Truly Nolen Pest & Termite Control of Melbourne, Florida

We hired Truly Nolen about 3 years ago when we saw some rodent activity in our attic. Chris (service manager) gave an estimate and ensured that all entry points were closed. After the first year's warranty, we extended the warranty for a minimal annual fee. Every time we had any concern, Chris scheduled someone to come by and address our concerns If there were any issues, they handled it for no extra costs. I highly recommend Chris and Truly Nolen. Chris is an absolute professional, and so is his staff. Very responsive and they always took care of all our concerns.

Most things went well but communication wasn't great. That was a problem because we don't stay at the home full time. The lawn suffered as a result and each year it was less and less healthy. I would hire them again if I knew I would be present to monitor things they overlooked or ignored.

The folks were very knowledgeable and mitigated the rodents. They did such a great job that the Association hired them for the oceanfront buildings and reimbursed us for our Individual expense.

I love their quarterly service. Our technician, Jeff, is excellent! We've been using Truly Nolan for close to ten years now and couldn't be happier!

great- did everything that was paid for- very professional company

I am very satisfied with this service. They are able to treat for specific pests like ants.

I have an annual contract. My technician, Marty, does an outstanding, extremely thorough job. He arrives on time and doesn’t leave until everything is complete. Even though we have a large home on a lot that is just under 10 acres, he never complains or takes any shortcuts. I highly recommend Truly Nolan for your pest control needs.

Rodent removal- twice. Ongoing mosquito control. Office had a couple of billing glitches. But service was prompt, professional and effective.

Good pest control Rep always on time and courteous

Lydia in the office was always so kind and professional. Once I started service I rarely had problems with pests and when I did I called and they made an extra service call at no charge. Would definitely recommend

Great communication and education about what they would treat. Excellent customer service in their back office to support the professional work performed at our home.

This company needs to train their technicians to be more friendly with customers and do the job fully throughly and professionally. We are very unhappy with this service. I hired a second company to do the job correctly.

GREAT...Very detailed in their work processes. They schedule appointments at my convenience and are punctual. The technicians are professional both in appearance and temperament.

Great initial termite inspection and preventive treatment. Good follow-up and convenient yearly maintenance for termite bond..

Did not show up on time. EVER! asked for a call in advance on the last service so my dad could come over and let them in, never happened. The tech recommended going to the hardware store to purchase a better ant killer than they could provide. Horrible customer service. Every time I called to say I had an issue, they would tell me the program I had didn't cover that. (spiders, etc) I cancelled my service for lack of service and was charged $100 cancellation fee.

Multiple visits by the exterminator were required. We were usually told they only wanted to treat the termites when their presence was obvious, not to perform any proactive treatment.

Work was completed on schedule. The attic inspection deserves extra praise as it is difficult to access and very hot!

I am not satisfied with the service and don’t want to discuss about it and I won’t need this type of service ever again.

I use them for routine pest control, rodent protection, and termite prevention. Very professional and effective treatment.

Easy to schedule...everything was right on time.

I found termites opening a wall in the guest bath. They held my bond. When I called they said they would be there in a couple of days. They gave me no instruction as to what I needed to do to preserve bugs etc. My contractor took pics thank goodness, and moved on. 2 days later they sent someone who said I did not save bugs so sorry nothing we can do. I sent pics to him and they sent another guy who sprayed the wood. Still they did not re-treat. That is all I asked for. When I called their corporate office to get someone out, they sent a guy who basically told me never to call them again and I told him I sent info to UCF and another bug guy, he wanted names and contact info which I gave him. He was extremely nasty and said they were done and not to call them again. One tech saw the damage to the header and stated that they should at least fix that and I told him it was not necessary but they need to re-treat. All I asked for was to re-treat. The next round involved the master bathroom and we had water damage from a window that was installed wrong. This was a builder issue but the house is 32 years old. I had to replace the wall and window. Truly Nolen again stated they would spray the wood but subterranean termites require treating underground. (by now I have done a whole bunch of research on termites) When we opened the wall I had tunnels running up to the attic. Now, I have to tear out 3 walls in the kitchen and back porch and because Truly Nolen did not re-treat and refused to come out I had to get a new pest Company and pay another 1000.00 for a new bond. DO NOT USE TRULY NOLEN COMPANY FOR A TERMITE BOND! I did not ask for any money or for them to repair any damage. All I asked was I wanted them to Re-treat. My stickers on the electrical box here and bills I have from the person I purchased the house from and their own tech told me they had not treated the house since 2016. Again, this came from their own tech. When the guy came out after I called corporate, he had a bill they found miraculously that they had treated just 6 months earlier. He said they probably forgot to put the sticker on the electrical panel. They were nasty, indignant and only concerned with not having to be responsible for doing anything to kill the termites. Again, I did not ask them to pay for any repairs as I was doing the guest bath, I just wanted them to re-treat to stop the bleeding. They said the pictures I had showed plain as day they were carpenter ants and go away, that is not on them . Now, I have to replace the damage to the exterior wall, sliding glass door wall and kitchen pantry as the termites marched their way up those walls. Because of the termites, the sliding door frame is bad. If they had taken 5 minutes when I called about the termites to explain how the procedure works, all would have been fine. It is my first house in Florida and I assumed that the bond would be honored. Also, they did not give me a copy of the bond or change into my name when I paid the annual fee in December 2018. They were too busy trying to sell me insulation when they were here for the inspection. At that point I had owned the house for 4 months. I did not try to get money from them or did I ask for them to pay for my remodel of either bathroom. All I wanted was to re-treat. The damage discovered last month is now on me and it will be costly. I cannot afford to pay an attorney and pay for the damage. I really throw out this warning, if you already have a bond with them or you are thinking about it because their cars are cute, RECONSIDER I cannot believe how they treated me and now that I have found termites tunnels and live bugs outside of the master bathroom and have already replaced one wall, replacing those 3 walls is necessary.I have been sick over this and have no idea how bad this will be when they start tearing into those walls.This is the point where the bond would be appreciative. Because this damage will be costly and it is all caused by termites. I warn everyone about Truly Nolen business practices. If you have a bond/warranty for termites with Truly Nolen, get another pest company before this happens to you.

The ants keep coming back. But our tech keeps coming back to kill them too!

One of the most efficient and competent group of folks I have ever met. I will use them over and over again.

Super Job! Had a problem with Army Ants that was resolved on the 1st visit. Truly Nolen is our preferred pest control agent, courteous, respectful & professional.

Terrible. They were unable to eliminate pest despite repeated call and visits. Kept sending the same person and doing the same thing that never worked. Total waste of my money.