Artezanos Inc

I understand that you cannot please everyone when you're in business. I've read the other reviews, and don't know anything about what happened with those people! All I can do is speak for ourselves and the experience we had with Artezanos. We had a great experience with Artezanos and now have an incredibly beautiful roof to prove it! I had been looking for two years for someone to do a beautiful job on our much needed new roof, and just happened to stumble across Artezanos. I was looking for that specific type of roof, and not many companies out there will do it, or even know how. And if they do, they will give you a ridiculous bid. Not only is our roof aesthetically beautiful to look at, but even more importantly is what's under the roof. We literally have three layers of Sharkskin Ultra and Sharkskin Ultra SA (peel and stick...no nails whatsoever). The inspector told me each time he came here that in all the years of inspecting...he had never seen such a well protected roof. Then on top of that, there is a metal that they put over the top before they put the tiles on! To make matters even more difficult... I have eleven skylights that needed replacing. So on top of all of the other layers protecting them so they won't leak, they added extra layers of several things that I don't know the names of...and then coated those layers multiple times with something more. It is a very tight roof...I don't expect any problems ever again. OH...and the finished edge is like old world Italian/Spanish roofs. Nobody else finishes the edges like that. Pictures attached. On another note... It was wonderful working with people who actually cared about their product, and before we even decided to go with them, they talked with us multiple times. Dan and Todd are two of the nicest people you could ever want to work with. Todd's son Julian is the foreman, and equally as nice. You can always reach out to them via phone/text...and they will respond right away. I have to say...that was a huge plus.

Daniel met with my husband and portrayed himself as a licensed roofer. He sold us on his imported handmade clay barrel tiles which we thought were a perfect match for our historic home. They agreed on a price and he provided us with a contract. He removed the handmade Cuban barrel tiles from our roof, made repairs and began the process of putting up the roof paper and copper flashings.We thought everything was going great until uniformed state agents came to our home and demanded that work stop immediately. We were informed that Artezano's did not have Workman's Compensation which we did not know was required by law. Since we just moved to the area and were new home owners, we were in the dark about this. He had gotten a permit in the city so we thought he was OK to work. As it turns out, this was not the case. Danny begged us to please give him time to try to get workman's comp which we did because we still thought he was an honest individual. In the meantime, it was rainy season and the water poured into our house on a daily basis. We had extensive wall, wood floor and ceiling damage throughout our home. Finally, Danny admitted to me during a phone conversation that he was in fact not a licensed roofer and had gotten out of roofing because the workman's comp insurance was too expensive. He had been able to get a permit through the city because he used his uncle's general contractor license. At this point we decided we needed to get someone else to complete Danny's work so we could stop the water damage and asked Danny to sign a change of contractor form to expedite the process. He said he would not sign such a form unless we signed a waiver releasing him and his uncle from damages. i told him that we would absolutely not do that since he had lied to us about being a roofer and had not completed the job according to his contract. Moreover, his negligence had caused extensive damage to our home which we would have to pay to have repaired. He told us he felt badly about the whole situation and promised that when our tiles were delivered from Colombia, he would deliver them to us since we had already paid him $25,000 (plus $3,000 for the copper flashing) and we did not even get close to getting our money's worth. Since he didn't sign a change of contractor form, we had to wait 10 business days in order for another roofer to be able to start working on our roof. It rained EVERY DAY. We had two roofers come in and they both told us that Danny had done a terrible job. They both said the copper flashings had been improperly installed and would have to be removed and replaced or we would have water leaks within a year. There was wood that had to be replaced, paper that had to be taken off and many other repairs that had to be done. Basically, we were starting from scratch again with a new roofer. We waited our ten days, got the new roofer working and our house was dry within a week and a half. In the meantime, Danny assured me over the phone that our tiles were on the way. Then he said they were at immigration at the port. Then he stopped picking up the phone. By this time, we half heartedly expected this would happen but held a torch that he would do the right thing. This never happened. So, on top of the $28,000 we gave him and the copper company, we had to pay another $49,000 to a new roofer plus another $5,000 to a copper company for all new copper flashings and another $16,000 to order clay barrel tiles. (We tried to use "S" tiles to save some money but since our house is historic, the town did not allow it.) We are still waiting for the arrival of our tiles and coincidentally, the place we bought the tiles from told us that Artezano's had stiffed 3 of his customers as well.

Daniel from Artezanos was called to bring out samples of his roof tile for a large project we were working on. He showed up as planned with the samples. The architect of the job chose a different tile. Daniel called us almost immediately after finding out he didnt get the order and told us all these negative things about the tile the architect did choose, which by the way we knew what he was saying was untrue. We then found out he was calling the building dept to try to land us in hot water with the inspector at the village we were working in. Overall he came across as being vindictive and immature.

Very reasonable price for the 300 sq ft of pavers and delivery. Dan was very friendly and accommodating to my questions at every point. When I went to his stockyard to look at the pavers, I noticed that he had a lot of clay roofing tiles and a roofing display set up. Because we are planning on replacing our roof in the next year, I inquired about his system. It looked a little different than a typical clay tile roof, but I couldn't put my finger on why it looked different. Well, after a very thorough explanation about his "handmade clay tile, 100 year, environmentally "green", hurricane resistant and beautiful roofing system", I was sold (almost). All that was left, was for his to do an estimate. Dan came out the following week to measure the roof and create an estimate. He gave me the verbal estimate (which sounded very reasonable), but I have yet to get the written estimate. Check out the artezanos website for a cool video that explains his green roofing system. I will update my review after I receive the written estimate and again if/when we have our roof installed.