Response from AMADI ROOFING INC
Member called our office on 9/17/10 complaining of leaks that developed to the fourth floor apartments “due to the tenants going on the roof, partying, & causing damage” as stated by member herself. Since Amadi Roofing installed the roof on this bldg. six years ago for her father, I decided to go myself & inspect the damage: I saw broken beer bottles, counter flashings ripped off the parapit walls, roof punctures in several places, etc. I explained to member what was done to the roof and that it needs to be serviced so that the leaks on the roof surface would be corrected. The 5-year warranty on the new roof had already expired and so the member agreed to have the roof serviced for $800. Five days after the roof repairs were done, member called that there were 2 apartments on the 4th floor leaking by the east windows. I went the next day, inspected the roof and walls along the outside parapit walls and found wall cracks 3’ below the parapit wall extending to the window on the front and rear apartments. Both apartments had broken glass panes that appeared to be loose and broken outward. I explained the problem to the member and that we do not work on wall and windows, especially 50’ high. Next day, she called and asked to have the roof checked again. This time, I brought along a field advisor and he reached the same conclusion: the bldg. is over 60 years old, the walls are cracked and leaking over windows. We informed the member of our findings and she responded with threats of “making [my] life a living hell and to start with, [I] was going to be visited by two police cars tonight.” The police did indeed show up at my house, not my business, my house. The member had told them that I stole $800 from her, not that it was payment for roof repairs. They left rather quickly after I explained the facts to them. I have read her complaint and there’s no merit to her argument against me. The member needs to have her cracked walls and windows repaired, which doesn’t involve my company. Amadi Roofing successfully completed what we were contracted to do, which was to repair the leaks to her roof, not the cracked walls and windows.