SEARS

Description of Work: .

Description of Work: The provider talked down to me, felt he needed to "teach" me too many things. Needed parts replaced on my washer. He would not take my coupon I had in hand to take off part of service charge, said I needed to save it for next visit. Charged me wrong service charge. Wouldn't let me complete customer survey alone, prompted me to put excellents for his service.

Description of Work: Air conditioning and heating system check up. Came on schedule and did all that I expected.

Description of Work: We have a Sears Homes services contract for our central ac (a Kenmore installed by Sears). They do the repairs OK. They have had us wait up to 10 days for a service appointment. EVEN after I told them that I have my mother-in-law who just was released from the hospital there in 90+degree heat they still couldn't make it there any sooner than 3 days. I will be switching to someone local that actual cares enough to come out when you need them.

Description of Work: I used Sears for air duct cleaning.

Description of Work: I called Sears repair when my Kenmore refrigerator stopped working. I was not able to call Sears repair in my county but had to call an 800 number and go through a phone maze to talk to someone about servicing my refrigerator. I was given a date seven days in the future. I refused this offer as I had a refrigerator full of food. The service that I received the same day I called found that the compressor had failed and it would not be be practical to repair the compressor. That meant I would have had to wait another day after the seven to obtain a new fridge. Instead of eight days without a refrigerator I had a new one the next day after another service company checked it out the same day I called.

Description of Work: We needed a new water heater with installation. I called Sears and the person at the toll free number was courteous and went thru the necessary questions. We were told that two additional items had to be purchased and installed due to building code. These items doubled the cost. I went ahead and told them have their installer call me but was told they had to post the service on their web site so a vendor could pick it up and then he would call us.. While waiting for a call I called our county building code office and was told the two added items were not required but were optional. I then called a local firm and they quoted me a price for a better water heater and at almost half the price. They verified that the two additional items were not required nor needed. I called Sears back and cancelled my order. The local firm came out that afternoon and did a great job.

Description of Work: Response was so slow that I canceled the order.