Venetian Builders Inc

STAY AWAY!!!! Absolutely horrible company. Paid for a simple insulated flat roof with one drain. They can't even get it right!! First the crew shows up and nobody speaks English. As things began to go wrong they have their foreman show up the next day and he has no clue what he's talking about. Telling me things like I had no clue how crappy of a job they were doing. FYI I used to work construction. After install they were off on where the polls go so they drilled more holes in my tan pool deck filling the old holes with white caulk. Really? Realizing someone's measurements were off they cut 2 inches off one of the panels so they didn't have to cut my gutter. Again, really? Who does that?! Just cut they tin gutter!! Finally, when they leave the roof is perfectly pitched the wrong way and won't drain to the edge like anyone who has a clue what they're doing would have done. After numerous complaints and weeks of waiting they come out and put more tape and caulking on the joint to the house/fascia board. Well guess where it leaks like a waterfall(and that ain't no joke)? Right at the joint and the water doesn't really even come out the downspout they installed even during heavy rains. To this day over a year later they refuse to answer emails and fix their issues. I contacted the city attorney and was advised they took them off the list for approved contractors until this issue is fixed and reopened my permit for review. If so I'm glad they did so nobody else has to suffer with such deplorable workmanship. So if anyone at venetian builders cares to correct this horrendous installation feel free to reach out!!

No Show no call. Terrible customer service

Chris was knowledgeable and very understanding of our needs . It was a pleasure doing business with someone so professional

We called the company on Thursday, March 16, 2017 to schedule an appointment for an estimate to be done and explained the urgency as all of the bottom screws were rusted out and the entire enclosure was swaying when the wind was blowing. As noon on Thursday, March 23rd, exactly one week, we have not heard back from anyone at this company. I understand this may not be a very big job for them even if we elect to go ahead and do the expansion which will require a new roof and foundation in addition to the patio framing and new screen as their expertise goes well beyond this. Had they at least called to say they were backed up and couldn't get out until whatever the future date would be, I would understand. To simply not respond in any manner is very unprofessional and I would decline to contact t his company again.

Overall, I am happy with how the project went. They kept me informed on status as we moved through each step. The people I was in contact with, along the project, were friendly and helpful. They even did some extra items for me (putting up hooks and helping me hang a swing). I would recommend them to others...

This is a revision to my previous review. Venetian did a great job building my sun-room, however, it leaks. At first it was gushing. They fixed it to where it is now several drips. I have been trying to get Venetian to fix this for several months. They sent some guys over who said they don't know how to fix the problem. That was months ago and since then, Venetian has not responded to my calls or email. Don't use this company. They will not create what they promise nor will the address the issues. I'm considering legal action.

Not well as no services were ever performed

My new pergola is absolutely stunning!!! I found a picture of a Pergola online while looking for inspirational idea for my backyard, it just so happened that the picture I found was posted on Venetian Builders' website. I called them up, asked a bunch of questions about various options etc.. and they asked me a bunch of questions about my house, yard, plans, budget, etc... Once they had the information they needed, the woman on the phone even verified that the project I wanted to build would be allowed under the zoning of my house. I was given an appointment with Matt, one of their designers, the following week, since she told me they were super buys from the recent home show. Matt came out to our house, was polite and professional, and we got a complete plan put together, he even drew the project while he was here. I agreed that his plan what what we wanted, so we decided to go ahead on the spot and get the project started. Now, I did not expect quite so much paperwork, but once that was all done, Matt told us it would be a month or two to get the plans and permit approved by the city. The plans took a while to get approved, but once they were, Rob, who is Venetians Engineer, came out and took all of the measurements they needed to build the job. Another 2 weeks went by and then they called to schedule the installation. Our installer, Omar, was amazing. The process had been a little frustrating up to this point as there was a lot of waiting, but once Omar and his helper (His brother) show up, things really started to move quickly. The project was all pre-cut when they dropped it off, so it was basically like watching a puzzle come together. Omar was super polite the entire time and worked 10 hours a day to get the whole project up and done in 3 days!! Once the work was all completed, their manager, Augusto came out and inspected it with me to be sure I was happy with everything, there were a couple of little things that he noticed that I hadnt, so he fixed them on the spot. These guys are really great, my Pergola is beautiful and I am thrilled to have it in my backyard.

Beautiful project!! These guys really know what they are doing when it comes to backyards. My pool deck had been looking pretty shabby for about the last 5 years, Hurricane Wilma had been so kind as to remove my old screen enclosure, then the spray deck texture around my pool started to chip up as it was quite old, it was about this time that I decided it was time to renovate. I began my search online, found Venetian Builders through their own website, saw them in the Home Mag, plus Angies List so I figured they must be a pretty legitimate company as they seemed to be everywhere. I called in and was scheduled for an appointment 3 days later. The guy who came out to my house was remarkably knowledable, His first name was Matt, cant remember the last, anyway, we sat together for a couple of hours and came up with a design plan that entailed installing marble pavers over my concrete pool deck, changing out the pool coping, changing the waterline tile around the pool, chipping out and re-installing the diamond brite pool finish, and last but not least, installing a new screen enclosure over the whole pool deck. The price was a little more (20%) than some of the other people I had already spoken to, but since this was a one stop shop, and the company has a great reputation, I decided to go for it. About a month after I first met with Matt, the office staff at Venetian got a hold of me and let me know they were ready to begin work on the pool and patio renovation portion of my project. They started with demolition (of course) and had the deck clean, pool drained, and all old tile out of there in a day or two, the guy managing their team seemed very friendly and knew what he was doing. A week went by and then a seperate team came out to start work on the pool, this took about a week to complete between the diamond brite, tile, and new coping. I didnt like the way some of the tile had been installed and when I mentioned it to the manager, he said no problem, and chipped it right out and reinstalled, I was really impressed with this willingness to go and do something over. The pool renovation wrapped up with the decking being installed, it all looks wonderful and was definitely worth the spend. About 2 weeks after the pool and patio work was done, the company called and said my screen enclosure was done being cut and was now ready for installation, I gave them the go ahead to begin and two days later, this huge aluminum structure began arriving. Their team was really hard working and had the bulk of the structure built within a week, this is a huge enclosure so I was impressed with the length of time they were able to get it done in. All in all, 2 weeks from start to finish. I love my new patio and screen, it feels like I am on vacation every time I am out there. In summation, these guys are not the cheapest in town, but their work is solid, and I know from experience, if there is a problem, they jump to resolve it.

Just had a Screen Enclosure finished. When I first contacted them in late December I wanted this project done for in time for my daughters Baptism. Michelle, was upfront with the time it would take to build because of my home owners association and permitting time and advised me that it would not be built till mid April. Boy was I happy when the office called be the first week of March to install. Thanks to her and the company they over delivered and I had it installed the weekend before the baptism. The baptism was last weekend, my family members are critics of all. They all had nothing but complements about the new area for our family to gather with no pesty bugs around. It could not have made us happier. When I contracted Venetian my spouse and I had met with three other company's, price was higher than the other quotes I got, but I have to say it was WELL WORTH IT ! The quality and look is better than others bar none.

My experience with this firm began in August 2015 when they came to my house to give me an estimate for a pool enclosure. I contacted them because of their high rating on Angie?s List. Their representative was professional, made many good suggestions and I agreed to place the order. They promised to file for the permit in a timely manner. They called a few weeks later asking for some paperwork. I did not hear from them again until the week before Thanksgiving when they wanted to start pouring footers. Permitting took about 3 months, which I thought a bit long. They poured the footers the week after Thanksgiving, leaving an electric wire coming out of the concrete and tearing up my sprinkler system. They promised to fix both. Apparently, the sales rep had been fired, and the order for the enclosure had not been sent to the manufacturer. Someone re-measured in December, then placed the order, but told me that the manufacturer wouldn?t work across the Holiday break, so it would be January before they would be back. I called in mid-January and was told they were on a really big job, so it would be a couple of weeks before they could even start on the delivery. I called again at the end of January/beginning of February and told them that if the job was not started the next Monday, I wanted my money back (at that point, about $8,500). They delivered the job on the next Monday, and had one or two people a day there for the rest of the week. They didn?t really start the job until late February, and they completed the job last week. They left nails and small, sharp metal scraps in my pool and patio. The job required them to replace gutters, but on one section, they replaced about 18 inches with a dark brown gutter, leaving about 20 feet of the old white gutter. It looks amateurish. When I called to tell them the replacement wasn?t satisfactory, they told me this is the industry standard and they were losing money because the guy they fired misquoted the price. We would have to pay $800 more to replace the remaining old white gutter. If you decide to use them, just make sure you know what they plan to do with your gutters. It?s now mid-March, the enclosure was completed last week, the new gutters leak in the corners, one door lock is not functioning, and problems with the electrical wire coming out of the concrete and the sprinkler system have yet to be fixed.

I had Venetian come out after seeing them on Angies List. I met with their sales rep, Marcel, who completed a great design for my new pool enclosure. Although these guys were a bit more expensive than the other people I had talked to, after seeing the materials and talking to them, i felt really comfortable that they would do a good job. After we filled out the contract and permit paperwork, the city took a while to issue my permit, during this time, I was kept informed every week or two by the staff at Venetian, which I thought was a really nice touch. Once the permit was approved, their concrete guy, Ciro, and his team came out to install the concrete slab. This was a much bigger project than I expected as they had to remove my old pool decking, then start fresh with a new slab due to the new building codes or something along those lines. The concrete did make a mess, but not more than what I would expect for all the work that had to be done. Throughout the process Ciro was at my house supervising and making sure things were going well. The concrete slab was poured, then they came back out to take measurements and get ready to build the enclosure. My builder was Pedro and boy am I glad it was. This guy and his team worked liked crazy from 8am to 5pm every day until the who enclosure was standing in only 5 days. It was really impressive to see them work and put up this huge piece of aluminum. Once it was all said and done, they called for final inspection, which was failed due to some electrical wire having to be connected between the enclosure and the pool equipment, but once that was done, it passed and the project was over. I have worked with many contractors in the past, and although Venetian took a little longer than I expected to get my project done, I am happy with the choice I made and could not be more thrilled with the finished product, my pool deck is now completely bug and leave free!!

The porch required a lot of extra work and custom detailing. They did a great job and the outcome is beautiful. I don't think they realized how much extra work there would be when the work was undertaken, but they were very anxious to be certain the job was completed professionally. I wouldn't hesitate to use them again.

This business has a very professional crew. They were working under very trying conditions with lots of rain and a tight deadline. The project involved removal of a wooden deck, pouring of a concrete base and installing a new screened enclosure with roof. The concrete crew headed by Ciro reported very early to take advantage in a break in the weather. Ciro responded to calls in a timely manner to reschedule after rain outs. The concrete was well done and he was present to insure the finished product met his standards. Alex headed the installation of the enclosure and was meticulous and insured the final product was sealed adequately. Both Alex and Ciro were very professional and pleasant. Follow up by Ciro, Alex and the office team was excellent. Chris Noe, President of Venetian followed up several weeks later to see if everything was to our satisfaction. I did say the price was a bit high but despite that, I would highly recommend Venetian Builders.

After speaking with Augusto who I informed of the issue, he relayed to me that Brian was not reliable and that was why he was not working at Venetian any longer. We wasted three months, To make it up, Augusto offered to pay the stop payment on my account for the check that "disappeared". What about the 3 months we lost, and all the time and aggravation. What kind of company does not even know what their salespersons are working on. Then Chris Neo called us personally on several occasions and even came out to prepare a new quote. What hapenned after this? Nothing, never heard from him again, never submitted any quotes. Never, ever use this company. Not reputable, not organized. They have some sort of arrangement with Home Depot and we will be filing a complaint with Home Depot next. And we will be filing a complaint with the state licensing board who oversees Someone should pay for wasting our time for 3 months. You cant even trust reviews on Angie's list anymore. How does this company have A reviews. are they made up????

Took a while but was worth the wait. Excellent workmanship and a beautiful addition to the house

Have spoken with Venetian rep. who was concerned enough to call me and I have agreed to get another quote.

Very well. I am very happy with the finished project.

As you can see by the date of service (2013) the patio Venetian Builders put in has been there for a couple of years. And it is holding up just fine. Their work has stood up to the test and deserves a good review. I can't say that there were no bumps in the road ... But there always are with construction projects. Chris, the GC is very accessible and will actually answer his phone and reply to inquiries. I had a little unwanted "water feature" that he actually came and tried to repair himself. Unfortunately the leak was a little tricky and stubborn but was resolved in the end by the construction lead guy, Peter. No words can express how good this guy is. He will stay on the problem no matter what it takes to get it resolved. It was also a joy to watch Peter work with his crew. He is more mentor than boss. He will step in to solve problems as needed but leave them alone to do their work when they don't need him. There were no unforeseen delays with the build - once they started they had it done in about a week. I decided to get Venetian's upper end Elite system which is pricey but also elegant. I knew the seeing nuts and bolts attached to my concrete patio would make me crazy so this was the best choice for me. The patio has been perfect for its intended purpose of providing a safe space for my outdoor cat who had recently been diagnosed as totally blind. Of course, I DO enjoy it myself as well - opening the sliders to the patio during the winter months is beyond awesome. So kudos to the crew at Venetian - they certainly have a happy customer!

The only reason I didn't give them 5 stars was I though the price was a little high and the permitting process a little long, but our huge new decorative alumawood patio is spectacular! The process of working with them is really nice, everyone kept in touch with me on a weekly basis. I knew what was happening the entire time. As I mentioned above, the permit ok a while and they were not the cheapest company, but I wanted a customized pergola style patio roof and I knew these guys would do the best job.

Update: Appointment rescheduled. Nobody showed for the appointment when we had made a special effort to both be home from work.

The work has been progressing very slowly. We signed the contract in April 2015, and the screen is still not installed. Vendor attributed some of the delay to city permit, although, that is questionable.

I love my new Sunroom! From the very first call, Venetian Builders was on top of my project. Martha answered the phone, have me all of the details I was looking for in order to determine whether this was a feasible project for me and set me up to meet with Brian for an estimate about 3 days later. Brian showed up on time, was more than polite and accommodating and he and I came up with a wonderful design plan for my new space, which involved enclosing my existing covered roof with impact glass walls in order to convert the patio space into a part of my living room, this addition adds 480sf to my home! Basically a new living room. Brian let me know he would be handing my project off to Michelle in their production department. Michelle spoke with me about 3 weeks later after they had completed the documents needed to apply for a building permit, she let me know that they would be submitting my permit to the city and that the process could take a long as a month to be approved, which seemed like a long time but only actually ended up being a 3 week deal. Once the permit was approved, their project manager, Augusto, came out and explained the next steps to me, his concrete guy came out and poured concrete to make the patio space level, which took about 1 week start to finish. My builder was Peter and although he seemed a little gruff at first, he and his helper put together a spectacular project, he even dealt with every question I had with a smile. At the end of the day, it was a long, expensive, but pleasant process and the people at Venetian were a pleasure to deal with, I wouldn't hesitate for one second to recommend them.

The company was fantastic. They communicated with me on a weekly basis to keep me informed on all aspects of the job. They even handled my HOA issues for me. Rob and his crew started every day by 8am, and were very pleasant, and answered all of our questions. They were very clean inside and out side! We love our new windows and are very impressed with Venetian and would recommend them highly!! Patti & Thom

I contacted Venetian Builders for either a screen-room or an enclosed sun-room. Joe C., the estimator, did a great job explaining my options and I decided to go with a high-impact sun-room with a gabled roof and sky-light. Behind the scenes, Venetian's engineers "did whatever they do" and pulled the permits from the city. When it was time to begin work, Rob S. came by to take some measurements and get a feel for the job. Throughout the process, Rob was amazing! He is extremely precise and everything came out great. The room is beautiful, sturdy and well built. The inspector had no problems approving the work. Whenever someone comes by my house, they complement about how nice the room is. My neighbor said, "That's a great addition." Another friend said, "Wow, that's impressive." I say, "I love it!"