Ergeon

Well, with no problem

Everything went well. Carolina did an excellent job with getting my permit. Hope the next process goes smoothly as well.

We had to put our project on hold for now, but Julio gave us excellent service and a reasonable quote for when we’re ready to build our fence.

Quick and easy with good pricing. Romeo and Emma were great and helpful. Turn around time from call to install was amazing called on Friday fence was complete on Wednesday. I will call again for some smaller fence work

Chris Andrade from Ergeon was professional and polite with the quoting process. Amazing customer support and service. Unfortunately we were looking for aluminum fencing and that item was out of stock. We had a tight time line so we could not wait for it to get back in stock.

I was completely satisfied with Ergeon. We had some trouble with the city but the project manager handled it every step of the way. They were more than helpful and very polite all the way through. The workers who installed the fence were just as good. Arrived when they said they would, very professional and did the job right. They cleaned up the whole yard before leaving. I can’t thank them enough. Great job

Julio was awesome! Very thorough and very clear on the estimates/quote. He provided honest insight and a straight forward approach to the work, materials, and payment process. Praise for his exceptional work.

My fence replacement estimate by Ergeon was very efficient and interesting. I was amazed by the technology used in the process. By the end of the estimate, I was able to see the new fence virtually. Great experience!

Got it done well

They did a great job. They were really fast as well. I highly recommend their fence service

Wow we love Katherine from Ergeon Fences. We just had a very informative FaceTime quote call. We were able to show her exactly what scope of work we needed completed over the phone. We had a quote before we even hung up the phone as well as turn around time and a detailed layout that was emailed to me before we hung up. I appreciated that we didn’t have to wait for someone to come to our house and worry about if our dog was going to bother them if they got near them. It was a free quote from a reputable highly ranked company. Katherine answered all me and my husbands questions. We are looking forward to working more with Katherine and Serg eon Fences.

**Ergeon Inc. Robbed Me for $7,500! Worst Experience Ever.** Jorge – glad I found you online. Shouldn't be too hard now. You guys did a **terrible job**, and I want a **refund ASAP**. I had the absolute worst experience with Ergeon Inc. From start to finish, this company was a disaster. They took **over a year** to complete a simple fence installation at my property in Pompano Beach, FL, and when they finally finished, it was a complete mess. 1. **Wrong Fence**: They installed the wrong type of fence, which wasn’t even what we agreed upon in the permit request. Total incompetence. 2. **Property Line Disaster**: They placed the fence **10 feet inside** my property instead of where it should’ve been—10 feet from the property line! I paid to fence in my entire property, not some random portion of it. 3. **Crooked and Unlevel Fences**: The back fence is not level at all, and the front fence is so crooked it looks like it was installed by someone without basic knowledge of straight lines. 4. **Wrong Material**: On top of everything else, they used the wrong material for the fence. How can you get something this simple so wrong? It’s completely unacceptable. After waiting a year for this project to be done and dealing with their endless delays and excuses, they had the nerve to charge me **$7,500** for a fence that’s totally out of alignment, uses the wrong material, and looks like an amateur job. I’ve reached out multiple times to fix the issues, but their customer service is just as bad as their installation work. At this point, I’m considering legal action if they don’t refund me or fix the mess they created. Save yourself the headache and **STAY AWAY** from Ergeon Inc. They’ll take your money, waste your time, and leave you with garbage work.

The work performed and materials used were high quality. The estimation process was convenient and accurate. The project manager was engaged and responsive. The installers were professional and performed quality work.

Alvero is amazing, he makes sure to inform you about the process, any changes that must take place for a great result. The estimate was via FaceTime and I didn't need to miss work. Alvero will make himself available at any time. The instalation started on Saturday morning and done by Sunday morning. The installers did amazing job with the fence. Highly recommended and will use them again

Carlos was the right person for this project plan. He instantly displayed great customer service and made the entire project quote easy to understand. He thoroughly explained the process and how it will proceed if we chose to. Ergeon definitely made the right choice when they hired Carlos. The virtual site survey and quick estimate was the main reason behind me selecting to proceed with the project. Looking forward to the in-person survey and installation. No up front cost really helps!

Communication is great, they're always prompt to answer questions and follow up diligently

Ergeon is a NIGHTMARE! My journey with them started when I signed my initial contract on May 13 and my fence was finished about one week ago. There have been issues every step of the process with them. I was charged $100 for them to "draw" up a site plan that was needed to obtain a permit, one they insisted I get as the customer. I was randomly switched to another point person without notice or introduction. The site plans were wrong 4 TIMES, pointed out by me (not a contractor) before they got it right (or so I thought). I submitted the site plan to the city and was immediately flagged and denied a permit bc Ergeon placed the fence on a utility line, something a contractor should know not to do and now would further delay the start time. Once that was fixed and the permit was finally approved, Ergeon scheduled a pre-installation visit at my request which was completely useless. The gentlemen arrived an hour before the scheduled time on a Saturday unprepared and unknowledgeable about the project, not to mention he didn't speak English. When I complained to Ergeon they said the only subcontractors they had in the area only spoke Spanish. Read that again, "SUBCONTRACTORS," yes - Ergeon does NONE of the work. How would you not communicate with a client that there would be a language barrier during the project. The person that came out knew nothing, didn't understand, and barely spoke. I did not feel very confident. I advised Ergeon of my concerns and they asked me to give them another chance and they would do better. Fast forward to installation day, they assured my that my Project Manager, Rey would be "virtually" on-site to meet the subcontractor and make sure everything runs smoothly. Again to my surprise, the subcontractor arrived unprepared without the site plans and the project manager was nowhere to be found. I began communicating wit subcontractor directly as Ergeon was completely pointless. The installation took about 3-days and I was not happy with the end result. Some of the slats are slanted and have gaps between them, completely defeating the purposes of a privacy fence. The fence gates don't feel very secure and could easily fly off with a heavy gust of wind. After complaining to my project manager and advising them I would be reporting my entire experience to the BBB, I was quickly bribed with a $300 discount, a gift basket, and an Amazon gift card. Does this not scream "we did wrong" to you? The last straw I'm dealing with is a shady one. They refuse to send me an itemized invoice of what I'm being charged for before I pay. They charge you per "concrete bag, rail, slat, and post used" but they only give you a very generic invoice, not an itemized one with the amount of units being charged. I asked for the itemized invoice Friday, 7/5 so that I can confirm that what I'm being billed is what was in fact installed, I asked on Tue, 7/9, and again on Thr, 7/11 and every time it was an excuse as to why they haven't been able to get it to me. They brush off my concerns and try to deflect to something else every time. Finally on Friday, 7/12 when I still hadn't received the itemized invoice, I kindly requested a manager, no one responded to my request nor has anyone gotten in contact with me since that day. This company is an absolute SHAM.

Very professional and timely. Kept on top of every progress. Was somewhat disappointed that I was not able to select their service as they did not have available the design I wanted.

The initial process of acquiring a quote was seamless and very efficient. The price was also very competitive.

ALEJANDRO WAS GREAT HOPE THE FENCE COMES OUT AS GOOD AS HE WAS.

Really great experience so far. Alejandro was very thorough with all my questions. Very patient. I would recommend this company to anyone.

I was in the market to get a wood fence so I called Ergeon and I spoke with Kelly. She was very polite and knowledgeable and answered all my question, Kelly said she’d call me back in an hour to look at the location I needed a fence and she would send a link for a virtual web meeting and she did so she could see where I needed the fence. Everything worked great. She had an estimate back to me in a couple hours through my email. Mike G