This pro has maintained an average of 4.5+ star throughout their time with Angi.
Corporate Account
ASP SuperHome
Doors (Interior) - Install or Replace, Asphalt Shingle Roofing - Install or Replace, New Windows - Multiple,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
South Florida's leading professionals in impact windows and doors. Call us at 888.782.8342 for a FREE quote. Our second showroom is now open: 12762 SW 88 ST, Miami, FL 33186. *Services offered by our business: Storm Impact Windows / Storm Impact Doors / Roof / Solar Panels *Services NOT offered by our business: Shutters/ Interior Doors / Repairs
Business highlights
Se habla espanol
19 years of experience
Services we offer
Storm Impact Windows / Storm Impact Doors / Roof / Solar Panels
Amenities
Free Estimates
Yes
Warranties
Yes
Reviews
4.9355 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 326-350 of 355 reviews
Jeaneth R.
Oct 2012
We chose ASP Windows and Doors for our recent home remodeling project. The project consisted new windows and a front door entry foor for our home. The reason we chose this company was for there superior product knowledge, reputation, and there large selection of front entry options. This company strives to provide superior service and products and it shows. The process was easy. Once we decided on what product was right for our home. ASP took care of the rest. We were always informed of what the status was in the process and they were very accurate in the schedule they gave us. There were no surprises. We are very happy with our new windows and we love our new front door. We highly recommend ASP Windows and Doors and we would surely use them again in the future
Michael R.
Oct 2012
I encourage any one with a window issue to immediately contact Jonathan Rodriguez at ASP. The reasons to do so are endless but I will try and enumerate a few of them here. (1) This is a truly family owned and operated business. I had the opportunity of not only meeting Jonathan's lovely wife, but also his mother and father as they all play critical roles in the business. (2) They have an office location. Please do not underestimate the importance of this key fact. There are many individuals or entities that allege that they can perform competent labor for less money. When dealing with those individuals--which I counsel against doing--bear in mind the massive amounts of fraud permeating through Miami. My friend had an issue many years ago where an individual, advertising through a local professional sports team no less, came to his home, gave him a quote, and took his deposit, never to be seen again. This would never happen with Jonathan as he is a man of integrity and loyalty. However, if you are a natural skeptic, like myself, ASP has an office and warehouse conveniently located in Doral, FL. In other words, you will always know where to find Jonathan and ASP. (3) Jonathan is licensed by the State of Florida (see above on avoiding fraud) and can help you take out permits, and close permits if needed in your jurisdiction; (4) Punctuality. In Miami there is a running joke about "Cuban time" or "Latin Time." Delays in all walks of life are customary in our neck of the woods. Call me old fashioned, but I greatly appreciated the timeliness aspect of their labor. (5) Economics. As homeowners we are entitled to a reduction or credit for having these superior windows. However, there are other unrealized economic benefits. Every year at the time of renewal our homeowners insurance sends us a notice explaining that our premiums are escalating and coverages are declining. These impact windows are a great way to protect your home's interior and content. Another monetary benefit, as explained to me by Jonathan (and proven through a unusually hot summer) is the reduction in our electric bill. Keep in mind that these windows are energy efficient and are naturally cooling. Most importantly, my home appraised for nearly 20% more than it did one year earlier. (6) Beauty. These windows have added a conspicous element of elegance and affluence unrivaled in my neighborhood. (7) Noise Reduction. My home is located on a very busy thoroughfare in Miami-Dade County. Previously, my wife and I would hear traffic while watching television or sleeping. Now, the only noise interruption we notice are police sirens or ambulance sirens. (8) Safety. A well known principle of life is that when the economy plunges crime rises. Impact windows will provide you and your family much needed peace of mind, and security from unwanted intruders. (9) Entertainment. The windows, at least mine, seem to be tinted, this helps with energy efficiency, but it also helps when watching a day time sporting event or movie. Plasma T.V.'s like mine are affected by the glare of the sun diminishing the picture quality. ASP's windows help reduce the glare and provide for a much better atmosphere for entertainment. (10) Affordability. I received quotes from numerous competitors who charged more for inferior products despite having less experience and training then Jonathan and his talented team at ASP. I fully endorse and recommend Jonathan Rodriguez and his team at ASP for all of your window needs. It was a pleasure writing this review for someone who has done so much for my family, my wife and I. Thank you ASP!
Olivia B.
Oct 2012
great
Catherine M.
Sep 2012
I was very happy with Jonathan, he struck me as both personable and trustworthy, and was pleasant to deal with at the initial meeting. I was also very pleased with the installers, who were friendly, (mostly) neat, and did excellent work (even the city inspector commented on how good it was). However, like some other reviewers, I had a more mixed experience with office staff, and some small problems with communication related to that.
My date of installation changed several times, at least once at the last minute. It wasn't too much of a problem for me because I am a teacher and have the summer off, however, it still makes scheduling other things difficult. It also took significantly longer than Jonathan had estimated. He said my job would be "rushed" because my old windows were unsafe (both in a storm and in terms of preventing someone from entering the house). As a single woman and a first-time homeowner, I really appreciated this. However, when I called a few weeks later to inquire about installation date, a member of the office staff said Jonathan would never have said it could be done in four weeks (he did) and that the windows hadn't been ordered yet--even though I had paid my deposit, permit was in hand, I had paid my second payment, etc. Part of the reason it was supposed to be done quickly was that the windows were all "stock" and didn't have to be manufactured to fit. They simply needed to be ordered and delivered from the manufacturer warehouse. My window installation ended up taking place several weeks after Jonathan had estimated. No one explained to me that the door installation would not take place at the same time, and it actually took a couple more weeks before the doors were installed. None of this was that big a problem for me, but I would have appreciated a bit more communication about what was happening and why. In at least one case they said they left a message for me which I never received, and one time when I called a member of the office staff was discourteous (I am not a difficult person in these situations, and I was not rude). It seems as though they are very busy and that (at least at the moment) things are a little disorganized there, with the right hand not always knowing what the left is doing.
Because the school year had started, it became increasingly difficult to schedule an inspection, a problem I had hoped to avoid by getting the installation done before I went back to school (original installation was set for early-mid July, work took place early-mid August). However, Lourdes was lovely and helpful in finding a time to get the inspection done after the inspector didn't show up the first time. The work passed inspection with flying colors, the guy who did the finish work on the frames did an amazing job, and I am very happy with the new windows and doors, which are much more secure, look wonderful and keep the house significantly cooler.
I would recommend ASP, however, if you are someone who will freak out if installation dates need to change or deadlines are not strictly met, this company may not be the right fit for you. Alternatively (and I would have done this if it weren't for the unsafe nature of my windows) I'd recommend having them do the work immediately after hurricane season, when I'd imagine the workload is lighter.
My date of installation changed several times, at least once at the last minute. It wasn't too much of a problem for me because I am a teacher and have the summer off, however, it still makes scheduling other things difficult. It also took significantly longer than Jonathan had estimated. He said my job would be "rushed" because my old windows were unsafe (both in a storm and in terms of preventing someone from entering the house). As a single woman and a first-time homeowner, I really appreciated this. However, when I called a few weeks later to inquire about installation date, a member of the office staff said Jonathan would never have said it could be done in four weeks (he did) and that the windows hadn't been ordered yet--even though I had paid my deposit, permit was in hand, I had paid my second payment, etc. Part of the reason it was supposed to be done quickly was that the windows were all "stock" and didn't have to be manufactured to fit. They simply needed to be ordered and delivered from the manufacturer warehouse. My window installation ended up taking place several weeks after Jonathan had estimated. No one explained to me that the door installation would not take place at the same time, and it actually took a couple more weeks before the doors were installed. None of this was that big a problem for me, but I would have appreciated a bit more communication about what was happening and why. In at least one case they said they left a message for me which I never received, and one time when I called a member of the office staff was discourteous (I am not a difficult person in these situations, and I was not rude). It seems as though they are very busy and that (at least at the moment) things are a little disorganized there, with the right hand not always knowing what the left is doing.
Because the school year had started, it became increasingly difficult to schedule an inspection, a problem I had hoped to avoid by getting the installation done before I went back to school (original installation was set for early-mid July, work took place early-mid August). However, Lourdes was lovely and helpful in finding a time to get the inspection done after the inspector didn't show up the first time. The work passed inspection with flying colors, the guy who did the finish work on the frames did an amazing job, and I am very happy with the new windows and doors, which are much more secure, look wonderful and keep the house significantly cooler.
I would recommend ASP, however, if you are someone who will freak out if installation dates need to change or deadlines are not strictly met, this company may not be the right fit for you. Alternatively (and I would have done this if it weren't for the unsafe nature of my windows) I'd recommend having them do the work immediately after hurricane season, when I'd imagine the workload is lighter.
Flora W.
Sep 2012
Jonathan and his brother came to our house to explain their products and service. It was a very informative meeting. Following the signing of the contract of replacing all windows and sliding doors, the work was done within scheduled time frame with good quality. Over the first year post installation, we experienced a number of leakage problems with heavy rain. ASP was subsequently contacted to resolve the situation. After a few rounds of effort, the problem was finally fixed. We are pleased with ASP's prompt response.
Roxana G.
Sep 2012
The two installers who came – Rigo & Michel – were very professional and efficient as were all the other workers. Two of their workers came in early and covered all the furniture in all the rooms. Installers came in and did their work efficiently. They cleaned after work was done in each room and furniture placed back in place. Only had minimal dust cleaning after work was done. All damaged plaster was repaired. Office personnel was very efficient and handled all the paperwork/billing efficiently. Very satisfied with their work and quality of material.
Cheryl S.
Aug 2012
My new door meets county code for our Florida hurricanes and should never rot out like wood doors/frames, and the install passed inspection. The door is a storage room door that is accessible from the outside, backyard of my townhouse. The job was done very professionally. The owners and their staff were very responsive to my difficult work schedule and to my particular needs and questions throughout the process from beginning to end. The installer was very professional and he cleaned up the work area very well after he was done with his work. I would definitely use ASP again for other future projects.
Andrew D.
Jul 2012
Order was placed June 4th with Jonathan, the ASP president, who came to my 96-year old father-in-law's house, give us a quotation, and offered a contract, which we signed immediately, and paid $375 down. He promised to obtain a letter from the Condominium association, handle the city permit, remove existing windows, bars, and outside shutter brackets; install the windows and complete the job by painting and cleaning up. He estimated that it would take about a month to order, receive, and install the windows.
This began a series of unpleasant interactions with the ASP office staff, who reside behind locked doors in a makeshift loft-like arrangement within a mile or two of the installation site.I have now visited their office at least 4 times and called and emailed perhaps a dozen times to follow up on various demands for instant payment of "installments" that I never asked for, and to correct misinformation. One day they threatened not to order the windows unless I paid $1600 immediately, and the same day, it turned out that they had ordered the windows and that they had arrived. There was a delay of a week or so during which they lost the address of the Condominium association. They installed the windows on July 17, and they look good. I inquired about the touch-up painting, and the first answer was that the job had been completed.. The second answer was that they would send someone to do the painting. The thrird answer, obtained only by chance, was that I had not bought the paint, and therefore the painting was not scheduled. Nothing had been said previously about buying paint, and I guess I was supposed to figure this out.
Since the installation house is not mine, I chose a small "family-operated" company for its potential to complete the job without hassle, but the opposite has been true in this case. I can recommend the windows and the crude installation, but would prefer to have nothing further to do with the office staff. If you have extra time to wait for the windows, and the price is right, this may be your company. If you want a smooth, hassle-free experience, avoid ASP. Their chaotic and imperious office procedures seriously detract from the efficiency of the sales and installation crew.
This began a series of unpleasant interactions with the ASP office staff, who reside behind locked doors in a makeshift loft-like arrangement within a mile or two of the installation site.I have now visited their office at least 4 times and called and emailed perhaps a dozen times to follow up on various demands for instant payment of "installments" that I never asked for, and to correct misinformation. One day they threatened not to order the windows unless I paid $1600 immediately, and the same day, it turned out that they had ordered the windows and that they had arrived. There was a delay of a week or so during which they lost the address of the Condominium association. They installed the windows on July 17, and they look good. I inquired about the touch-up painting, and the first answer was that the job had been completed.. The second answer was that they would send someone to do the painting. The thrird answer, obtained only by chance, was that I had not bought the paint, and therefore the painting was not scheduled. Nothing had been said previously about buying paint, and I guess I was supposed to figure this out.
Since the installation house is not mine, I chose a small "family-operated" company for its potential to complete the job without hassle, but the opposite has been true in this case. I can recommend the windows and the crude installation, but would prefer to have nothing further to do with the office staff. If you have extra time to wait for the windows, and the price is right, this may be your company. If you want a smooth, hassle-free experience, avoid ASP. Their chaotic and imperious office procedures seriously detract from the efficiency of the sales and installation crew.
Response from ASP SuperHome
"Thank you for your response. As a company continuously making efforts to improve service, we appreciate the good comments as well as the not so good. As a professional company, we normally always stick with the motto “ The customer is always right”. Yet on occasions, we cannot accept responsibility when we exceeded our obligations. Your total contract agreement was for $3758 which you signed on June 4th and your project was closed on July 17. We could never promise less than a month to complete a project. The front page of our agreement states “project completion within 4-6 weeks upon permit approval”. In order to complete permit, we would need an approval letter from your association. Our team made various efforts to accommodate your father since we were advised of his age and continuous calls concerned for a hurricane on stormy days.In good faith, we took the responsibility of going back and forth with his association so that he would not have to deal with it himself. Again, in good faith, I gave my office permission to order your materials ahead of schedule to assist in your father's urgency. My staff explained that your frustration was that we had just charged the first 40% for the permit approval and that we installed and had inspection within the same week, therefore you felt like it was a lot of payments all at the same time. You refused to make payment when it was due at the time of installation took place. My installers called me and I went ahead and gave them the okay to install anyways. On our contract it clearly states our payment plan, 10% deposit, 40% upon permit approval, 40% upon commencement, and 10% once inspection is approved. Since we had preordered your materials, materials were installed and inspection was approved the next day. As for having to come here to make payments, that was your choice. We accept credit card payments, as well as checks through mail. I apologize if my office failed to make that clear to you. It was disappointing to hear that you came in to the office upstairs after passing inspection with the third payment and you became upset again when told final payment was due. The last comment you made calling our office “stupid” was also not appreciated and extremely rude. We apologize for any confusion with the touch up paint. We do understand that during this process the walls surrounding the openings will most likely need to be touched up and we have no problem doing so. As we explained, we will need for the homeowner to provide the paint since only they would be able to know the specific paint type and color. Keep in mind that we are not a paint company, we offer this added service for your convenience as we take pride in going beyond the conventional scope of work for our industry. We take every issue as a learning experience and appreciate meeting and exceeding your needs. We wish you and your father the best in all endeavors. We sincerely thank you for your business."
Paul P.
Jul 2012
I like doing business with a family run and operated business. They usually take pride in their work and their reputation. This was a big expense and one not to be taken lightly. I originally met with a few window companies. They all seemed competent. They all had good reputations.
When I met with Johnathan I got the feeling that it wasn't just another job. He valued his company and his product and I ultimately decided on his company. I don't think you can learn much about a company when everything goes right. That is what you expect. Its when things go wrong and what is done to rectify the problem that speaks to the value of the company.
To be brief when speaking about and ordering my windows I met with 2 different people and somewhere in the conversations I mentioned that I wanted white windows. Well somehow several months later when the windows arrived they were bronze. Obviously a big mistake. I thought I was going to have a nightmare returning them and getting what I had wanted. I made 1 phone call to Jonathan and although it wasn't easy to swallow the white windows. He did it with grace and dignity and reordered my white windows.
I would use this company again however I assume these windows will last 20 years or so and don't think they do anything else. I can say that I my new windows are white, the house is quieter, cooler and this was a great experience. Mistakes do happen along the way and this confusion was partly my fault. Job well done guys, thank you.
When I met with Johnathan I got the feeling that it wasn't just another job. He valued his company and his product and I ultimately decided on his company. I don't think you can learn much about a company when everything goes right. That is what you expect. Its when things go wrong and what is done to rectify the problem that speaks to the value of the company.
To be brief when speaking about and ordering my windows I met with 2 different people and somewhere in the conversations I mentioned that I wanted white windows. Well somehow several months later when the windows arrived they were bronze. Obviously a big mistake. I thought I was going to have a nightmare returning them and getting what I had wanted. I made 1 phone call to Jonathan and although it wasn't easy to swallow the white windows. He did it with grace and dignity and reordered my white windows.
I would use this company again however I assume these windows will last 20 years or so and don't think they do anything else. I can say that I my new windows are white, the house is quieter, cooler and this was a great experience. Mistakes do happen along the way and this confusion was partly my fault. Job well done guys, thank you.
Homeowner
Jun 2012
Overall, we had an excellent experience with ASP. Michael was helpful from the very start and very responsive throughout the project. We had a difficult tenant to take care of and they went the extra mile to keep him happy. The installation itself was challenging in this 1960's highrise condominium, but between the head installer and Michael, they managed to get us through this project without any major headaches or problems. As an experienced residential property manager, investor and real estate broker, I highly recommend ASP.
Robert P.
Jun 2012
I am writing this as it happens. It is now 10:15 AM on the appointed day of installation. The appointed time of installation was 10:AM. N called us at 9:50AM to tell us that they would be unable to install our windows today . THAT IS 10 MINUTES BEFORE THEY ARE SUPPOSED TO BE HERE!
The original installation was to be the end of May. Full disclosure - the first one we had to change when our tenant had to cut his vacation. I called H,the salesman, and gave more than a month's notice of this. Then it was the 6th of June. Then it was the 13th of June. Then the 18th. Now, today, is the day - the 18th. I had called on Friday to confirm that today (Monday the 18th) was indeed the day and was told that they would be here before 10 today.
I expressed to N at 9:50AM how monumentally (words fail me) upset we were. We had been responsible in our payments (they somehow lost the record of our first payment and we had to go to the bank to have the bank fax them proof that we had paid...I should have taken a cue from that) and expected no less from them. I had, on every appointed day, told N and the salesman, H, that one of the reasons (apart from common courtesy and good business practice) that these dates were so important was that six of these windows were in my tenant's house and we have to pay for the days that he has to be out of the house. So now he (the tenant) made his arrangements and is out of the house, we're paying for his inconvenience and , with 10 minutes before they were to begin work, N calls to say they won't be here today either!. Now, I talked to N at 9:50AM today as I said.... She said she'd call back within 15 minutes to confirm that they will be here tomorrow. I asked her to please do that so we at least wouldn't have to wait around here all day. It's 10:35AM and no call. At 11AM I'll call.........more to come.
At 11:15 I called N because she hadn't called me back. She assured me (once again) that the job would be done tomorrow ( "they'll be there before 10"). I asked to speak to the owner, Jonathan, who, to his credit, did take the call right then. I basically asked Jonathan if this was any way to run a business. He said that there had been some scheduling problems and "transitions" and that unfortunately we were caught in the middle of this (full disclosure - I have paraphrased here). Don't we clients always LOVE to hear these very lame excuses when a company -THAT WAS MORE THAN HAPPY TO MAKE PROMISES AND TAKE OUR MONEY WHEN THEY SOLD US THE JOB- doesn't come through..... He said that he did care about the reputation of his company . He said he would be sure to satisfy me and, of course, apologized. I told him my report would be honest so it was up to him how it would turn out......I'll write more after the job tomorrow.
I couldn't write the day after the job because there was so much to clean and I had to do it before our tenant returned. Keeping in mind that H, the salesman , assured me that the crew draped everything with plastic to keep dust to a minimum - one of the things that we based our choice of this company on . Well , you guessed it, - nothing was draped - not even the TV - not even after I pointed this out to one of the crew members and he said that they were going to do that after the first window. They did use a vacuum cleaner.
Four guys came to do the job. Two started on the two windows in the main house while the other two prepared to do the the other six in the cottage (a 'mother -in - law' quarters, common in this part of town). The windows in the main house presented a problem because our house was built in 1939 and nothing is standard or up to standard. They got those windows in and proceeded to the cottage.
They managed to get all the windows installed in the one day. I was grateful for this since, as I said, we were paying to have our tenant out of there. All of these windows had tiled window sills. This is also common in older houses. I used to install phones and have seen this many times myself. Full disclosure...our window sills were wider than usual by about 4" (the width of a tile) but we had actually had H, the salesman, look specifically at this feature and he had said that it would not present a problem.All went fairly smoothly until the end of the day. Since the previous windows were awning, they had a crank at one corner of the window. One tile on each window sill had to be removed (broken out) to get the window out. I had bought the replacement tiles and in 4 of the windows the tile had been replaced on the windowsill. Two of the windowsills were missing that replacement tile even though the tile was sitting next to the open tile hole on the window sill. Twice during the day I had reminded M (one of the crew) that those two tiles hadn't been replaced. He said it would get done.
The end of the day comes and R (one of the crew) comes to get the last big installment - 2000 plus $'s. As I'm doing the final walk through, I see that those two tiles still haven't been installed on the windowsill. I ask about this. R says that 'someone' will be by to install them tomorrow.....TWO FOUR INCH TILES. He says that it was the job of the "other crew" (keep in mind that there are only 4 guys all together and someone had replaced the tiles in the other 4 windowsills) to install these two tiles! My mama didn't raise any fools either. I told R that I will give the check to the guys who come to install those tiles tomorrow because then the job will be complete. He says that the guy coming to install the two tiles tomorrow is from the "other crew" ( remember...there are only four guys all together).....so I can't give the check to him .. Truthfully,, I didn't get it at first............
The "other crew" he kept talking about referred to the fact that only two of the guys were regular employee's of ASP (R and M). The other two were subcontracted to help these first two guys. Apparently they had divided the labor by windows. The two contracted guys were supposed to be responsible for some of the windows and the regular ASP guys (R and M) were responsible for some of the windows.. So when the subcontracted guys had to leave and didn't put in those last two tiles, the regular ASP guys didn't think it was their job to do it. As a customer I have little interest in this division of labor problem. I just want the job done in a timely manner by employees of the company I hired. When I wouldn't give them the check the game changed. They couldn't leave without the check and I wasn't about to give it to them until the job was complete. R actually called the other two subcontracted guys to come back and put in the TWO 4" TILES. Repeating over and over (and over) that it was the "other crew" who's job it was to do that. They sat in the driveway for an hour and a half waiting for the other two guys to come back to put in these two tiles. This extended my day (I couldn't lock up the house until they were gone). In the end, after waiting in the driveway for an hour and a half (and realizing , I guess, that they really were not going to get the check until the job was complete) they put in the tiles themselves (further extending my day). The "other crew" did come back but R and M had already installed the tiles.
TURNS OUT THAT, INSTE
The original installation was to be the end of May. Full disclosure - the first one we had to change when our tenant had to cut his vacation. I called H,the salesman, and gave more than a month's notice of this. Then it was the 6th of June. Then it was the 13th of June. Then the 18th. Now, today, is the day - the 18th. I had called on Friday to confirm that today (Monday the 18th) was indeed the day and was told that they would be here before 10 today.
I expressed to N at 9:50AM how monumentally (words fail me) upset we were. We had been responsible in our payments (they somehow lost the record of our first payment and we had to go to the bank to have the bank fax them proof that we had paid...I should have taken a cue from that) and expected no less from them. I had, on every appointed day, told N and the salesman, H, that one of the reasons (apart from common courtesy and good business practice) that these dates were so important was that six of these windows were in my tenant's house and we have to pay for the days that he has to be out of the house. So now he (the tenant) made his arrangements and is out of the house, we're paying for his inconvenience and , with 10 minutes before they were to begin work, N calls to say they won't be here today either!. Now, I talked to N at 9:50AM today as I said.... She said she'd call back within 15 minutes to confirm that they will be here tomorrow. I asked her to please do that so we at least wouldn't have to wait around here all day. It's 10:35AM and no call. At 11AM I'll call.........more to come.
At 11:15 I called N because she hadn't called me back. She assured me (once again) that the job would be done tomorrow ( "they'll be there before 10"). I asked to speak to the owner, Jonathan, who, to his credit, did take the call right then. I basically asked Jonathan if this was any way to run a business. He said that there had been some scheduling problems and "transitions" and that unfortunately we were caught in the middle of this (full disclosure - I have paraphrased here). Don't we clients always LOVE to hear these very lame excuses when a company -THAT WAS MORE THAN HAPPY TO MAKE PROMISES AND TAKE OUR MONEY WHEN THEY SOLD US THE JOB- doesn't come through..... He said that he did care about the reputation of his company . He said he would be sure to satisfy me and, of course, apologized. I told him my report would be honest so it was up to him how it would turn out......I'll write more after the job tomorrow.
I couldn't write the day after the job because there was so much to clean and I had to do it before our tenant returned. Keeping in mind that H, the salesman , assured me that the crew draped everything with plastic to keep dust to a minimum - one of the things that we based our choice of this company on . Well , you guessed it, - nothing was draped - not even the TV - not even after I pointed this out to one of the crew members and he said that they were going to do that after the first window. They did use a vacuum cleaner.
Four guys came to do the job. Two started on the two windows in the main house while the other two prepared to do the the other six in the cottage (a 'mother -in - law' quarters, common in this part of town). The windows in the main house presented a problem because our house was built in 1939 and nothing is standard or up to standard. They got those windows in and proceeded to the cottage.
They managed to get all the windows installed in the one day. I was grateful for this since, as I said, we were paying to have our tenant out of there. All of these windows had tiled window sills. This is also common in older houses. I used to install phones and have seen this many times myself. Full disclosure...our window sills were wider than usual by about 4" (the width of a tile) but we had actually had H, the salesman, look specifically at this feature and he had said that it would not present a problem.All went fairly smoothly until the end of the day. Since the previous windows were awning, they had a crank at one corner of the window. One tile on each window sill had to be removed (broken out) to get the window out. I had bought the replacement tiles and in 4 of the windows the tile had been replaced on the windowsill. Two of the windowsills were missing that replacement tile even though the tile was sitting next to the open tile hole on the window sill. Twice during the day I had reminded M (one of the crew) that those two tiles hadn't been replaced. He said it would get done.
The end of the day comes and R (one of the crew) comes to get the last big installment - 2000 plus $'s. As I'm doing the final walk through, I see that those two tiles still haven't been installed on the windowsill. I ask about this. R says that 'someone' will be by to install them tomorrow.....TWO FOUR INCH TILES. He says that it was the job of the "other crew" (keep in mind that there are only 4 guys all together and someone had replaced the tiles in the other 4 windowsills) to install these two tiles! My mama didn't raise any fools either. I told R that I will give the check to the guys who come to install those tiles tomorrow because then the job will be complete. He says that the guy coming to install the two tiles tomorrow is from the "other crew" ( remember...there are only four guys all together).....so I can't give the check to him .. Truthfully,, I didn't get it at first............
The "other crew" he kept talking about referred to the fact that only two of the guys were regular employee's of ASP (R and M). The other two were subcontracted to help these first two guys. Apparently they had divided the labor by windows. The two contracted guys were supposed to be responsible for some of the windows and the regular ASP guys (R and M) were responsible for some of the windows.. So when the subcontracted guys had to leave and didn't put in those last two tiles, the regular ASP guys didn't think it was their job to do it. As a customer I have little interest in this division of labor problem. I just want the job done in a timely manner by employees of the company I hired. When I wouldn't give them the check the game changed. They couldn't leave without the check and I wasn't about to give it to them until the job was complete. R actually called the other two subcontracted guys to come back and put in the TWO 4" TILES. Repeating over and over (and over) that it was the "other crew" who's job it was to do that. They sat in the driveway for an hour and a half waiting for the other two guys to come back to put in these two tiles. This extended my day (I couldn't lock up the house until they were gone). In the end, after waiting in the driveway for an hour and a half (and realizing , I guess, that they really were not going to get the check until the job was complete) they put in the tiles themselves (further extending my day). The "other crew" did come back but R and M had already installed the tiles.
TURNS OUT THAT, INSTE
Response from ASP SuperHome
"Dear member, We appreciate your feedback about your experience with our company. I'd like to personally express my sincerest apologies for your unfortunate experience with us. I understand how frustrating any remodeling project can be and that frustration is always intensified when things don't go as smoothly as we'd like. As a company that owes all of it's previous success to it's reputation for professionalism, superior service, and exceeding our customer's expectations, I would like to address some of your comments and discontent with our service. There was indeed some unfortunate hick ups in the scheduling of the installation due to a sudden significant increase in business that had our installation crews over whelmed with installations. This was the main cause for the delay on your installation date. As a domino affect, to address this sudden increase in business we were in the process of evaluating new crews for permanent employment with our company which is why there was a 2nd crew on your installation job. They were not sub-contracted. They were hired by our company and were being evaluated for permanent employment. Rigo was the supervisor as you already know and he was there to monitor their performance as well as ensure a speedy installation as you stated that you needed this installation completed as soon as possible. I would like to point out that an installation of this size will normally take 1 crew 2-3 days and we loaded up in order to complete the installation in one day for your convenience. I would like to stress that this does not normally happen and it is unfortunate that you were inconvenienced. That being said, inspections don't always go perfectly. What can be also pointed out is how responsive we were to the failed inspection that Rigo was able to return to the job site on the same day and had the failed inspection changed to a pass inspection on the same day. I agree that this job did not go as smoothly as to our standards and I take full responsibility for any inconvenience we caused you. With that being said, I'd like to point out that through out this process we were constantly in contact with you and we responded immediately to your requests. We never allowed the project to become idle and we were not finished until you were completely satisfied. Again, I appreciate your comments and to have the opportunity to explain our side of the story. I can assure you that our company thrives off of costumer satisfaction as you can see from the our 20+ positive reviews. I hope that you will understand that although we strive for perfection and have an great track record, mistakes do happen but we will always come back until we get it right with you. We are a company of honesty, integrity, and professionalism."
BARBARA M.
Jun 2012
Jonathan, the company president, was the sales person. He explained features clearly and was not at all pushy. I sat through a 90 minute presentation by a DIFFERENT company who quoted a price three times higher for the same product . Obviously I went with Jonathan's company. The windows are great. If I had enough money to do the rest of my house, I'd definitely go with this company again.
Maritere C.
May 2012
My parents referred them to me and in turn myself and several siblings have had them do our work and have all had the same experience. they patched everything up and left it looking even better than when they arrived.
Melinda S.
May 2012
Excellent service and responsiveness. They really knew what they were doing and took care of all issues immediately whenever possible. Delayed special order to be installed in the near future - front door side light. Installers and sales folks professional and friendly.
CHRIS P.
May 2012
I can sum it up in one word --- "AWESOME". I was in the market for Storm Shutters, Impact Windows and Doors for the upcoming Hurricane Season. I was also looking to save myself some money on my Home Owners Insurance. I was referred to American Storm Protection by a friend. I called to schedule an appointment for a sales rep to come out and inspect my property for an estimate. My called was answered promptly and courteously. It was very easy to make an appointment. On the day of the appointment they arrived on time. They were very friendly and professional. They were very patient by taking the time to explained the estimate to me in detail. They also were able to negotiate a price that would fit my budget. We then scheduled an appointment to have the work preformed. They arrived on time and promptly performed the work as we agreed upon. When they were finished they cleaned my property thoroughly as if they were never there. The best part was their were no surprises. The work was preformed exactly to the amount that we agreed. No hidden costs, charges or fees. I would definitely recommend American Storm Protection to everyone. Thank you your company is "AWESOME"
Gary B.
May 2012
Jonathan - the owner of ASP was the most professional of all of the company reps we interviewed and obtained cost estimates from. He brought samples and clearly understood what we wanted. The work crews were punctual and worked quickly and professionaly. We did encounter some difficulties due to the original shoddy construction of my house - but the ASP crews were able to overcome these problems and in the process win the praise of the Sunrise Building Dept (no small feat if you have ever dealt with Sunrise).
I was very pleased with all of the staff and crews and I would strongly recommend this company to anyone who wants to deal with friendly and competent professionals at competitive price points.
I was very pleased with all of the staff and crews and I would strongly recommend this company to anyone who wants to deal with friendly and competent professionals at competitive price points.
RORY M.
Jan 2012
The workmanship was excellent and timely. The owner, Mr Rodriguez was very courteous, helpful and accommodating. He promptly returned my calls. His team was pleasant and professional. They cut no corners and took pride in their work. I am fully satisfied with the beautiful windows that were installed by this family owned and operated business. The windows took about four to six weeks from signing of contract to installation. They pulled the permits and once they got started they completed the job in 4 days. The finished product was beautiful and they did excellent stucco work even patching all the small holes around the windows that were there from my previous shutters. I only hope we don't have any hurricanes! I would highly recommend American Storm Protection.
Joseph M.
Nov 2011
The entire process went as smooth as can be. The owner, Jonathan came out to my home to give me an estimate. He was truly educated on all of the products available. He made the decision quite easy to go with his company and use the products recommended. The installation was immaculate.The install team covered up to minimize dust and at the end they cleaned up after themselves nicely. The inspector that came out informed me that they always do a good job. There were no hick-ups what so ever, and the workmanship is top notch. I can clearly see the difference in my electric bills since the upgrade and was also able to get some discounts on my insurance. I would recommend ASP to everyone.
Sylvia L.
Oct 2011
The process was very positive from the initial estimate to installation and permitting. All staff was professional, reliable and the product is excellent.
Osbourne A.
Aug 2011
I was highly impressed from the first meeting with Johnaton - the presentation was excellent. The workmen were on time and consitently exhibit professinalism in rperforming the job. The job was thus completed on time.
Jorge E.
Jul 2011
I must say, my over all experience with American Storm Protection, exceeded my expectations, as much they absolutely provide me, and my house hold extraordinary customer service. Thus, the time and effort that was taken, the explanation of their fine product line, the estimated time that it would take to complete and manage the project, and the permits involved were clearly, and generously stated.
Everything flowed from beginning to end, as management, and all the laborers involved preformed, worked, and operated like a team. From the consultation point, to the sales agreement, and all the way to the finished installation, I was extremely happy, and satisfied. Since then, I'm always getting complements about my front door, and knowing how I was treated, and appreciated by this company makes it all the more fabulous. Especially, coming from today's detached world where simple customer service is a missing, this experience set the standard for me. These days the only thing I expect when dealing with any company is extraordinary customer service.
Everything flowed from beginning to end, as management, and all the laborers involved preformed, worked, and operated like a team. From the consultation point, to the sales agreement, and all the way to the finished installation, I was extremely happy, and satisfied. Since then, I'm always getting complements about my front door, and knowing how I was treated, and appreciated by this company makes it all the more fabulous. Especially, coming from today's detached world where simple customer service is a missing, this experience set the standard for me. These days the only thing I expect when dealing with any company is extraordinary customer service.
Alfredo C.
Jul 2011
I’m very satisfied with the company and with the results. Jonathan (the owner) was very professional and polite; he listened to my needs instead of trying to push a particular product. The installers were fast and efficient; I was very impressed by their craftsmanship. And I really liked how the company handled the permits and the whole process. I strongly recommend them.
Joe H.
Jul 2011
Jonathan
I would like to commend you and your company for a job well done and your outstanding customer relations.
Our residence was not your "standard job", as it is an older structure, and we were impressed by your comprehensive knowledge of the job; anything that was needed (bucking, stucco, etc.) was completed and there were no surprises.
It is also heartening to know that there are still companies who stand by their words; in your case ..."We are not happy till the customer is happy." which you proved many times.
I would also like to thank you for your timely response to our calls; a welcome change to the all too common practice of waiting hours or days for a call to be returned.
Sincerely,
Joe Harper
I would like to commend you and your company for a job well done and your outstanding customer relations.
Our residence was not your "standard job", as it is an older structure, and we were impressed by your comprehensive knowledge of the job; anything that was needed (bucking, stucco, etc.) was completed and there were no surprises.
It is also heartening to know that there are still companies who stand by their words; in your case ..."We are not happy till the customer is happy." which you proved many times.
I would also like to thank you for your timely response to our calls; a welcome change to the all too common practice of waiting hours or days for a call to be returned.
Sincerely,
Joe Harper
Heriberto C.
Jul 2011
I"m pleased to recommend American Storm Protection. Working directly with Jonathan Rodriguez, president of American Storm Protection made our transition as homeowners of new storm impact resistant doors and windows a pleasure. Their services and creativity are top- notch, and we have been very pleased with the work they've done for us.
As new homeowners of a home with many windows, it was a challenge to find someone with the qualifications to successfully install windows and doors to our satisfaction. We immediately started to do our homework on the different kinds of storm resistant doors and windows out in the market. Also, we called several companies to come out to our home and give us written estimates of the cost to install windows and doors. But it was without any hesitation that we immediately knew that American Storm Protection was the company for us.
Our house was quite a challenge with sixteen windows and two doors that needed to be replaced. We decided to install Florida's Best Aluminum frame with grey glass and white frame except the front door. Our front door is truly our pride and joy because it is a speciality door, which has an Art Deco look. Lazaro (the man that installed the door) made sure the door was meticulously installed with precision and care. Also, the other workers made sure the windows and door was installed correctly and that all stucco work and caulking was completed. It was easy to discuss any changes that we had with Jonathan and he made sure that we were pleased as customers.
In addition, Jonathan Rodriguez was in communication with us throughout the installation process and provided us with last minute information about any changes. This family company took every measure possible to provide us with peace of mind during the installation process.
I recommend American Storm Protection without reservation and would hire them again if given the opportunity. They went beyond our expectations and were able to meet our standards. If you have any further questions with regard to their qualifications, please do not hesitate to contact us.
As new homeowners of a home with many windows, it was a challenge to find someone with the qualifications to successfully install windows and doors to our satisfaction. We immediately started to do our homework on the different kinds of storm resistant doors and windows out in the market. Also, we called several companies to come out to our home and give us written estimates of the cost to install windows and doors. But it was without any hesitation that we immediately knew that American Storm Protection was the company for us.
Our house was quite a challenge with sixteen windows and two doors that needed to be replaced. We decided to install Florida's Best Aluminum frame with grey glass and white frame except the front door. Our front door is truly our pride and joy because it is a speciality door, which has an Art Deco look. Lazaro (the man that installed the door) made sure the door was meticulously installed with precision and care. Also, the other workers made sure the windows and door was installed correctly and that all stucco work and caulking was completed. It was easy to discuss any changes that we had with Jonathan and he made sure that we were pleased as customers.
In addition, Jonathan Rodriguez was in communication with us throughout the installation process and provided us with last minute information about any changes. This family company took every measure possible to provide us with peace of mind during the installation process.
I recommend American Storm Protection without reservation and would hire them again if given the opportunity. They went beyond our expectations and were able to meet our standards. If you have any further questions with regard to their qualifications, please do not hesitate to contact us.
Katherine W.
Jul 2011
Nothing goes perfectly, but this went VERY well!!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
ASP SuperHome is currently rated 4.9 overall out of 5.
Yes, ASP SuperHome offers free project estimates.
No, ASP SuperHome does not offer eco-friendly accreditations.
No, ASP SuperHome does not offer a senior discount.
No, ASP SuperHome does not offer emergency services.
Yes, ASP SuperHome offers warranties.