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Geek Squad - Best Buy

Stereo and Home Theater Systems, Computer Repair, TV Sales,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Repair- Major Brands Appliances- Refrigerators, Washer, Dryers, Ranges, Dishwashers, Microwaves, Tvs, & Smart Tvs, Computers, & Stereos

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.813 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
0%
3
8%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-13 of 13 reviews

Marc W.
04/2016
5.0
home theater design
  + -1 more
Lamar, with Geek Squad, came out and set up our TV and Sonos sound system. He was punctual and got right to work unpacking the TV and Sonos System. He had everything connected in short order and then proceeded to initiate the Sonos system and explainedto me how it work. All very professional and he did a great job. He represented Geek Squad in 5 star fashion and I was most appreciativeof his efforts. The TV looks great and the Sonos sound system is the best on the market. Geek Squad is number onet in the business and I use their warranty whenever I buy a major product. My last purchase was a computer. They have great customer service and are more than willing to go the extra mile to make their customers happy and get matters resolved. Thank you Lamar and Geek Squad for the setup and terrific customer service.
Description of Work: Came out and set up our 65" TV and Sonos Sound System.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,599

Marta F.
04/2016
5.0
handyman service, home theater design
  + 0 more
I went perfect. Everything was GREAT!
Description of Work: Adapt the LG wall mount & hook up the TV on existing table mount. Also they put together a TV stand for another TV set

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Mary rochelle T.
04/2016
5.0
home theater design
  + -1 more
Very professional, very knowledgable, and more importantly, patient enough to educate me on the product I've purchased and it's necessary key points to remember. I'm so fortunate that I had them install my smart tv:)
Description of Work: Install my 65' smart curved tv

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

B C.
02/2016
5.0
computer repair
  + -1 more
Excellent. Could not want better. Nice man and highly competent.
Description of Work: Set up wi fi for entire apartment and set up phone system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Linda W.
12/2015
5.0
home theater design, tv sales
  + 0 more
Excellent and taught me how to use it
Description of Work: Set up universal remote for tv, DVD player and direct tv

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gerald B.
10/2015
5.0
home theater design, tv sales
  + 0 more
Best by geek squad sent "junior" who did a fabulous job with my installation.
Description of Work: Delivered and installed 3 televisions

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Giselle H.
09/2015
5.0
appliance repair, home theater design
  + 0 more
Great!
Description of Work: Set up complete home theater system with DVD player, Roku, and sound system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Patricia P.
05/2015
5.0
computer repair, computer sales
  + 0 more
Everything went as scheduled with no complications or problems
Description of Work: Set up new computer, transferred data and installed software

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Annette W.
05/2015
5.0
home theater design
  + -1 more
Great. Great tech and very knowledgeable. Left work area very clean.
Description of Work: Mounted big screen tv on wall, set up all components

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Nick D.
02/2013
1.0
appliance repair
  + -1 more
repir
Description of Work: We have a Samsung refrigerator purchased at Best Buy. The freezer was repaired at least 4 times. Today(2/21/2013) the freezer has gone out again. My service contract expired on 1/31/2013. The Geek Squad said "too bad--you must now pay for the repair". I feel that under these circumstances Best Buy should have repaired this for free since they repaired it 4 times before and it is now broken again. The bottom line is never buy from Best Buy anf never have the Geek Squad repair anything.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


LLOYD W.
09/2007
5.0
computer repair
  + -1 more
Geek Squad Inc was so good that they repaired my computer when my IT man couldn't. I've recommended their services to my daughter. They are good in every category. The man who came was very professional and was able to diagnose the problem. One thing good about them is that they don't give up. I don't pay my own bills so I don't know what it cost. It was fine, though.
Description of Work: They came to my home to get rid of a virus. My computer was not responding as it should.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bernie H.
07/2007
5.0
computer repair
  + -1 more
I used them several times for various issues and had only good experiences. They are very reliable; it's great they come to you. They are slightly high in price but when you consider they are fixing a computer problem you can t solve on your on it's worth it. I feel they are highly skilled.
Description of Work: I had a technician come to my home to help me with setting up my network properly when I could not get it to work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

MELANIE L.
03/2006
3.0
computer repair
  + -1 more
I WAS NOT TOTALLY PLEASED WITH THE WORK EXHIBITED BY THIS COMPANY. I HIRED THEM TWICE, THE SECOND OCCASION TO FIX WHAT THEY DIDN'T THE FIRST TIME. I WILL LIKELY NOT USE GEEK SQUAD AGAIN.
Description of Work: I HIRED THIS COMPANY TO DO SOME MAINTENANCE ON MY PERSONAL COMPUTER.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$150

    Contact information

    19191 S Dixie Hwy, Miami, FL 33157

    stores.bestbuy.com/556/

    Service hours

    Sunday:
    11:00 AM - 8:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 9:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Stereo and Home Theater Systems,
    Computer Repair,
    TV Sales,
    Appliance Repair,
    Computer Sales,
    Handyman Services,
    Appliance Sales and Installation,
    TV Repair,
    Camera Repair,
    Auto Radio Service

    FAQ

    Geek Squad - Best Buy is currently rated 4.8 overall out of 5.

    Sunday: 11:00 AM - 8:00 PM

    Monday: 10:00 AM - 9:00 PM

    Tuesday: 10:00 AM - 9:00 PM

    Wednesday: 10:00 AM - 9:00 PM

    Thursday: 10:00 AM - 9:00 PM

    Friday: 10:00 AM - 9:00 PM

    Saturday: 10:00 AM - 9:00 PM

    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Repair- Major Brands Appliances- Refrigerators, Washer, Dryers, Ranges, Dishwashers, Microwaves, Tvs, & Smart Tvs, Computers, & Stereos

    Contact information

    19191 S Dixie Hwy, Miami, FL 33157

    stores.bestbuy.com/556/

    Service hours

    Sunday:
    11:00 AM - 8:00 PM
    Monday:
    10:00 AM - 9:00 PM
    Tuesday:
    10:00 AM - 9:00 PM
    Wednesday:
    10:00 AM - 9:00 PM
    Thursday:
    10:00 AM - 9:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 9:00 PM