This was an excellent experience from start to finish. Glenn was easy to reach to schedule the job, kept in touch about the exact arrival time on the day of the appointment and completed the work quickly. He and his assistant were extremely polite and professional. The results were amazing. I will definitely use this company again in the future.
Description of Work: Deep cleaning old ceramic tile floor with wide (and dirty) grout lines
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Patrick P.
06/2016
5.0
pressure washing, house painters, roof cleaning
 + 1 more
Glen is an outstanding business owner and someone who stands behind his work. He pressure-washed our roof and then treated it with a chemical to repel mold so it will not need another clearing for at least three years. Secondly, he painted the complete exterior of our house in December 2013. There were three areas in which there was peeling paint on the exterior of our house. He not only scraped and repainted these areas by hand, he hand-painted virtually the whole south side of our house going well beyond our request. We were amazed by this craftsmanship. Furthermore, he did not charge us the labor for scrapping and painting these areas of our house because he considered it warranty work because he said the paint should have never peeled in the first place. His tireless work over a four-day period enhanced the beauty of our house. Glen is one of the reasons I am proud of our house.
Description of Work: Glen, owner of Hard Surface Masters, did an amazing job enhancing the beauty of our house. He did three things: cleaned and treated our roof, painted portions of our house, and replaced a flood light in our vaulted entry way.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Jennifer K.
01/2016
5.0
pressure washing
 + -1 more
They did a great job! It looks fabulous!
Description of Work: pressure cleaned walkways, driveway and steps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Janice W.
12/2015
5.0
pressure washing
 + -1 more
Showed up on time, done a good job. Looks great as I was very pleased with the job Glenn done. He was a pleasure to work with. Would hire again.
Description of Work: Pressure cleaned large circular stamped concrete driveway with double drive on one side, sidewalk and path way...
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Angela C.
10/2015
5.0
deck cleaning, pressure washing
 + 0 more
Glenn was fantastic. Courteous enough to be on time & advise that he we on his way, professional enough to move the furniture that I wasn't able to move & efficient enough to get the job done quickly & very clean so that I could make it to my next appointment!
Description of Work: Brick pavers on porch & pool deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Melanie G.
09/2015
5.0
ceramic tile, pressure washing
 + 0 more
I needed my stone tile cleaned in my house. Greg came out and provided a written estimate, He also suggested sealing the tile to which I agreed. The job was done well. Greg is a professional. He was careful with my things, and kept things clean while he worked. He did a decent job on my tile which I had never had done before. He even gave me a bottle of the proper cleaning fluid for the type of tile I have! I think the price was good too for the amount of work done,
Description of Work: Cleaned and sealed stone tile
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Henry B.
08/2015
5.0
pressure washing
 + -1 more
Glenn showed up on time and provided a very reasonable estimate. He explained the process and came over three times to finish the job. He even cleaned and sealed some side travertine steps that weren't part of the orginal estimate. I would definately hire him again!
Description of Work: Glenn powerwashed, sanded and sealed our Travertine pavers around pool and new patio extension. Overall, Glenn was very professional, punctual and priced his services very competitively.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
denise S.
07/2015
5.0
ceramic tile, pressure washing
 + 0 more
The difference was like night and day!! He came on time and got right to work. Did a great job. I would definitely use this company again!
Description of Work: Cleaned the grout in kitchen family room and hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Greg L.
07/2015
5.0
pressure washing
 + -1 more
Glenn contacted us quickly, arranged quote over the phone (with pictures of areas), showed up on time and did the job professionally. Very pleased with work.
Description of Work: Pressure cleaning pool area and drive and walkways.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
maritza C.
04/2015
5.0
pressure washing
 + -1 more
Professional and attentive to his work. Punctual and easy to work with.
Description of Work: Sprayed washed driveway and exterior walls of duplex
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Deborah M.
03/2015
5.0
ceramic tile, floor cleaning, pressure washing
 + 1 more
The owner arrived right on time. He did an excellent job pressure cleaning our tile patio and concrete walkways. I would highly recommend this company and will use them again.
Description of Work: Pressure cleaned patio and walkways.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Wayne D.
03/2015
5.0
ceramic tile, floor cleaning, pressure washing
 + 1 more
Glenn was absolutely great, from start to finish. When I initially called him for a quote, he called me right back and came to give me an estimate that same day. The following day I received a proposal. On the job he was punctual, courteous and very knowledgeable. He explained what he was going to do and finish and started in the time frame he had promised. The tile came out looking like new. This is the second time I used Glenn and I highly recommend him.
Description of Work: Clean grout tile and sealed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Liana L.
11/2014
3.0
pressure washing, roof cleaning
 + 0 more
Didn't thoroughly clean the back patio and screen enclosure and he didn't finish the job the same day, which is fine but he didn't come back the next day he came back at the end of the week and I had to call him to see when he was coming back which I thought was odd. .
Description of Work: Did patio cleaning and pressure wash of roof.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$600
Response from Hard Surface Masters
I would like to apologize to you. You never mentioned anything to me about the service not being to your satisfaction. I would have gladly addressed your concerns. I was having problems with my equipment at the time, which is why i needed to reschedule the service. I apologize, for my lack of communication i have since replaced my equipment and would be willing to provide your next service free of charge.
Nancy W.
10/2014
5.0
pressure washing
 + -1 more
I used this service on October 8, 2014. The technician Glen was polite, professional and his work turned out perfect. The power washing he did on my driveway and sidewalk was done so well, that l am now the envy of my neighbors. I will definitely use this service again. Thank-you.
Description of Work: Driveway and side walk
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
stephen L.
09/2014
5.0
pressure washing, house painters
 + 0 more
Glenn did a great job pressure cleaning and painting the house. The paint used was high quality and the workmanship was very good. He finished on time even with the weather not permitting work. He was professional, courteous, and quick. I would use him in the future for both pressure cleaning and painting.
Description of Work: Pressure cleaned roof, driveway, exterior walls, and side walk. Painted exterior walls, trim, garage door, and front door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Ben A.
09/2014
2.0
floor cleaning
 + -1 more
After meeting with the gentleman who was apparently the owner of the company and getting an estimate and an appointment for tile cleaning, I drove over an hour to the location where the service would be performed the following day. Almost 2 hours went by after the time of my appointment and no one showed up. I called and was told they were very busy and would have to come later. They seemed upset that I was calling them asking questions. I told them I was no longer interested because I had other things I needed to do, and the gentlemen got very agitated and accusatory. He said "Is it really a big deal? Maybe you can just leave me the key and I'll do it when I have time". Very shady indeed! Needless to say, I cleaned all of the 1300 square feet of tile myself, and it looks great, no thanks to this company!!
Description of Work: Tile cleaning.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$250
Response from Hard Surface Masters
I am sorry about the miscommunication we had in scheduling your service. I think there was a mistake in the timing of your appointment. You were under the impression we had a set time, i was under the assumption i would call you after i completed my first appointment that day. When we spoke you were upset i offered to still come and perform the service and you declined,. I apologize his was a ligitamit miscommunication in timing.
Eileen F.
07/2014
5.0
pressure washing, ceramic tile
 + 0 more
I purchased a new home and did some minor renovations. The home has ceramic tile throughout. Glenn came in and cleaned all the floor tiles and the tiles in the bathroom tub surrounds. It's old tile, but now it sparkles. He estimated it would take 3 hours to complete the job and it did. He was professional, reliable and extremely personable. I highly recommend Glenn and his services.
Description of Work: Tile and grout cleaning and grout sealing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$375
Monica B.
05/2014
5.0
pressure washing
 + -1 more
This is the second time that Glenn cleans my tile floors. I originally found him through Living Social and was so impressed I hired him again. He did a marvelous job! He cleaned the tiled areas in my home, my screen room patio, and the pavers leading out to my hot tub. They all look good as new. He responds quickly, shows up on time (actually early in my case), charges reasonable prices, and does excellent work. Thank you, you are my go to guy to get my floors cleaned!
Description of Work: He cleaned the tiled portions of my home, my screen room tile and the pavers leading out to my hot tub.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Hickey J.
03/2014
5.0
pressure washing
 + -1 more
Hard Surface MAsters were a plessure to deal with. The responded quickly to our call, and came out to give us an estimate. They worked with us to schedule a convenient time toperform the cleaning. They showed up on time and did an excelent job. We were completely satisfied and plan to use their services again for any pressure cleaning jobs.
Description of Work: They pressure cleaned our barrel tile roof & the exterior walls of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
James F M.
12/2013
5.0
carpet cleaners, ceramic tile
 + 0 more
They pointed out that their service was not the type that I should use. They saved me from making a mistake, Some other business might have not been so honest. Therefore, they proved their honesty to me and I will hire them in the future.
Description of Work: I did not use Hard Surface Masters.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Patrick P.
12/2013
5.0
pressure washing, roof cleaning, house painters
 + 1 more
Glenn is a meticulously professional who takes pride in his work and cares about his product . We chose him to clean and paint the exterior of our house based on previous work at our house and his work painting houses in our neighborhood. Glenn and his helper (Josh) arrived each day at about 9:30 am and worked to sunset. He kept us informed of his plan at the beginning of the day and spent time with us during the day to answer our questions. The final product was a beautifully painted house and cleaned/sealed backyard patio. Upon our request, he even replaced a flood lamp bulb located in our entry way that is difficult to reach due to it height (25 feet above our entry way to our house) and installed its lamp cover that had previously fell off. Based on experience, Glenn's estimate was below other estimates from other companies using the same type and quality of paint. We felt other estimates were over-priced and Glenn's estimate was reasonable for a two-story, 3218 square-foot house. We were extremely pleased with the quality of Glenn's work. Others were equally impressed. While painting our house, least three homeowners in our neighborhood ask Glenn for an estimate to paint their houses. If you want a no-rush, quality job, without over-paying, call Glenn at Hard Surface Masters.
Description of Work: Pressure cleaned and chemically cleaned the roof tiles, pressure cleaned and sealed the backyard patio pavers, and most importantly pressure cleaned and painted our two-story house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,175
Cindy M.
08/2013
1.0
pressure washing
 + -1 more
At first I was impressed by the speed with which he returned my call. His price was reasonable. We set up an appointment for pressure washing for Thursday afternoon, but he did say it might be Friday. Thursday came and went with no call or show for the appointment. On Friday when my husband hadn't heard anything from him he called and left messages. No return call and now show for the appointment. On Saturday I called and spoke with him. He told me his truck broke down and he was out of business until he got a new one. He said he thought he had called all his appointments to cancel but had forgotten about mine. He apologized but that's pretty lame considering my husband devoted two days at home waiting for this service to be performed. I wasted this whole week waiting for this appointment when I could have been finding someone else to do it. I understand things happen but the lack of communication is really inexcusable.
Description of Work: Appointment was for pressure washing sidewalk and driveway.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Response from Hard Surface Masters
[remove member name], my apologies to you for my lack of communication. My work vehichle broke down and since been replaced. I would like to offer you a free service, (pressure cleaning, tile cleaning.etc...) I hope you give us another chance to earn your business. Glenn Larssen - Hard Surface Masters
Wendy S.
08/2013
5.0
pressure washing
 + -1 more
It was great. Owner was responsive to my calls, gave me a price quote over the phone and did not "adjust" based on distance, extra fees, or what he saw when he got there (this sort of thing makes me nuts!) He was polite, professional, and did an excellent job. He recommended the sealant and explained why, but there was no hard sell on it. I will definitely use Hard Surface Masters again and recommend them to others.
Description of Work: cleaned the grout and ceramic tiles on the first floor of my home and sealed them to improve dirt resistance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
SANDRA P.
06/2013
5.0
pressure washing
 + -1 more
Went fine. I called, made an appointment, he showed up, did the pressure cleaning. Late in the day, a part broke on his equipment, he was back the next day to finish the job. Did an excellent job on the metal awnings, both tops and bottoms, and had to contend with removing wasp nests a the same time (he did not get stung, thank goodness). Cleaned up afterwards.
Description of Work: Pressure cleaned one story house and detached cottage, pressure cleaned awnings on both buildings, as well as cleaning porches and cement walkways.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Patricia R.
05/2013
4.0
pressure washing
 + -1 more
They were very good. The work met my expectations.
Description of Work: Hard Surface Masters pressure washed the whole to get it ready for painting.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pressure Washing,
Ceramic Tile,
Floor Cleaning and Waxing,
Carpet Cleaning,
Concrete Driveways
FAQ
Hard Surface Masters is currently rated 4.9 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Hard Surface Masters accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Hard Surface Masters offers free project estimates.
Yes, Hard Surface Masters offers eco-friendly accreditations.
No, Hard Surface Masters does not offer a senior discount.
Yes, Hard Surface Masters offers emergency services.
Yes, Hard Surface Masters offers warranties.
Hard Surface Masters offers the following services: Residential and commercial cleaning of tile, stone, grout, and Pressure Cleaning