Appliance Doctor

It went terribly!!!! She promised to sue me and pay for another one of her vacations if I left bad reviews (which I promised I would do if she didn't do the right thing and refund my money) I called them and gave them the model number for my high end dishwasher before they came. They came and told me not to bother because its 10 years old. I pressed them to just look at it and they seemed annoyed. Then Keya just started naming parts like "its the main controller board" - I responded that the water flows after unplugged (did it to demonstrate) - she immediately responded "controller & inlet valve". Swiped my card and left. I followed up several times for a quote for my landlord. I got the terse "I'm really busy and doing the best I can!" and finally when pressed "can't find parts" They knew the model number before they came out. I feel they knew they were not going to attempt to fix it. Keya seems to have a habit of making excuses (see other review responses) Thankfully, the unit got fixed without them. I NEVER call out a business online because I know people can have a bad day and it shouldn't haunt their business. That said, I have been hustled so much here in South Florida by shady service providers, I feel like I need to step up and do my part to not only protect other customers but to help the ones who are truly honest and do a good job. So now, I get to wait for their lawyer to call me and take me to court for "defamation" and "extortion" - She claims to have paid for her last vacation this way. (see attached) That should tell you that I'm not the only one and there are probably countless more that are silent because they are afraid of the hassle of being dragged into court. This is disgusting and a total abuse of the legal system. All over $75, such a waste of the legal system.

I called Appliance Doctor to repair some Viking appliances - what a mistake! They were not knowledgeable and did a very poor job. The tech they initially sent was more interested in chatting us up than in doing the work. The work on my microwave had to be redone and the hood repair was not done right. Save yourself a big headache - don't call this Appliance Doctor!

Showed up on time. Quick repairs. Knows his job and very nice guy

The machine was eventually fixed but customer service left a lot to be desired. It was quick and easy to get in touch with them initially but once they came out and charged the repair before actually completing it, getting in touch with them suddenly became impossible. There was apparently a miscommunication as to when they would be back with the part and then I spent well over a week trying to get some kind of update from them as to when I could expect the repair to happen. It wasn't until I threatened to dispute the charges on my credit card that somebody finally called me and scheduled the repair. I get that they had ordered a part and were waiting for it but not keeping the customer in the loop or answering/returning calls after you've taken their money is simply unprofessional. Though I now have a working washer, I doubt I would use them again due to the prolonged frustration I experienced from this job.

The vendor did not refund my money. I was charged the full $675 up front for a repair that never happened and although the vendor assured me she would refund me the money, I have not received it yet and today is November 11th.

She arrived on time (and the same day I called) and was very professional! I was very pleased!

Excellent. Brian was on-time, professional, and nice. He explained the problem, talked with me about how it might have happened (we narrowed it to a load that was too heavy), and gave me a clear price. He spent a lot of time making sure that his assessment was correct, and helping me decide between repairing the machine or purchasing a new one. In all, he spent nearly 2 hours with our machine and it was running smoothly when he left. Kay was also great on the phone, and helped me get a same-day appointment.

Everything works perfectly. The Appliance Doctor has a waiting list, but this is no surprise given the level of service.

He was professional, responsive and punctual. His pricing was reasonable as well. The quality of his work was very good and I was satisfied with his service.

He was very professional and he came out right away. He was very reasonable as well.

Booker was honest and knew immediately what was causing our problem. He went right to work after explaining what he had discovered and what must be done. We were having a dog training session at the same time, and he was very curteous about warning us when he would have to cause a loud noise which might startle the dogs. He was professional but affable. I would hire him again and again and again.

The service rep responded to my call in 45 minutes. He immediately assessed the problem and corrected it. My water bill was $20.00 higher than normal this time because I had trouble getting the water in the tub to stay. The water would run and run and run, but not fill up enough to begin agitation. But once in a while it would work so I was confused. He figured it out, lifted the hose and it began to fill and hold water. It took about 10 minutes for him to figure this out. Since he was there I asked him to look at my gas stove burners that would hardly light. He took out a wire from his toolbox and cleaned out the stuck burners. They now work like a charm. He only charged me for the service call because the whole thing took less than 1/2 hr.

The serviceman was very polite & quickly diagnosed the problem. Luckily, he had the part in his truck & he was able to fix the machine in less than 30 minutes.

Booker came and quickly identified the problem. Got it working quickly. Pleasant, respectful worker.

They had to unravel & repair a mess left by another company. They researched (it took a lot) and repaired my dryer and washing machine. It was necessary for them to come to my house many times but they did not charge me each time. Amazingly, they were interested in solving my problem and they did so. Each time they arrived on time, were clean & tidy, and made follow up phone calls so I could know what was going on. They even loaned me a dryer while waiting for my parts to come in. It was a very lucky day I called that company - thanks to Angie's List.

Kenneth did a FANTASTIC job. When I first called him, he declined the job since we are in Miami Springs and this is pretty far for him. But when he heard that I had found him through Angie's List, he happily agreed to come. He had to come back a total of 3 times because the dryer kept burning out the thermostat. It was a real mystery to him, but he assured me he would not leave me hanging and wouldn't stop till the dryer was functioning properly. After he had eventually replaced most of the parts in my dryer, he decided to look at the washer out of frustration. He found out the culprit was the washer (not spinning the clothes dry enough) and fixed that for me, too. All of this and he never charged me any additional money!What a pleasure to deal with someone who provides such excellent service......I highly recommend this company!!

Kenneth was here when he said he would be here. He did a great job. Explained everything to me. He even cleaned the dust out from the bottom of the refrigerator and explained to me how often I should do it myself. It was a good experience from start to finish.

They came out promptly and evaluated the appliances. Once they determined what was wrong, they started right in on fixing them. They did the repairs and the appliances are working great.

The work was very nicely done. They were very patient about finding the problem and the price was very affordable. I really expected to pay more but I did not have to at all. After they finished they follow up with me to make sure everything was working the way it was supposed to be.

Fantastic service. Appointment made for the very next morning; actually arrived as scheduled. Pleasant, knowledgeable; diagnosed problem immediately and repaired my dryer within ten minutes. Would definitely hire again.

Appliance Doctor took the washer with him on a Tuesday and returned it to us on Wednesday fixed. I called another company in June and by October, they still had not come to fix it. I am very glad I called the Appliance Doctor.

I found the company on this website at 2pm yesterday and they made an appointment for 9am this morning. The repairman, who was very pleasant, was here at 9:05 and finished within twenty minutes. The price was reasonable.

Great. Very responsive and helpful.

Excellent. Showed up when they promised. Made an effort to minimize mess. Entirely satisfactory experience.

Very positive experience. They are very professional. They show up when they say they will, and there prices are fair. They saved me a significant amount of money by repairing my freezer over having to replace it (about $5,000 saved).