Mr. Appliance of East Miami

I talked to the secretary several times and told her the problem, which was that upper spray arm had fallen off. I also gave them the model number. The guy that came out was a nice guy, but he didn't bring a new arm, to at least try to fix it. He said it might be better for me to buy a new washing machine. He didn't bring the part. He looked underneath, and I could tell that he didn't know what to do. They didn't fix it and I paid $79.00 for the visit, which was ridiculous. He was very nice but he told me he didn't know how to do it. I wouldn't call him again. I called the distributor and they told me what to do.

I contacted Mr Appliance via phone and had a lengthy conversation about my oven issues. After considering the $79 diagnostic fee and looking up the Oven SN (per their request) I decided to schedule an appointment. I filled out the form online, chose my schedule time and detailed the Oven error, Model number and SN along with my contact information. Shortly thereafter I received a confirmation email that my schedule was set. On the morning of my appointment (8am) I called to confirm my appointment and again provided my phone number in case they needed to reach me. Hours passed and no one showed up or called. So just before my appointment window was going to expire, I called mr appliance asking if they were coming. Mercedes ( the lady who I spoke to previously and the lady who emailed me the confirmation) said "I dont know how you got that appointment online because we were already booked." (?!?!?) When I reminded her that I received a confirming email AND had called at 8am to confirm my appointment and it was now 12 pm, she had no answer. I asked if she could dispatch someone immediately because I cleared my work scheudle based on this service. She said she would call me right back. 2 hours later, no call. Frankly, If a company does not value my time then they dont derserve my business. I am a very busy person and I expect for a service provider to come through with commitments especially after I have gone through such detailed follow up to make sure that they would keep the appointment. Bottomline: Unresponsive & unprofessional.

Since the issue was not resolved, I called them to come back out. If they had simply told me they could not or did not want to try and solve it, that would be fine, but instead they have chosen to not return my phone calls or emails over the last several weeks. Completely unacceptable and unprofessional. I would rather this problem have been taken care of, or even have them be honest and admit they want no further part of it, than to have to write a negative review, but I feel their refusal to get back to me leaves me no choice.

The only thing is, the cost of the part was a little too expensive. But I'm quiet that for over a year I have warranty of the services. I will definitely recommend their services. Bravo!!

Full and Complete services, very clean and organized tech. He followed all the etiquette rules. The service was the best i've seen in a while. I will used again if I had any problems with my appliances.

Since the first call the professionalism and courtesy of customer service was A+, the way the technician explain the situation and the alternatives to resolve the problem was very well explain with cost and expectations. I will recommend their company 100 %, great service.