Exclusive Doors and Windows LLC

This was a bad experience from the start. The only high point was that the salesperson was accommodating and helpful, but that ended when her role was complete. The main office and primary management seemed to do their utmost to avoid contact with us. Schedules were not met, and the contract may as well have been used as toilet paper. The shutters were installed, and the work went fine after they finally decided to do it. They left a mess, with dozens of screws littering the grounds around our house, and sharp "shrapnel" left laying on the ground. Our contract called for paying half the total cost up front and the remainder paid at the completion of all work. We paid the upfront costs, but after the shutters were installed, the company demanded the second half of the shutter costs be paid before they continued with the window installation. Like an idiot, I paid the demand so I could get the impact window installed. Window installation never happened. Six weeks after the shutters, the window was scheduled to be installed. No show!! I looked for more customer reviews and found the mother lode on Yelp. All but one were rated 1 out of 5. On the company's website, all the 5 out of 5 ratings appear to be written by the company's employees and principals. Most of the reviews on Yelp reflected the same problems with the company that I was experiencing. I called Exclusive Windows and Doors office and told them I wanted my deposit ($900.00) on the impact window returned forthwith. They said they would. That is the last thing I ever heard from them. I contacted the BBB and wrote them a detailed accounting. They were unable to contact Exclusive Windows and Doors. I contacted the Florida Agriculture Department's licensing section which finally told me that after several attempts, they were unable to contact the company. I decided to contact the Florida Attorney General's office, but before I did, I found out that Exclusive Windows and Doors LLC had filed for bankruptcy under Chap. 7. I have not pursued the matter further.

Run like the plague from these people. We gave a 50% deposit of $4,100 to install hurricane proof windows in a condo with a promise to complete within 10 weeks. If they did not, they were to refund us our deposit in full PLUS 10% of the full amount of the contract. That was an additional $820. They did not do one stitch of work and kept stringing us along. Being quite stern about it, we insisted on a complete refund. We did finally get it and the 10% of the full amount. This really annoyed me because we did not get these windows installed during the hurricane season. That was a lot more important than getting an additional $820. As a word of advice, do put in a contract the 10% penalty. The reason we did that is that we also had a similar incident with another window installer and that took months. Unfortunately, it appears that too many window installers are making promises they can't keep. I believe it is because they want your 50% deposit to solve their cash flow problems, so they don't mind breaking their commitments and giving you a refund.

Very satisfied they even came back after the install was complete to help me with a window that was not part of original agreement.