly passed. This phase has taken over 5 months and we were threathened to be put at the end of the list if we did not make payment for tile and coping immediatly. That payment was made in August and materials have yet to be ordered or monies refunded. Fast forward until today December 13th - We recieve a call from the project manager since we keep sending emails stating that Friday is the last day for all employees - The store is closing. We are out $12K for materials and we are not the only family in the same boat. We believe they have formed a new company and will continue to scam people as they had been receiving funds until last Friday knowing they were going to close. We are filing civil and criminal charges via the state attornies office along with 5 other families that we have contacted - If you would like to join us please feel..... I would urge you or anyone else you know not to use them -
Description of Work: We signed a contract with Lisette Figuerora and Cathlyn Cuiba from Miami custom pools and Spas on October 8th 2011 to build a new pool in our house. The work consisted of travertine deck, rock water fall and other amenities.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$33,500

Maria V M.
08/2012
1.0
pool cleaners
  + -1 more
I wanted a pool remodel with a new terrace floor. I went to their showroom which is the only positive. I was impressed with the showroom and the fact that the owners were women. With all the horror stories you hear about pool construction in Miami i felt that dealing with women would be an advantage. My mistake was judgement of character and not really doing my research! I stated feeling uncofortable when i asked to see some of their work in progress and the never produced a happy customer referral. They have a strong contract which frankly i did not review. They demand payment when they "start" a portion of the work such as putting a row of blocks. Then they do not come back for just under a month. They know legally a job is not "abandoned" until they do not come for 30 consecutive days. And this went on for 6 months with my yard a mess. It was only a remodel which should have been finished in no more than two months! Their workmanship is terrible. Their subcontractors are unprofessional. They were telling us how Miami Custom Pools were not paying them(another huge sign I was with the wrong company). A had to repetedly practically beg for meetings to discuss problems. I had a fire feature which the totally botched up. I had to pay someone else to re-do it. They did also a terrible job on the floor. The lied to me about code issues. At the end on the walk through the kept my copy of the paperwork and when i demanded they fixed the issues they threatend me for withholding final payment and litteraly laughed at my requests to fix any of the issues. A lot of the things such as the fireplace needed extra work orders to be completed which meant more money! How could the get away with offering a fireplace and not consider the fire element as part of the deal!! I basically spent $10,000.00 on a block and cement hole. Unfortunately nothing went well with this unscrupulous company. And frankly I did not have the time or desire to fight them in court.. Not to mention that my re-model went way over budget and I did not want to spend any more money in court. I do want to urge all of you to beware of this company ( i see i am not alone since another review states that they are suing them) Alo read very carefully with an attorney any contract before signing. My attorney was not happy i did not review theirs BEFORE i signed. Please get referrals before you sign any contract
Description of Work: I had a pool and terrace remodel.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$40,000

Response from Miami Custom Pools & Spas
This comment has been posted to the wrong company. I think she was looking for Custom Pools or Custom Pools Miami? The comment was listed under the wrong company - we will be reporting to angies list so it can get removed and applied correctly. Our company has never had a client named Maria Martinez.

Jorge L.
02/2012
5.0
pool cleaners
  + -1 more
PLEASE SEE LETTER ABOVE FROM OUR ATTORNEY.
Description of Work: PLEASE SEE RESPONCE TO THIS FRAUDULENT COMPLAINT FILED BY MR. RICAHRDS. PLEASE SEE RESPONSE LETTER FILED BY OUR ATTORNEY. ANY QUESTIONS OR IF YOU ARE TRULY INTERESTED IN THE TRUTH - PLEASE FEEL FREE TO CONTACT US DIRECTLY OR YOU MAY ALSO CONTACT OUR ATTORNEY. ( SEE LETTER BELOW) _________________________________________________________________________ Law Office of Alexander Alvarez www.aalvarezlawfirm.com 11401 S.W. 40 Street, Miami, Florida 33165 | Telephone: 305.220.5165 | Facsimile: 786.228.4890 February 10, 2012 VIA FACSIMILE & U.S. MAIL Hayes G. Wood Wood Pascucci & Mordes 9200 South Dadeland Boulevard Suite 509 Miami, FL 33156-2713 RE: Raynard Richards v. Miami Custom Pools & Spas, LLC 10666 NE 11th Avenue, Miami Shores, FL 33138 Dear Mr. Wood: Please note that I have the privilege of representing Lesette Figueroa, Cathleen Ciuba, and Miami Custom Pools & Spas, LLC (MCPS). This will serve as a response to your letter of February 3, 2012. First, you are on notice that Miami Custom Pools & Spas, LLC had and has every intention to construct your client’s pool. My client immediately started the permitting process and hired an engineer for plan design. The delays were not caused by MCPS, but by your client’s refusal to obtain an updated survey. He has been apprised every step of the way that the survey of his home that he provided for the permitting process was outdated. The survey he provided, attached for your ease of reference, is dated August 6, 2003 – more than the 7 years maximum allowed by the Miami Shores Village Building Department – regardless of whether your client submits an owner’s affidavit that conditions have not changed. Quite simply, your client did not want to incur the cost of a new and updated survey. In fact, as recently as January 31, 2012, our respective clients met to discuss this issue and your client understood that he would likely not get approval from Miami Shores Village until he provides that updated survey. Also, contrary to your assertion, my client has already spent funds toward the construction of this project. These include but are not limited to $900.00 to the engineer and a total of $650.00 towards permitting (Building, Health Dept., Electrical and upfront permit fees). The only "situation" here is your client’s refusal to obtain an updated survey. Once that is obtained, MCPS can proceed with the construction as contracted. You also mention "forged" signatures in your correspondence. My clients are not aware of any forged signatures. As you did not identify which documents contain forged signatures, no further reply can be provided. However, your client signed all necessary documents before the permit runner. If any signatures were forged by the permit runner, they were done so without my client’s knowledge or consent. Please note that the contract clearly states that all deposits are non-refundable. If your client chooses to cancel the contract, he will forfeit the contract. As such, your request for a refund of the $2,800.00 deposit is rejected especially as my client has already expended money on this project. Finally, please advise your client that any false statements made by him about my clients to third parties, including the Miami Shores Village Police Department and/or Building Department, that result in damage to my client will be litigated. If you would like to discuss this matter further to avoid needless litigation, please feel free to contact me. Sincerely, ALEXANDER ALVAREZ, ESQ. alex@aalvarezlawfirm.com Law Office of Alexander Alvarez www.aalvarezlawfirm.com11401 S.W. 40 Street, Miami, Florida 33165 |Telephone: 305.220.5165 | Facsimile: 786.228.4890

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Raynard R.
02/2012
1.0
pool cleaners
  + -1 more
We contracted Miami Custom Pools and Spas to build our swimming pool here in Miami Shores. We paid them $2800.00 on October 20, 2011. They were supposed to begin with 6-8 weeks. We never heard back from Miami Custom Pools and Spas until late January, 2012. We had been trying to reach them since December, 2011, to no avail. We have filed a complaint with The Florida Department of Professional/Business Regulation in Tallahassee. We have also learned that there are civil lawsuits against this company. We have also hired our own attorney to recover the $2800.00 we gave them. My name was also forged to multiple documents with the Miami Shores Village Hall Building Department, in order for Miami Custom Pools and Spas to obtain permits for construction. Our case is ongoing against Miami Custom Pools and Spas, Lesette Figueroa, Cathleen Ciuba, et al. Feel free to contact me with any questions. WE FILED SUIT AGAINST MIAMI CUSTOM POOL AND SPAS IN MIAMI DADE COUNTY DISTRICT COURT ON FEBRUARY 22, 2012. Raynard Richards 305-335-4848
Description of Work: We contracted Miami Custom Pools and Spas to build our swimming pool here in Miami Shores. We paid them $2800.00 on October 20, 2011. They were supposed to begin with 6-8 weeks. We never heard back from Miami Custom Pools and Spas until late January, 2012. We had been trying to reach them since December, 2011, to no avail. We have filed a complaint with The Florida Department of Professional/Business Regulation in Tallahassee. We have also learned that there are civil lawsuits against this company. We have also hired our own attorney to recover the $2800.00 we gave them. My name was also forged to multiple documents with the Miami Shores Village Hall Building Department, in order for Miami Custom Pools and Spas to obtain permits for construction. Our case is ongoing against Miami Custom Pools and Spas, Lesette Figueroa, Cathleen Ciuba, et al. Feel free to contact me with any questions. WE FILED SUIT AGAINST MIAMI CUSTOM POOL AND SPAS IN MIAMI DADE COUNTY DISTRICT COURT ON FEBRUARY 22, 2012. Raynard Richards 305-335-4848

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,800

    Contact information

    14137 SW 119 Ave, Miami, FL 33186

    miamicustompoolsandspas.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Miami Custom Pools & Spas is currently rated 1.3 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 3:00 PM

    Miami Custom Pools & Spas accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Miami Custom Pools & Spas offers free project estimates.
    No, Miami Custom Pools & Spas does not offer eco-friendly accreditations.
    No, Miami Custom Pools & Spas does not offer a senior discount.
    Yes, Miami Custom Pools & Spas offers emergency services.
    No, Miami Custom Pools & Spas does not offer warranties.
    Miami Custom Pools & Spas offers the following services: Custom Designed Pools and Spas. Waterfalls, Rico Rock Rockwork, Tiki Huts, Awnings, Firepits, Firebowls, Outdoor Furniture, Misting and more.

    Contact information

    14137 SW 119 Ave, Miami, FL 33186

    miamicustompoolsandspas.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM