HIGH IMPACT WINDOWS & DOORS

Only for customers with masochistic tendencies ! Do NOT do any business with High Impact Windows & Doors, Inc!!!Peter Deverell, who appears to be the owner of this company, is a very likeable person, who very convincingly will say all the right things to get you to give him an order. He is not pushy in any way shape or form, giving you the confidence that you are dealing with a great, solid and nice company.I ordered 10 high impact replacement windows from him, Peter estimated 2 weeks production time and 2 days installation time. So far so good, but this is what really happened:Peter took a 50% deposit, after 2 weeks I called him and he told me that because of a computer mistake the order would be 1 week later.The windows arrive one week later on a Tuesday morning; Peter collects the remaining money. Installation day #1: Next day, a Wednesday not his crew of 5 arrived, but one single person who started to install 2 of the small windows. Ill prepared ( like no ladder!!) the installer struggles all day to install them, ruining the walls, breaking the old windows by letting them fall from the second floor and installing the larger window (48 x 48) out of level. The worker promises to be back next day:Installation day #2: Thursday: no worker, no call; Paul's answering service is full... When I finally get to talk to him he again tells me that he will be there with a huge crew, finishing the job ASAP!Installation day #3: Friday: worker arrives; leaves after 2 windows are installed.Installation day #4: Saturday: Paul and 2 workers arrive after 2pm, installing one sliding door.Installation day #6: Monday: no worker, no callInstallation day #7: Tuesday: second sliding door is installedInstallation day #8: Wednesday: 2 smaller windows are being installedInstallation day #9: Thursday: no worker, no call, when I call I get the promise by Peter that the job will be finished Saturday.Installation day #11: Saturday: no worker, no call, when I call I get to hear that no one is working today, they are with their families at the beach.Installation day #12 Monday: no worker, no callInstallation day #13: Tuesday: 5 people show up at 2 pm, struggling to install the last 2 windows. They leave after dark, with dust, dirt, screws stones, silicone stains all over the floors. One window is only held by 4 screws, the wind is blowing through the big gaps of the window that appears to be too small for the opening. NOTHING is cleaned up. One palm tree is destroyed.Installation day #14: Wednesday: Paul actually calls in the morning, just to let me know that no one will come before the afternoon. But he is lying again, nobody is coming.Installation day #15: Thursday Worker shows up at 9. He secures the last window, creating more dust. He explains that he will also caulk in the two windows that are too small and after that leave. Someone will come tomorrow to finish the inside... After long discussion Peter brings some other helper and the two workers kind of finish the inside...Installation day #16: Friday no worker, no callInstallation day #17: Saturday no call, when I call Peter says that the weather is too bad to finish the job....there is no rain until late afternoon. He promises to finish the job Wednesday.Installation day #18 or 19: workers climb over the 6' fence to work on the plaster while I'm away...Installation day #20: Peter calls before 10 am to let me know that he is trying to find someone to work today...I called them again at 2, talked to Paul who promised to call back in a few minutes...Never didInstallation day #21: No Call, no worker. I call Peter at noon, he is surprised that I would expect anybody to show up today....He promises to call back with info on if he can send some workers for finishing the job, removing all dirt, removing the equipment etc... Peter calls about another hour later, announcing for all the work to resume tomorrow at 8.Installation day #23: Job is done, law suit can start...

After many months searching for a reliable and honest company and a very bad experience with another window company we found this one. Paul, the manager is a very professional person, polite and always available. The workers were prepared, respectful and professional as well. I could have avoided many problems had I known of them before.

Very poorly! What should have been a six week lead time turned in to 5 month ordeal. First the door was ordered with the swing on the wrong side, then the replacement door came with broken glass two times. Each time the company waited until they were here to install to inspect the door. During one installation they left and did not even tell me they were going. When I called the office I repeatedly got voice mail. No one ever returned my call. I was finally able to reach them two weeks later. I also checked the contractor license number and it is not valid. I would definitely not recommend them to my worst enemy.

THE FRONT DOOR WAS OLD AND HAD BEEN THROUGH A LOT, SO WE HAD IT REPLACED. THE WORKERS WERE PROMPT AND READY TO WORK WITH ALL THE TOOLS THEY NEEDED. THEY CHARGED A REASONABLE PRICE FOR THE SERVICE, CHEAPER THAN MOST.

THIS COMPANY DID A MARVELOUS JOB INSTALLING THE WINDOW. THE WORKERS MEASUREMENTS WERE EXACT AND CORRECT. THEY INSTALLED THE WINDOWS NEATLY AND SECURE. I RAN MY THUMB AND INDEX FINGER AROUND THE SURFACE OF THE WINDOW AND I COULD NOT FEEL A PITCH OF AIR.