tropical floorz inc is a family owened and operated business,installation is furnished by licensed and insured independent flooring contractors.
Business highlights
15 years of trusted experience
Services we offer
tropical floorz inc. sells wood,laminate.porcelain and ceramic tile,base board moldings and cabinets. along with pre fab granite counter tops,labor is offered at cost using licensed and insured installers.
Great! The crew came daily - on time & were pleasant. They let me know the status daily. It took 7 days to install due to all the closets and rooms involved. The rooms included den, living room, dining room, stairs, hallway, closets, 4 bedrooms. They cleaned up at the end of each day.
Description of Work: Removed all carpeting & installed a hand rubbed laminate product across the entire house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Gerald C.
05/2015
5.0
ceramic tile, flooring contractor
+ 0 more
Tropical was incredble to work with. They were patient,professional,and helpful throughout the entire process. The entire process was seamless except for 2 boxes of tile being broken in shipment, when we discovered this and informed them it was handled without any questions and replaced promptly. The experience was so much better than dealing with the big box stores. The staff was knowledgeble,and accomadating.The end result was a quality experience at a very reasonable price.
Description of Work: Coordinated the ordering and receiving of all supplies as well as providing us the opportunity to select our granite and tile direct from his supplier. This made the process very easy and comfortable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Hollis R.
04/2015
5.0
flooring contractor
+ -1 more
We had used this company to lay laminate floors in our house. While we were at the store picking out the laminate, we saw the vinyl flooring. After the house was finished we had them give us a quote for the vinyl to be installed in our screened Florida room which is open to the weather on two sides. The vinyl planking we ordered took about a month to get in because it's apparently very popular, but we're glad we waited. It's absolutely beautiful and the job was well done. We did find one scratched plank and they came right out the next day and replaced that one and one we hadn't even noticed. The vinyl and bonding agent make the floor not just water resistant, but actually water proof. We're very happy.
Description of Work: laid a waterproof vinyl plank floor in our screened room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Hollis R.
02/2015
5.0
flooring contractor
+ -1 more
unknown
Description of Work: Pulled out old horrible carpeting and replaced with beautiful plank laminate flooring. During the laying we found a defective board about 9 planks from where they were, and they immediately pulled up everything they had just done and replaced the board. They even went to the trouble to do "v" inserts at the ends of the quarter round, instead of just a blunt or 45 degree cut. We're very happy. Even looking at having them install some waterproof vinyl flooring in our screened room. I live in a 55+ community and gave the management some of their cards in case another resident was looking for someone trustworthy to lay flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
Margaret M.
08/2014
4.0
flooring contractor
+ -1 more
.
Description of Work: Florida Floors did not explain things well. The tile was delayed on two separate occasions the job was delayed on these days and other days when no one showed up and no one called us. We had to call florida floors for information. We were told that the job would take 6 to 8 days and it took over 14 days. However,the installer did and excellent job and the tile is beautiful
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$8,700
Larry S.
07/2014
5.0
flooring contractor
+ -1 more
good
Description of Work: floors,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Katherine G.
11/2013
3.0
custom cabinets, countertops, home remodeling
+ 1 more
Delivery delays, incorrect cabinets delivered. John, from Tropical Floorz did not return my phone calls. Larry McCoy did the actual work and acted a go between. John did not call at the end of the job to see if I was pleased. The promised date of completion was 10/15, the actual date of completion was 11/2. The last time I spoke to John was October 18.
Description of Work: Supplied kitchen cabinets, granite countertop.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$7,500
Response from Tropical Floorz
(Removed Member Name) was never promised a firm completion date. Our supplier, Adornus Cabinets, had told us the order was in stock when we placed the order with them. It was not. This was a problem beyond our control. (Removed Member Name) had entered into purchasing a slab of granite with Tropical Floorz in which she purchased half of the slab and the store bought the other half, to help her finish her kitchen project. Tropical Floorz was unaware of the fact that (Removed Member Name) then told the granite fabricator that she would only accept a seamless peice of granite, thus using a significant part of Tropical Floorz's piece of granite and without even paying any additional money for it. The remaining less than half slab was then too small for Tropical Floorz to use on another customer. (Removed Member Name) was told after the cabinets were installed the granite fabricator would be there to make a template, this was all done in a timely manner. Fabrication of granite can take up to two weeks.John and Larry McCoy were both at the (Removed Member Name) residence before the contract was signed, and (Removed Member Name) knew Mr. McCoy would be installing the cabinets and communication would normally be with Mr. McCoy from that point. (Removed Member Name) made no mention that she went above and beyond the contract by using more granite than what was allotted and never paid for it. (Removed Member Name) was repeatly contacted by our office regarding deliveries and the installation schedule. (Removed Member Name) never once questioned the quality of the cabinets, granite or work performed, (Removed Member Name), in her review, has no complaints on the quality of the work, It is unclear to us how a company that gave her a quality kitchen, at a good price ( a very good price indeed ), was punctual and with Mr. McCoy responding to her needs and concerns, can be given anything but an above average grade for professionalism. Thank you very much, Tropical Floorz, Inc.
james O.
09/2013
5.0
flooring contractor
+ -1 more
Did a good job,
Description of Work: REMOVED AND REPLACED THE DINING ROOM FLOOR
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$1,500
Terri L.
08/2013
5.0
flooring contractor
+ -1 more
We bought the tile and had their installer lay it. It turned out beautifully. Very professional install job.. Prompt service. I believe it is a family business. Overall, good experience.
Description of Work: Tiled a sunroom floor
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Leonard S.
08/2013
5.0
flooring contractor
+ -1 more
Even though all I needed was to special-order a piece of 1/4 round molding, they were very helpful and pleasant to work with.
Description of Work: Special-ordered for me a matching piece of molding for laminate floor.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15
Matt Y.
06/2013
5.0
flooring contractor
+ -1 more
Tropical Floorz they found a unique product for me for a good price.
Description of Work: Tropical Floorz installed brushed marble flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Tracy W.
07/2012
5.0
flooring contractor
+ -1 more
Job is not complete. More to follow as job continues.
Description of Work: I went into the store and the owner John was very helpful. I went home and checked Angies list and was surprised to see a poor review. I went back to the store with a printout of the review and gave it to John. He said he was not aware the review was there. He said he followed up with Angie's list and was told he could refute the claim by the person who gave him an F but his score would not improve until other satisfied members who subscribe to Angie's list provided feedback. I chose to contract with him to do our floors in spite of the poor review. So far he and his employees have been great. The job is not complete yet because we have other work that has to be finished before the new floors are installed. During the tear up of the old floors, the workers saw some water damage and brought it to our attantion right away which we really appreciated. If the job continues to go as it has so far, I would not hesitate to give them an A rating.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
David S.
02/2010
1.0
flooring contractor
+ -1 more
The Owner John Fassl, dealt with my spouse promising turnkey services. After depositing the check for material, essentially abandoned the whole transaction, ignoring phone calls, even avoiding us when returning to the store. Our money is lost. Beware we learned too late, check this guy's legal credentials before making the same mistake as us.
Description of Work: 1) The company lied when quoting the material receive date without notifying or correcting. 2) The company required full payment on the order date even though the material was not a special order. 3) The material we received was supposidly listed on a hand written invoice #1292 and was not delivered or received in full. The floor material actually dilvered was nothing like the original sales transaction. 4) This company initially quoted an inflated restocking charge for refunding, insinuating the manufacturer's requirement. My direct communication with the manufacturer disproved Tropical Floorz allegation. 5) Tropical Floorz has refused any refund. We are stuck with a blotched flooring order that we cannot use. Avoid this merchant........
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,609.5
Response from Tropical Floorz
The undocumented information in this complaint is bogus, the better business bureau has cleared us in any wrong doing. Tropical Floorz has gone above and beyond to help ,memberhas never been to Tropical Floorz.The member even issued a complaint to Florida Agraculture,which cleared us of any wrong doing.We have contacted the state attorneys office on this matter and were told this is undocumented information and there is not much we can do about this matter.Thousands of satisfied customers out weigh this one complaint!
Contact information
423 W Merritt Island Causeway, Merritt Island, FL 32952
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Ceramic Tile,
Kitchen and Bath Remodeling,
Countertops and Backsplashes,
Cabinet Making,
Hardwood Flooring Sales and Installation
FAQ
Tropical Floorz is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Tropical Floorz accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Tropical Floorz does not offer a senior discount.
No, Tropical Floorz does not offer emergency services.
No, Tropical Floorz does not offer warranties.
Tropical Floorz offers the following services: tropical floorz inc. sells wood,laminate.porcelain and ceramic tile,base board moldings and cabinets. along with pre fab granite counter tops,labor is offered at cost using licensed and insured installers.
Contact information
423 W Merritt Island Causeway, Merritt Island, FL 32952