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Hurricane window and screen

Windows, Doors, Screen repair,

About us

License #:95bs00368. Additional email - info@hurricanewindow.com. Additional phone - (305) 232-7850.

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

Glass doors, mirrors, windows, screen enclosures, hurricane shutters installation & repairing.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Reviews

3.419 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
47%
4
5%
3
11%
2
5%
1
32%


Rating CategoryRating out of 5
quality
3.5
value
3.6
professionalism
3.4
responsiveness
3.5
punctuality
3.4
Showing 1-19 of 19 reviews

Alice D.
10/2023
1.0
replacement windows
  + -1 more
Worst company ever! All windows installed are dented and have scratches (blue tap on the images) They are the most incompetent and dishonest people to work with. The entire process has been a **** show. First, they ordered the wrong with the wrong specs. After installing the windows, we have been waiting months to get all those issues rectified and to get what we ordered. Stay away from Hurricane Windows and Screens. The good reviews must be paid reviews as they are far from being a good and honest company.
Description of Work: Replace old windows for impact windows

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Adriana C.
07/2017
5.0
replacement windows
  + -1 more
I check other companies and Hurricane Window and Screen gave the best price and the service and outcome were excellent. The installation crew was very professional and the work proceeded without problems and on time. The office personnel were courteous, efficient, and helpful. I recommended this company to a friend, she had all her windows and doors replace by Hurricane Window and Screen and she is also very satisfied with their work and service.
Description of Work: Replace all windows and installed new french doors.
Rating CategoryRating out of 5
Yes, I recommend this pro

Claudia S.
01/2013
5.0
screen repair, replacement windows
  + 0 more
They-re very cordial, prompt, professional and prices are very good.
Description of Work: I use this company for all my re-screening for windows and for replacing windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Bonnie Lee H.
01/2013
5.0
screen repair
  + -1 more
It was great same day service
Description of Work: Called to replace a screen..same morning guy came and replaced it. I was amazed...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$54.35

Roger Y.
01/2013
5.0
doors, replacement windows
  + 0 more
The entire job went remarkably well. Windows and doors were delivered on time as promised. Installation took a couple days longer than expected, but it was a small price to pay for getting it done right. The only thing we had to do after the job was installed, was paint.
Description of Work: Replaced existing windows and doors with impact insulated windows and doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,500

Bonnie Lee H.
12/2012
5.0
replacement windows
  + -1 more
It was a very smooth transaction from beginning to end. The prices were the lowest for the American made windows with 10 year warranty. The only cheaper prices were for the imported low quality windows. They were punctual and delivered everything as promised. They covered the openings over night to protect from the rain although there was no rain in the forecast. I would use them again without doubt.
Description of Work: They removed all windows and doors and replace with impact resistant windows and doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,786

Anita W.
08/2012
5.0
doors, security windows, hurricane shutters, replacement windows
  + 2 more
I have used this company for three consecutive years in a row starting in January of 2007. I'd called multiple hurricane window installers about replacing my windows with Hurricane windows. ONLY one company Hurricane Window & Screen responded right away. Few responded at all. Their estimator came out within 48 hours and was on time and very professional. The installers came out to take measurements right away too. Within 2.5 weeks my windows were ready to be installed. Some of my windows were not of standard size either. Everyone from the sales personal, office personal, installers, and estimators were fantastic. Since window replacement is not inexpensive I continue each year through 2010 replacing multiple windows each year. Their service NEVER changed. Always excellent. I referred many friends to this company all of them used Hurricane Window & Screen too and everyone was treated excellently too. I'm very very impressed with this company and you will be too.
Description of Work: This company was hired to replace all the windows and sliding glass doors in my home. They also installed two sets of large hurricane shutters also.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Tim F.
11/2011
4.0
doors, egress windows, replacement windows
  + 1 more
see above
Description of Work: we have contracted the company to install new hurricane proof windows and doors. we worked with the company last year where they replaced 10 windows for us and again this year where they replaced 11 windows/doors. ramiro, the sales person, is a very pleasant man who holds his word (!). last years installation crew worked poorly and needed 3 inspections to pass due to rushed installation. the supervisor, dave, is on top of his game though and can be trusted in any way. this years crew worked meticulousely and we passed inspection in flying colors. I would work with them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$15,000

Robert G.
06/2010
5.0
replacement windows
  + -1 more
Overall the project went very well. Originally I did not even consider using Hurricane Window and Screen (located less than two miles from my home) due to an overall "C" rating in Angie's list. I had received quotes from several highly rated (Angie's List) service providers and was planning to sign a contract with one located in Broward County. On a whim I decided to visit Hurricane Window. I had used Hurricane Window in the past for servicing my windows without any problems, and I was a bit concerned about a contractor from out of the area given the strict zoning and inspections in my village. I met with Robert Herrera and candidly discuss my conserns about using Hurricane for the project. He was surprised and concerned, and shared my feeling with the owner of Hurricane. They wanted the opportunity to show me they could do the job and assured me that I would not be disappointed in their performance. I checked their references and decided that it would probably be easier to deal with a local service provider if there was a problem than one in the next county. Hurricane delivered the windows on schedule. The permit was pulled and about one week later the installers arrived. Working on one opening at a time, the installers laid tarps in each room, and moved and covered the furniture before starting any work. While one installer was cutting or drilling, another was using a vacuum to suction the dust. After each new window was installed, they cleaned up and re-installed any window treatments. The job was virtually dust free! Robert visited the job site each of the three days the installers worked on the installation. After all the windows were installed, Robert performed a detailed inspection and prepared a punch list for the installer. The Building and Zoning inspection was clean, and upon leaving the inspector mentioned that "these guys are good...we have never had any problems with them." The next day the installers returned to add the trim that could not be installed until after the inspection. Both Robert and the installer told me to contact them immediately if I discovered anything while touching up the stucco work on the window openings. My wife and I are completely satisfied with the job. I feel I made the right decision by giving Hurricane Window the chance to prove themselves, and plan to use them to replace the seven door and sliding glass door openings with french doors.
Description of Work: Removed and replaced windows in 14 openings with PGT WinGuard impact resistant windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$12,000

REBECCA N.
10/2008
5.0
replacement windows
  + -1 more
One of the windows was leaking two years later and they came out right away to take care of the problem. I was very impressed with the customer service, the repair man checked the caulking on all of the windows and re-caulked them all free of charge. They stand by their work.
Description of Work: I hired Hurricane windows to replace 16 windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85,000

Ann B.
06/2008
3.0
window treatments
  + -1 more
Getting an appointment with the guy was hard. They don't call when they say they're going to call. When I finally got them to come out they gave me two quotes. One for the upstairs and one for the whole house. When they finished the work my bill was much more then the estimates. They didn't have the shutters when they said they would. About the only positive thing about the experience were the two gentlemen that installed the shutters. They walked me through how to work thet shutters when they were done. They were really nice.
Description of Work: They put in my accordion shutters on my second floor.

Rating CategoryRating out of 5
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$1,965

Response from Hurricane window and screen
We got a B for punctuality. Sometimes customers do not understand that when we order custom products it is not in our hands to meet every promise. We try very hard to do that. We would love every job to be smooth as possible.

Linda T.
03/2008
3.0
replacement windows
  + -1 more
Robert Herrera is very personable and they had done one window replacement for me previously. I paid more than the lowest bid hoping for similar quality installation. I also pulled my own permit since they charge $700 for $85 fees. The installers were Robert's father and some other guy, neither of whom spoke English and my Spanish isn't adequate to compensate. Each window was worse than the previous installation, as they got tired, and my house took a real beating. They didn't know how to use their shop vac and filled my entire house with plaster dust. They LOVE caulk and used it everywhere, even to fill voids. It's hell to get off. I would never allow those 2 guys near my home again. I should have stopped them after the first window when it wouldn't crank open. If you buy from them, beware the installers and make sure you get a permit. Robert is a nice guy, but that's not a reason to buy if the rest isn't worth it and PGT is available everywhere.
Description of Work: I had windows PGT impact windows installed.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$4,500

LESLIE B.
08/2007
1.0
doors
  + -1 more
A smooth talking owner with an installation supervisor that attempts to bully the client. The sales process was fine. When they were installing the door, they had the jam 2" above the floor. I told them that that was unacceptable. It was a tripping hazard. I was informed that that would cost an extra $200. When I complained, they stopped working until the installation supervisor came by with a change order that I would have to sign. He informed me that either I sign it or he would put my old door back on. Nice...! My old door and frame were in pieces on my lawn. I was also informed that I would require aluminum tubing to fill gaps in the frame. Another $160 change order was required to be signed. They allow poor estimates and installations to facilitate expensive change orders. Also, when I received my invoice, there was a verbal change I had made that was not agreed upon. Instead of negotiating in good faith, Mr. Al Jamal had my account sent to a collection agency. Inept bullies.
Description of Work: Replaced front door with impact glass door.

Rating CategoryRating out of 5
quality
2.0
value
2.0
punctuality
3.0

$4,100

Response from Hurricane window and screen
The customer was told that we are giving an estimate and until we remove the old door we do not know exactly what repairs we have to do and the cost of the repairs. We do not mark the repairs up but we try to help the customer. This customer was totally unreasonable.

BRUCE V.
07/2007
2.0
replacement windows
  + -1 more
Terrible
Description of Work: Replaced all windows on home.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$3,600

RON &TRACY M.
10/2006
5.0
replacement windows
  + -1 more
I got several estimates and their estimate for the exact same windows were $6500 less then their competitors. Robert Herrera was very attentive and explained everything in detail and did an excellent job. They've been in business for 24 years so their customer service speaks for itself.
Description of Work: They removed my old windows and re-installed new hurricane impact windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,500

DORIAN H.
10/2006
1.0
replacement windows
  + -1 more
Worst company I've ever dealt with. Absolutely horrible customer service, they lied constantly about delivery times and installation. Many windows were reduced from the spec sheet or changed completely. I am still waiting for them to return damaged screens and make final adjustments, I don't know how this company stays in business.
Description of Work: Replaced all windows in the home with pgt hurricane windows.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$40,000

Response from Hurricane window and screen
We have no record of this transaction...We do business in Miami and have no business in NC...

Deborah F.
08/2006
1.0
replacement windows
  + -1 more
The overall experience was like living in a nightmare and never waking up! They were awful. They delivered the wrong windows, I had to take time off from work, with no shows. They did not honor their schedules, had ridiculous excuses for not arriving, and when the window installers did arrive, they were nothing short of psychos. I had to move furniture because if I didn't they would just leave because they were not furniture movers. They asked for food, they did not show up until after noon when they were supposed to arrive at 9:00am. The shutters were another nightmare, I have reported them to the Better Business Bureau twice and I am considering contacting the State Attorneys office to investigate them. Their work on the windows were acceptable to the inspector however, the aggravation of getting them out there and the installers were unacceptable. The boys they sent to install the shutters did not listen to instruction as a result have to come out to fix the damage.
Description of Work: We had windows installed in the front and side of the house and shutters in the rear of our home installed.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$7,448.39

HARRY Z.
08/2006
1.0
doors
  + -1 more
It is difficult to understand how a supposedly reputable company would treat their customers in this way. They make no effort to keep the customer advised of updates. They do not return phone calls or keep their word about completion/satisfaction of a job. I don't care if they finish tomorrow, I would never recommend this company to anyone. It is inconceivable that we have been waiting now for over 4 weeks for completion of this work. We have other work "on hold" (hurricane shutters) because this job is not finished! The worst and most frustrating part of this whole experience is the lack of response from the owner. He says he'll call you back and never does. You leave messages on his voice mail and he doesn't call back. I even went to the shop in person, waited a 1/2 hour for him, and although he was there, he never came out to see me. Stay away from this business if you want good customer service!!!!
Description of Work: Replace two sets of wood French doors, & one set of bay windows, with PGT windguard impact doors & windows. The work so far has been good, except for installer arriving by himself. His assistants never showed up, so I had to help carry & install the product after undergoing major surgery six weeks prior to this & having a bad back. The large sum of money we paid for these windows and doors included installation, not for me to help them. It has now been over four weeks & the job is still incomplete. It's an inconvenience having our bedroom in a shambles. They have been waiting for a piece of material to finish. I have been getting the run-around, with numerous unreturned phone calls. I have spoken with the owner once & left numerous messages which he has not returned. This company has NO respect for the customer & seems to be playing an "avoiding" game. On top of that, one of the doors arrived with a broken lock. We are still waiting for a PGT representative to take care of that.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$10,671.05

03/2006
1.0
contractors
  + -1 more
I GAVE THEM HALF ON THE PRICE AS A DEPOSIT. THEY SHOWED UP ON TIME TO START THE JOB, BUT THE WORK IS NOT COMPLETED AND THEY WILL NOT RETURN ANY OF MY CALLS.
Description of Work: THEY INSTALLED HURRICANE SHUTTERS.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,391

Response from Hurricane window and screen
The job was finished with a delay due to manufacture delay. Job was finished after this report.

    Contact information

    8515 SW 129 TERRACE, Miami, FL 33156

    www.hurricanewindow.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 2:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Windows,
    Doors,
    Screen repair,
    Hurricane Shutters,
    Windows - Safety & Security Film,
    Window Treatments,
    Egress Windows,
    Unfinished Carpentry,
    Gutters,
    Glass and Mirrors

    FAQ

    Hurricane window and screen is currently rated 3.4 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 2:00 PM

    Hurricane window and screen accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
    Yes, Hurricane window and screen offers free project estimates.
    No, Hurricane window and screen does not offer eco-friendly accreditations.
    No, Hurricane window and screen does not offer a senior discount.
    Yes, Hurricane window and screen offers emergency services.
    Yes, Hurricane window and screen offers warranties.
    Hurricane window and screen offers the following services: Glass doors, mirrors, windows, screen enclosures, hurricane shutters installation & repairing.
    Ask for details.

    Contact information

    8515 SW 129 TERRACE, Miami, FL 33156

    www.hurricanewindow.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 2:00 PM