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B & G IRRIGATION & LANDSCAPING

1.8(
2
)

Landscaping, Lawn Irrigation, Lawn and Yard Work

About us

B&G Irrigation & Landscape Company provides many services for your landscape and irrigation needs. Landscaping services include new installations of shrubs, trees, sod, rock, and mulch. There is no plant too small or tree too large that we cannot install or remove if necessary. In addition to new installations, we also provide full clean outs of overgrown yards or storm damaged yards. Irrigation services include sprinkler system repairs and new installations. We are familiar with all irrigation systems from well/pump systems to city and reclaim water systems.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

Irrigation installation, sprinkler repair, pump installation, landscaping, sod removal, sod installation, tree trimming, debris removal, mulch installation, rock installation, yard clean outs

Services we don't offer

N/A

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check

Reviews

1.82 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.8
responsiveness
2.7
punctuality
2.7
Write a review
Showing 1-2 of 2 reviews
Larry F.
06/2012
2.0
landscaping
  + -1 more
After posting a scathing review of B&G, they contacted me and provided an extended warranty, resolving my primary issue and concern.
Description of Work: Replacement of leaking control valve.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$190
Sue L.
09/2011
1.0
landscaping
  + -1 more
Very bad. These people operate under a couple of names, so beware. They also wrote a nasty letter once they read this review. There response is full of inaccuracies and emotion. Bottom line these people have no scruples , cannot keep an appointment, are misleading and untruthful. No one cussed this bum but I should have, poor service and a liar.
Description of Work: I called Tyler the my irrigation system stopped working and left a message. He called back the same day. I told him I needed my timer replaced and wanted a couple of sprinkler heads moved. I also had some trees to be trimmed and a small landscape job. He said he would give me a call back with a time for the estimate after he talked to his irrigation person. I waited two days no call. I called them back left a message. The irrigation guy ( Brian) called me back and said they would be out the next day at 4pm. They never showed up. When I asked Tyler why they didn't show he said "Oh I figured since you said any day next week after 4pm, I didn't need to call to say we wouldn't be out". Really!!! I'm just going to set a wait for a service ONE DAY THIS WEEK!! Without making this review too long, I ended up giving them a second chance. Mistake!! They came for the estimate, we set up a day and time, no one came no one called. Forget these people!!
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from B & G IRRIGATION & LANDSCAPING
When I initially talked to Member she made it very clear that there was no rush and that any day during the week after 4:00 would be fine. I tried to set an appointment and she said that it was not necessary as long as I could give her an estimate sometime during the week. The following day I put her in my schedule and was planning on doing the estimate. This would have been less than 24 hrs from her initial phone call. Do to the weather (rain) that afternoon I cancelled my plans and was not able to complete the estimate. I did not feel that it was necessary to contact Member due to the fact that her and I had never set a day or time. I set appointments to avoid these problems but the customer did not want to set an exact day and time. I then spoke to Member and scheduled an exact appointment for later that week. She scheduled the appointment for Thursday. She said that anytime before 5:00 would be fine. I did not understand this considering that she originally told me any day after 4:00 would be fine. Regardless of her inconsistencies I agreed to meet her and give her an estimate. When I arrived with my irrigation technician and went over all of the work to be completed Member was very pleased with our ideas and and happy with our pricing. From everything that had taken place up to this point I could tell that Member was going to be a difficult customer to work with. In order to try an offset her terrible attitude I scheduled for the work to be done immediately. I ordered all of her parts that day and told her that we would be there the following day "in the afternoon". She was happy and content with this. The following day as we were headed to her house she called and said that she was no longer interested in the work to be completed. I had already spent the money on parts and was in route to her house when she cancelled. When I asked her why, she simply stated that I wasn't there when I was supposed to be. I explained to her that the 'afternoon' means the afternoon and the there was no time set. Member then began to curse and yell through the telephone. After she hung the phone up I wrote her a long letter trying to understand her thought process and why that it was okay for her to treat people like this. Member did not respond to my letter but obviously felt that it was appropriate to post her feelings on Angie's List. Since my experience with Member I have spoken to another company that has dealt with her and they too informed me of her disrespectful attitude and language. I have a very good reputation in our community and I always give my customer the utmost respect. I am in the service industry and there is nothing more important in my line of work than my customers. I take it personally when people aren't happy with me but there is nothing that I can do to help someone of Member's nature. I am sorry for how everything turned out with her and my company but I tried everything that I could to get through to her and help her with her irrigation problem. There are some people that no matter what you do they will never be happy. Member is one of these people.

    Contact information

    3705 N COURTENAY PKWY, Merritt Island, FL 32953

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 6:00 PM
    Tuesday:
    7:00 AM - 6:00 PM
    Wednesday:
    7:00 AM - 6:00 PM
    Thursday:
    7:00 AM - 6:00 PM
    Friday:
    7:00 AM - 6:00 PM
    Saturday:
    7:00 AM - 6:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Landscaping,
    Lawn Irrigation,
    Lawn and Yard Work

    FAQ

    B & G IRRIGATION & LANDSCAPING is currently rated 1.8 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 6:00 PM

    Tuesday: 7:00 AM - 6:00 PM

    Wednesday: 7:00 AM - 6:00 PM

    Thursday: 7:00 AM - 6:00 PM

    Friday: 7:00 AM - 6:00 PM

    Saturday: 7:00 AM - 6:00 PM

    B & G IRRIGATION & LANDSCAPING accepts the following forms of payment: Check
    Yes, B & G IRRIGATION & LANDSCAPING offers free project estimates.
    No, B & G IRRIGATION & LANDSCAPING does not offer eco-friendly accreditations.
    No, B & G IRRIGATION & LANDSCAPING does not offer a senior discount.
    Yes, B & G IRRIGATION & LANDSCAPING offers emergency services.
    Yes, B & G IRRIGATION & LANDSCAPING offers warranties.
    B & G IRRIGATION & LANDSCAPING offers the following services: Irrigation installation, sprinkler repair, pump installation, landscaping, sod removal, sod installation, tree trimming, debris removal, mulch installation, rock installation, yard clean outs
    N/A

    Contact information

    3705 N COURTENAY PKWY, Merritt Island, FL 32953

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 6:00 PM
    Tuesday:
    7:00 AM - 6:00 PM
    Wednesday:
    7:00 AM - 6:00 PM
    Thursday:
    7:00 AM - 6:00 PM
    Friday:
    7:00 AM - 6:00 PM
    Saturday:
    7:00 AM - 6:00 PM