JJ AC Service and Repair Company

In the 6 years and 2 months that I had this TRANE unit, which was to be "the best of the best" as per JJ A/C Service's words, my experience has been horrendous, sub-par, difficult, and costly. I have called their office on several occasions, to which on each instance there has been no response to our attempts of phone calls and e-mails. The number of issues we have experienced with this unit include but are not limited to: - Low and Leaking refrigerant refilled at least 3-4x per year consistently, since purchase - Frozen evaporator coils - Dirty condenser coils - Fan problems - Leaking ducts, coils, and pipes - Thermostat problems - Clogged drains - and many more. All of the issues listed were not issues that we previously experienced with the original unit that came with this house when built and when we moved in (as the only owner) in 2001, and that unit lasted nearly 11 years. Additionally, it is worth noting during that time I had a dog that shed significantly more (American Cocker Spaniel) than our current dog (American Labrador Retriever), that unit was built and installed in 2001, and was serviced annually. I have also requested on several occasions a copy of my original purchase order, since I was not informed at the time that the unit needed to be registered with TRANE, the manufacture, to have the 10-year manufacture warranty begin from the date-of-install, NOT, date-of-manufacture. I've also learned that JJ A/C Service sold me a unit that was either used or, new but unused since the original manufacture date of JUL 2012. I did not purchase the unit from JJ A/C Service until the JUL 2014, yet JJ A/C Service's registered the unit with TRANE, on my behalf but without my permission, and did so with a date of JUL 2012 -- thus causing the standard 10-year manufacture warranty set to expire JUL 2022, not JUL 2024. I recognize JJ A/C Service is a small business; however, in my opinion, I believe that when one makes a claim(s), one should adhere to said claim(s), without "cutting corners". I would appreciate a detailed response to this claim with the requested deliverable: Complete Original Purchase Order and Complete Original Warranty Registration; however, given the plethora of instances in which this company has refused to respond, I would not be surprised it they remain absent.

My A/C compressor and unit failed, and I purchased a New A/C from JJ A/C Service. I have medical conditions, and the house temperature was 92+ degrees. The old unit failed on Wed. and JJ A/C Service replaced it with new A/C on Friday!! Their rapid response was amazing, especially considering the COVID 19 problems. They were very professional, and I really appreciated and thank them for their quick response.

Professional, timely, efficient, kind and committed to providing great service. They were very professional and clean. I would strongly recommend JJ A/C Service.

JJ AC Repair Company outsources their work, and they do not tell you that upfront so you are stuck. The lady who answers their phones is rude and unprofessional. As soon as the deposit and fees are paid in advance (fees for work done must be paid in advance), the company and technician never returns texts or calls. Additional services were promised and not completed. The owner of the company does not communicate with the customers, so their is no recourse for their poor attitude and lousy customer service. Do not hire this company.

I have had them clean the coils on the air conditioner for me. The last time they were here they were kind of pushing for me to buy a new air conditioner from them and I can't really fault them on that because I have an older unit. That's what kind of pushes me down to a B grade overall. I think their price is a little high. They came out fairly quickly when I called them when my A/C went out.