Complete Interiors

When Maria came to our home, she seemed like such a nice person and appeared to know exactly what we wanted. She took measurements and we showed her pictures of what we were looking for. She made it all sound so simple and as she took our deposit, she stated that we would have window treatments in 4 weeks. I had also asked to have a chair re-upholstered. On 05/03/12 my husband and I stopped by the shop to select the material for the chair. A few days later, she called to say that she had ordered so much material for other customers and was given a great deal on the price, therefore she would pass on the savings to us, providing we paid her the balance and paid in cash. We agreed and her employee stopped by on 05/07/12 to drop off the chair and to pick up the balance in cash. By mid June, I began calling since it was over 4 weeks and I had not heard anything from her and had to leave message after message on an everyday basis asking when to expect installation. She finally returned my call and informed me that she would have to "go check to see how far along they were" and call me back. I never received a call and once again, I began the task of calling and leavin messages until finally she called me back on the 17th of July to tell me that installation was scheduled for 07/18/12. The installer arrived on 07/18 and was only able to hang the treatments for the tv room because the remainder for the dining room were completely off in measurements. That which he did hang were inappropriate, the tassles had too many of the strings longer than others, strings were hanging out of place in the trim, there were tassles that had been sewn over the trim instead of under it and the length at each end were shorter that the window sill which was not what we agreed on. The batch for the dining room was sad to look at, there were inserts in between each of the windows that should have been the same length all the way around and they were not, they did not line up with the length of those in the tv room (tv room runs into the dining room). The installer suggested that he could cut the wood frame to make them fit but I declined. I called Maria in desperataion and full of anger, and she never returned my calls. The installer called her and she did not answer his calls. I told him to take everything away. She finally called me 4 hours later and stated was not going into the office and would review the problem the following day! She came by on 07/19/12 to see what was still hanging in the tv room and agreed that they were all wrong. She told me that the installer would return to remove them. Late that afternoon she called to say the installer was behind schedule and wouldn't be there until the next morning. She stated she would re-do all the drapes and promised to have them in exactly 2 wks. The excuses and lies continued until she finally brought the final product on 08/09/12 after several threats of law suits. I was so disappointed in the final product, they are not centered, they are not the same length but at this point, I just wanted to get RID OF HER, despite her promise to have the seamstress come to repair the lengths. Guess what? I am still waiting........... To this date, I can not enjoy my drapes, due to the lack of detail and the nightmare of an experience!!!!! Soon, I will have saved up enough money to have them re-done by a REAL PROFESSIONAL!! If you have any questions, feel free to call me.