ASP SuperHome

Description of Work: Impact windows and doors

Description of Work: Repair window frame

Description of Work: Change sliding door rolls

Description of Work: Horrible comunication, almost inpossible to have them contact you, never showed up for appts.

Description of Work: .

Description of Work: I never contacted this company.

Description of Work: Overall I love my new Windows however there was some grief and aggrevation during the process. There was a delay on the starting date, one window was incorrectly sized so that was another one month delay, and my kitchen window low e glass needed to be replaced because the tint was a different color which caused another delay. However I must also say that the sales rep Peter was very informative on the different types of glass i.e. Low e or gray tint. I would give ASP Windows an overall grade a b- and that's because I really like the way my Windows came out after the complete job was done.

Description of Work: Replaced all windows in my house with new impact windows. I have some very large picture windows that now look better than ever. They were very helpful, explained everything to me in detail, were punctual and extremely clean. At the end of each day, there was no way to tell there had been workers in the house. There was a misunderstanding regarding final payment, to which they responded promptly and to my complete satisfaction. Mike Marrero, the project consultant, went out of his way to be of assistance. I would recommend them without hesitation.

Description of Work: They have done an outstanding job, with our Windows and front doors! We ordered some additional items after installation and they are coming back. Look forward to having our patio doors replaced next.

Description of Work: Great!

Description of Work: .

Description of Work: ASP Windows removed all the windows of my home and installed new impact windows. Very professional and punctual. Excellent work and craftsmanship. Even though there was an issue with a door, ASP was very responsive and resolved the issue in no time. Recommend to anyone that is willing to pay a bit more for excellent service and professionalism.

Description of Work: Was supposed to get a quote.Had an appointment.Person from ASP Windows and Doors never showed up.

Description of Work: Replaced window and surrounding area

Description of Work: .

Description of Work: I don't want to spend a lot of time vilifying American Storm Protection (ASP). They have already wasted a lot of my time already, so I will make this assessment brief. My wife and I signed a contract with ASP to install three windows and a door in the front of our house on 8-20-13. ASP completed the job on 9-4-14 to less than my satisfaction. It took ASP thirteen months to install three windows and a door. Need I say more? This is one snake in the grass one would be well advised the steer clear of. The members of this company are ingratiating, charming and often apologetic, but don't be fooled. Their concern is feigned and insincere. I am quite sure this project would have continued indefinitely if I had not come to the conclusion that enough was enough. And here is the funny part, but it shouldn't make you laugh: when I first met various representatives of American Storm Protection at the Miami Home Show, I was impressed by their friendliness and front door selection. And when I when I visited the ASP showroom office in Doral, FL, I was impressed by the plaque on the wall that indicated they were an Angie's List A+ service provider. I was definitely charmed and confident I had made the right decision to go with them. I couldn't have been more wrong. But as the saying goes, "once bitten, twice shy," I will not choose or recommend this company again.

Description of Work: We had 20+ impact window installed, one doorway sealed up, and one new impact door installed by ASP. The window installation went smoothly, but the quality of the interior plaster work and exterior stucco work around the window and door openings was shockingly poor. Also, a year after the installation, we had a window broken by a piece of metal kicked up by a lawnmower. We called ASP to get a replacement window, and they were completely unresponsive to our request. It took a week and three phone calls to get through to the person who deals with issues of this sort. He told us that our records were "archived" and it would take him some time for him to find the records and determine the exact size of the window to be replaced. After three and a half weeks of nothing being done, we resorted to calling the manufacturer of the windows (CWS). The CWS representative at first told us we needed to deal with the installer (ASP), then after hearing our complaint about ASP, agreed to resolve the matter. A CWS employee came to our home the very next day to measure the window, and the replacement window was delivered in a timely manner. As far as ASP is concerned, there have to be other window installation companies in the Miami area who provide a higher level of both finish work and follow-up customer service.

Description of Work: Install Hurricane shutters

Description of Work: I met with Marcos Tabares of ASP Windows to have 8 old windows in my back bedroom replaced with hurricane impact windows. Mr. Tabares looked at the other impact windows we had and very clearly explained what he suggested and told me it would match what I had. I had a price quote the following day which was less than 2 other quotes I had received. Everything went as planned and actually, they finished a half a day ahead of schedule! The installation crew was on time and very neat and the quality of the work exceeded my expectations. I plan to do another window replacement after the first of the year and will certainly use ASP for the job.

Description of Work: Install of Impact Front Door Install of Aluminum Panel Shutters