Every one runs into bad luck and he had his share but why should I pay for his mistakes and inferior installation. Do not use this company unless you want trouble. After 4 attempts to patch a leak I had to do it. The dryer vent which went thru the roof was closed off and not rerouted. I paid for additional tapered insulation on the flat roof which had a glued vinyl material, TPO, installed, there are several spots that hold water, like I told him they would, and as I indicated now turn black so I have to pressure wash the roof every month or so. SAD!
Description of Work: Chad was supposed to remove my existing roof and replace with metal standing seam and put TPO roofing on my pool covered area It took over just at two months to get the metal installed during this time it rained into my house and pool area ruining the floor, ceiling and staining the fire place. And by the way still leaks to this date. When the removed the skylite to install the roofing dropped a buclet thru the opening breaking the granite counter top. Said he would fix it all, it has been a month and the only thing that has been corrected it that the stains are off the fireplace. Also poked a hole in the screen that has not been replaced. Prior to start of the work we discussed the possibility of modifying the decking so the roof would be straight and look great, he assured me they could handle it. There are 2 areas that are substandard and he now says they are not carpenters and that is the best they can do. I told him that if he ran into problems let me know and we would work them out. The flat roof was not installed to manufacture specifications and I caught his crew installing the tapered insulation over the deck that was not renailed to code. It was not glued to specs., the gaps between the insulation and where it ties into the sloped roof are not smooth. When I took him on the roof there was a large scrape in the metal surface down to metal. The vent pipes were not cleaned so they are full of tar, not good on a white roof. A month or so ago we agreed that if he removed the metal I would find and pay to have the deck fixed, now he says that is not his problem. Also the Supply company is still owed More than I owe him and as you know the home owner in Florida is responsible for obtaining liens from the suppliers.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$30,000
Response from Turnkey Construction Planners Inc
My lead man hurt himself and made some bad choices. I have since completed the roof and paid my supplier as agreed. I went back and corrected any issues the customer was having and I believe he is satisified.
Steven B.
03/2012
5.0
roofing
+ -1 more
I was happy with the outcome and intend to use Turnkey Construction Planners again in the future!
Description of Work: Chad and his crew did an excellent job! They performed the roof replacement on time, to agreed upon specs, and within the agreed upon budget. They also took the additional step of taking pictures of the entire process... from removing the old roof, to inspection, to prepping, to sealing, and re-shingling... for insurance purposes. Chad and his crew chief, Gus, were very responsive and courteous.
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Service Categories
Roofing
FAQ
Turnkey Construction Planners Inc is currently rated 3 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Turnkey Construction Planners Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Turnkey Construction Planners Inc offers free project estimates.
No, Turnkey Construction Planners Inc does not offer eco-friendly accreditations.
No, Turnkey Construction Planners Inc does not offer a senior discount.
No, Turnkey Construction Planners Inc does not offer emergency services.
Yes, Turnkey Construction Planners Inc offers warranties.
Turnkey Construction Planners Inc offers the following services: Roofing Contractor