ACE SERVICE CO

I should have realized this was a scam when this large appliance repairman showed up to my property in a car and not a van or truck. Next he said he was late for the appointment because I gave him the wrong address. I later went back to my email correspondence with him and I had indeed given him the correct address the night before. Then he said he tried to call to say he was going to be late to the appointment but could not reach us. We had no missed calls or voicemails from him and this statement was not true either. I would not recommend that anyone use this company.

I chose Ace Service Company based on their ad in the Yellow Pages touting 37 years of experience. Do not be fooled into thinking that the owner/employees of this company know what they're doing, as I was. The technician/owner misdiagnosed the problem with our Whirlpool Duet washer as being the central control unit or microcomputer (the brains of the washer). He stated that the part would cost $375 and the labor to install the part would be $125, for a total of $500, and that the part must be ordered from the factory, which would take at least a week. We decided to order the part ourselves, which actually cost $200, on the internet. It was available at several websites, in stock with next day shipping available. We installed it in 20 minutes, but the washer still was not operating properly. We then contacted Whirlpool, and they provided the name of an AUTHORIZED WHIRLPOOL REPRESENTATIVE. The technician from the authorized representative (Flamingo Appliance Service) then properly diagnosed the problem as the Motor Control Unit. We spent another $85 for the service call, plus another $200 ordering the Motor Control Unit. Now the washing machine works fine. As a courtesy, I contacted Ace to give them a chance to provide customer satisfaction before posting a negative report on Angie's List. Their reply was that, had we allowed THEM to do the repair work, THEY would have had to eat the cost for ordering and installing the wrong part. Do not waste your precious time and money on this company! Save yourself unnecessary aggravation and hire an authorized manufacturer's representative. These technicians undergo a certification course and know what they're doing.