APPLE COMPUTER INC

I have purchased an iPhone and the Apple Care protection plan that covers the phone for 2 years. I have 7 members of my family using iPhones and Apple Care also. I have had nothing but problems with my iPhone since I first received it. It has been replaced with 'refurbished' or as they call them 'replacement' phones. Most recently, my phone stopped working and in a call to apple care I was advised, against my better judgement, to go into a 'Genius" bar. I use the word genius euphemistically, as they are far from genius. I took 3 hours off from work, drove the 45 minutes to the Apple Store, was treated poorly when I arrived and proceeded to have my phone #1 WIPED, and then I was given a new phone. The 'genius' told me all my data was backed up in iCloud, and then discovered AFTER WIPING MY OLD PHONE that he could not retrieve it. So I was given a phone that was brand new. No email, no contacts, no data at all! On my drive back to my office, I learned that I missed a bid on a contract because I did not respond to an email I received in a timely manner. I HAD NO EMAIL SERVICE ON THE PHONE BECAUSE THE GENIUS WIPED IT. I lost a $4000 contract! that evening when I arrived home, I attempted to restore the phone with the back up on itunes. The phone just went BLACK! Nothing at all. It was not the battery, it was not itunes, it was a BAD PHONE!8 calls and 4 hours on the phone with both apple care and the store managers I still had NO WORKING PHONE! Next day, Saturday, I had to drive BACK to the Apple store ,an hour from my home, and attempt another genius fix. He determined I got a bad phone. This time the 'genius' was able to access my iCloud backup, but told me thet the wireless connection in the store was so bad, it would take 4 - 6 hours to update everything. So once again I had a CLEAN phone. At least this time, I had contacts. At home I was able to update all the apps, etc through my own wireless, but indeed it took 4 hours! 3 days without a working phone and a loss of $4000!! Throughout this entire process I was in touch with customer relations, as I was advised to complain to them by the very first customer service rep I spoke with when I first reported the problem. I was promised 'good faith' gifts to satisfy me because of the 2 years of trouble I have had with anything apple. After exhaustive calls, I decided I would be 'satisfied' with a bluetooth headset. Katie Phillips called me and arranged delivery, etc. She also offered to send me some apple 'goodies'. I said i didnt want anything of the sort. She sent them anyway. So I got an apple pen, tshirt and coffee mug. However, the headset never arrived. When I inquired 3 weeks later, I received a call back from apple telling me that after they told me they were sending the headset, they changed theor minds! No call, no notice, they just decided to renege on a promise! BAD FAITHBAD PRODUCTS BAD CUSTOMER SERVICE BAD ATTITUDE Apple used to be customer centric. They are now worse than Microsoft! As a matter of fact, I am roothing for Microsoft with Windows 8 to give Apple their comeuppance! I will never buy another Apple product if this is how they treat their customers! Lies Lies Lies

I THOUGHT THAT THEY DID EXCELLENT WORK. THEY ARE VERY PROFESSIONAL. I THOUGHT THAT I WAS GOING TO HAVE TO BUY A WHOLE NEW COMPUTER AND THEY FIXED THE PROBLEM FOR ME.

THEY DID REPAIR AND SERVICE WORK ON THE COMPUTER AND THE MONITORS SCREEN. THEY DID REALLY WELL, BASED ON THEIR KNOWLEDGE OF COMPUTERS AND PARTS. THEY KNEW EXACTLY WHAT WAS WRONG AND HOW TO FIX IT.