GRAY DOLPHIN POOLS & CONSTRUCTION INC

Professional, prompt, great service and the pool is beautiful!!! This is the company to use!!!

Highly recommend Gray Dolphin!!! They were professional and experts when it came to creating our dream pool. We unfortunately had another pool company leave us with defects and Gray Dolphin had to demolish and start it all over again. They were detailed and timely in the project. The owner, Robert, was helpful and made sure the pool was done to satisfaction! We love our pool and are truly grateful for Gray Dolphin!!!!

The job done to the pool was an Excellent job .

Gray Dolphin built our custom pool 11 years ago and we were very happy with the original work that was done. After 11 years of heavy wear and tear we contacted them to help us repair a few things and do some updates and as always the quality of their work was superb. We had multiple of their employees and contractors come to the house and they were all very professional and highly experienced in their specific tasks. I strongly recommend Gray Dolphin for all your pool needs.

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They did a great job. They were very professional. My background is in quality assurance and I felt like they were right on top of things. They were concerned with perfection and detail. The neighborhood we live in requires a special permit to build the pool and I was guided through the process. I would highly recommend them.

The pool was exactly like the computer model they showed. They were done fast and on schedule. The pool looks great!

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Contacted the company several times to schedule an appointment for an estimate. First time I solicited their services, I didn't get a response. Second time I contacted them, they did reply. However, I was at work when they returned the phone call. When I tried to call back, I left a message and never was contacted again. On my third attempt, we continued to play phone tag. I finally requested the appointment again via email to the last email contact I had saved. Representative told me to call them for an appointment. I called and left a message...haven't heard from them since. I don't understand why it's been so difficult to get someone to come out and give me an estimate. I attempted to solicit their services based on a good experience from a friend of mine who used them. Not sure why they continue to disregard my request for an estimate...I guess business is so good they don't need mine.

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Our fist pool was a 20 X 40 which included a large pool deck. Grey dolphin constructed the pool and deck within 4 months as promised. Our pool turned out beautiful! A year later we had some sinking on a small portion of the deck and they returned and free of charge filled it and repaved using our same pavers. In 2012 we had a new home constructed and we called Grey Dolphin Pools again. Our pool is a 28 X 11 with a smaller pool deck. We decided to get a little bit fancier this time and included 4 decorative jets and a beach entrance which also turned out beautiful. They also paved the driveway and entrance on this new home. The entire process of pricing, design, and construction went very smooth. The company is family owned and operated. This past week a year and a half after construction the system was showing "no flow". By the way, both pools were a salt system pool. We called the owner directly who was at our house within two hours. The next day he sent one of his service men who showed us that the leaf canister needed replacement and so the filter had gotten clogged. This service came at no extra charge. We highly recommend Grey Dolphin Pools and Construction. Al and Elsy Sardiñas

Going to try and keep this as short as possible. I had been looking for a pool contractor for about a year while i got the money together to build my dream pool. In early April i had the money and chose 2 companies (Gray and Ginnie pools) to bid on the final project. I ended up going with Gray because apples to apples they were a tad less expensive (in hindsight Ginnie’s sales person was an architect who seemed to be very thorough). Both companies told me i would be swimming by the first 2 weeks of July so on April 17th I signed a contract with Gray/Dolphin Pools. I didn’t end up swimming until the third week of August and the Hot Tub wasn’t fully functional until December. Pros: 1. 1. 1) You call them to give you an estimate and they are totally on it! They will be there the next day. If you have questions during the planning negotiating process they will be answered very quickly. 2. 2) The Pool is beautiful! 3. 3) Aggressive Pricing! Cons: 1. 1) Very sloppy during the excavation process. They left 2 huge piles of rocks (my property sits on a lime stone foundation) and the rocks that they excavated sat for weeks on another part of my lawn and eventually killed a lot of grass. That could have been avoided if they would have removed the rocks much quicker. i also cut off my sprinklers where the pool would go but sure enough when the dug the ditch to connect the equipment to the pool they chopped up the main sprinkler line. When i asked if they would pay for it they said in the contract it states that they are not responsible for anything on or under the ground. They also ran over my mail box in the front of the house, but did pay for the replacement of that. 2. 2) i never seemed to get a str8 answer as far as time lines go because my point person (sales men that came to my house) i don’t think was a builder. he never really knew where we were on the project and when i would ask him when they would be back out he would either not know or give me a wrong answer. a week before the pool was to be complete (early July ) i asked if we were still on schedule and would the pool be ready to swim in middle July because i was planning a party. He assured me that we were on schedule and sure enough the pool took another month to complete and i had to cxl the party. i understand there are delays in construction, but i feel if they should have been more up front. in closing if you are going to do business with Dolphin/Gray i would ask for a point person besides the sales person to and to give you a definite time line of work to be completed. Make sure they do a better job of cleaning up!

Owner came to house. Very professional and provided quote same day. Only reason did not go with this company is had second quote and that company provided more custom design options. Did not hear back from dolphin while considering and went with other provider. Did seem to do nice work and was very prompt in appt.

We liked the price estimate and were going to hire them. We just discovered that they are on the county's list of comapanies that obtained their license illegally (check-out miami-dade.gov).

GRAY DOLPHIN GAVE US THE CHEAPEST BID BY FAR. THE WORK WAS COMPLETED VERY QUICKLY. THE POOL LOOKS GREAT, AND I COULD NOT BE HAPPIER. THEY ALSO TOOK TIME OUT OF THEIR SCHEDULE TO SHOW US THE RIGHT WAY TO TAKE CARE OF THE POOL.