Sorensen Moving & Storage - Mayflower

They are great!! Katherine was great at working with me to get the estimate into our budget. (We donated many things rather than moving once we saw the cost.) John, Brighton & the other mover both loaded and unloaded us. They worked so hard in the July heat and were very professional. This is our 3rd move with Sorenson in the last 20 years. We would use them again in a heartbeat!!

They did an excellent job. I would definitely use them again. No question.

Great! Very professional, responsive, would definitely use again.

Perfect. On time, positive attitude, hardworking crew, friendly and good with my 10-year old son. A call from the company owner 2 hours after arrival helped me realize that this company takes customer service seriously. The crew of three worked for 11 hours, and got the entire move done in a single day. All of my self-packed boxes showed up with no breakage. Their loading ensured that all of my furniture was in the same condition it left. They also muscled a couple of heavy couches upstairs in my new place at 10 that night with no break in their cheerful professionalism. These folks are not the cheapest, they are the best. For my money, they are a terrific value. Highly recommend.

The staff was excellent at Sorensen. The moving person they hired didn't even do a check list, and damaged some items I insured. For the price I think they should be more conscientious of the movers and drivers they hire.

We have worked with our "fair share" of moving companies over the years. Our experience with Sorenson Moving - was TOP NOTCH. Our absolute best experience. Jessica came to our home to do a thorough inventory of our home and what we would be moving. Very professional and attentive. The day of the move - we had Zack, Steve, Carlos & Tony arriving early. They were ready to go and very pleasant. They did walk through and immediately split up into multiple rooms to start wrapping furniture. They worked continously and thoroughly. Jessica stopped in the day of the move to check in and make sure things were "stress free" for us. (Nice touch) We did end up moving alot of our belongings earlier in the week so they finished about 2hours earlier - and yes, they deducted the labor hours that weren't worked. If you are debating on what Moving Company to choose, feel confident that this Company will pay attention to your Move and the movers will work hard. To your management team -- Lots of Kudos to our Moving Guys -- once at the new house, I had a dresser delivered to the home and was sitting in the garage, they even moved that upstairs for us. Talk about going above and beyond. I hope you will reward them for their hardwork.

Excellent. Furniture was picked up on time and was delivered in time frame quoted. Every thing arrived free of any damage and in excellent condition. The delivery personnel were also congenial and cooperative.

The packing took so long that my husband had to take a full day off work, when they told us it would only take the morning. they packed very slowly, used an excessive amount of packaging, and did not use our boxes that we had purchased and provided to them, instead charged us an extra $400 for boxes off of their truck, and left us with unused boxes. The moving crew was an hour and a half late to our house on moving day, and had to stay well after dark (almost 9pm), leaving us to clean our house for the buyers late at night, and pack our cars in the dark. they didn't bring a big enough truck, so they had to come back at 7am the next morning to get the rest of our belongings. we had been told during the quote that they could take our large potted plants (of which we have about 10), but the movers wouldnt take them on the truck, so that left us to call on friends to come immediately to help us move our plants. On the day we had them come to unload the truck, they were on time, but it took them 3 hours longer than they told us. however, the movers were working quickly to unload. the total cost was about $600 more than we had been quoted, which was very disappointing. The worst part is that we had an expensive watch go missing during the packing day. After more than a month of back and forth and filing a police report and a claim with the company, Sorensen denied our claim for compensation due to it going missing. We did not jump to conclusions about theft, however now that everything is unpacked and it's still missing, this is the only reasonable explanation for where it went. Upon the completion of our move, Sorensen called to ask how it went. All of this feedback was shared with them, to which they replied that it would be shared "up the ladder", however, they have not made any attempt to reach out and offer any compensation or even apologies. Stay away from this company. They are the "big guys" in town, you'd be better going with a smaller local company.

They packed well but when it came time to tell which went on the truck and which didn?t, they didn?t kind of listened all the time; they put things on that weren?t suppose to go. They?re reasonable and they?re good.

We give them a "B". We had communication issues with them. We did call late for a move because that is just the way Florida moves go. We got 48 hours notice on a closing so I had to call last minute to find a mover. Their price was good but the communication was bad.

We recently used Sorenson for a local move and also to store our furniture for a few months. Everyone was pleasant to deal with and very responsive. The only issue was that we had to call to find out where they were after they missed the window they gave us and only then did we find out they would be a few hours late because the previous job ran over. They were apologetic and very professional when they arrived.

Sorenson worked in conjunction with their Ohio connection to move all my self packed boxes and furniture from a Storage Facility in Ohio. They had a gentleman go to the Storage Facility in Ohio to provide an estimate. The estimate only changed because I added more to the property coming down. On May 1, they met my Ohio friend and loaded up the van. I was told that there were other pickups and that I would see my things within a week. Everything went smoothly. The driver called to let me know ahead of time, several times to keep me posted. When he arrived in Florida, a Sorenson mover was here with his dollie and the two of the them, efficiently off loaded all my possessions. Everything arrived unbroken and was placed in the house and garage as I indicated. This went so smoothly, I couldn't believe it. Terrific job done by both Sorenson and their Ohio connection of United Van Lines. I was and am very impressed. Thank you for this excellent service.

Provided prompt and detailed estimate for moving household belongings from Melbourne Beach to Daytona Beach, with guarantee that the price would be at or below the quote. Other movers quoted $100-200 less but did not guarantee the price and did not come anywhere near Sorensen's thorough evaluation of what we were moving. The last time we moved I used one of these supposedly lower cost movers and they added hundreds of dollars onto the quoted price, so this time we wised up and went with an accurate and guaranteed bid from Sorensen. They coordinated timing several days in advance and showed up at the beginning of the 2 hour quoted window start time. The 3 person crew was efficient, friendly, helpful, very courteous and moved everything perfectly without any damage to property or either house. I do note that they were subcontractors, and not Sorensen employees, but they were superb ( and I could care less otherwise!). We paid by credit card on the day of the move, which we prearranged with Sorensen. The only minimal thing I would mention is that Sorensen implied in conversation (and stated outright in their detailed and helpful pre-move literature), that they would weigh our belongings, and if it was less than predicted, charge us the appropriate lower amount (moving charges are fundamentally mostly driven by the exact weight of what you move and the distance moved). They did not do this, but on the other hand, they guaranteed that we would not pay any more than the quoted price, which was exactly what we paid, so overall I am very happy. In summary, this was a very, very good moving experience, and I would highly recommend Sorensen!

They were very punctual. They guys sent to move us were very courteous. I had recent surgery and my husband has brain damage so we had not completed as much packing as we anticipated, didn't make a bit of difference to them they jumped in and packed and STILL came in at the same budget anticipated. I just can't say enough good about this company. I will definately use them when i move again

We had a great experience with Sorensen!! We found them on Angie's List and coincidentally our friends had used their services 6 months prior. We hired them immediately after they came to give our estimate (which was very reasonable). The 4-person crew arrived on time, didn't waste any time, and got us moved in less time that predicted. Since it was a local move, the price was per hour and the actual cost was less than estimated, which of course, makes a homeowner very happy. The following day, we couldn't find some files and through convenient text and emails early in the morning, we were able to locate the box! Great customer service...I would recommend and use again if needed in the future!

We had to change the moving date three times and they were very accommodating. They just did what they were supposed to and when they were supposed to do it.

Kathleen did the estimate for the move. She visited both houses to do an accurate estimate. Her estimate was right on. The price included 3 mattress/box spring containers that I didn't have to buy. The price included a no deductible insurance policy that I didn't have to buy. If I had not chosen to buy the 3 mattress containers and insurance the price would have been only $396.00. I am very happy with the price. Mike and Robert came to move the furniture. The guys were friendly and professional. Two couches at house 1 have recliners on each end and are very heavy. Mike and Robert handled them with care and no complaints. They also moved my 55 inch LED TV carefully. Furniture included couches, large recliner chair, love seat with ottoman, coffee table, TV, matresses and box springs, bed frames, dressers, night stands, amoire, headboards and footboard. The move went perfectly with no problems and took three hours. I am very happy with the team at Sorensen Moving and Storage - Mayflower. I reccomend them for your move.

It was good. It was all good. I did not have any problems with them. They did what they said they would do. They showed up on time and everything was good.

Everyone we dealt with exhibited the utmost professionalism, pride in their work and commitment to making our move as stress free as possible. We cannot recommend these folks more highly. Everything was coordinated, communication was excellent and service from estimate to unloading was perfect. The driver of the truck, Wally Ortiz, demonstrated an exceptional pride in his work and his crew took excellent care of our items. The estimate was well done and final costs were very reasonable and on target with the estimate. Packing was done efficiently and quickly once again by people who cared Friendly, professionals who really do strive to make the move as smooth and as stress free as possible. We moved entire house (3/2) plus many many boxes of books and other furniture from Florida to New jersey without a hitch. Highly recommend this company and its staff.

Tiffany gave me a quote and told me she was estimating on the high side just to be safe. We had a terrible move 13 years ago with a different company and I was very nervous. She was very understanding and reassuring. At the end of the process, she was true to her word. She quoted about $1100 and it was just under $900. What a relief. What was also an extreme pleasure was the crew that performed the move. Robert, Purnell and (I think) James were assigned to help finish our packing and load our items. I can not say enough positive things about all three of them. They very punctual, polite, courteous, and careful with our belongings. Robert and Purnell impressed me when a neighbor was walking by and they gave her a very polite "Good Morning." The best way I can describe the experience is...."My friends helped me move."

They were great. They were very efficient and very nice. I absolutely have no problem. Everybody was nice.

The movers that showed were very courteous and worked hard, but understaffed to do the job properly. I had a two story home. I watched as one man slid several furniture items down my wooden staircase rather than two properly carry it. My stairs and furniture from upstairs withstood the poor moving technique, but it was hard to watch. They put long scratches in the hard wood flooring downstairs as they dragged a file cabinet across it. The main problem I had and you can read this in other critiques was broken furniture. Be aware of what kind of insurance you have for the move. If you elect nothing, your goods are valued at 60 cents a pound. If you lose a $400 desk due to mis-loading a ton of other items on top of it, you are going to get $60 to replace it. Needless to say, that won't even pay for repairs. As you can see from other posts, the industry hides behind this meaningless insurance and can break your items for pennies on the dollar. The other option is to pay $400 for insurance. So in that case I would have just paid for my new desk in advance. Not a good deal. This insurance should be there for unforeseen damage after careful packing, not for crushing a desk by packing the rest of your goods on top of it to the ceiling of the truck. That is neglect. My guess is this company receives an A grade for every move it performs and does not break anything of value. They could receive an A in all cases if they used insurance for items beyond their control, but did the right thing when your furniture is damaged due to carelessness. Cover fully what was your fault. Let insurance cover what was not. Other than that, the job was fine.

The quote amount was about $5700. He was absolutely very professional. He was tremendously through and covered everything. He was really young. The price was tremendously high. I didn’t go with him because of the price as it was $1500 more than anybody else.

The move went without any problems. The cost was lower than the estimate. Absolutely no damage or loss of any kind. The estimated time of delivery was 8 AM and guess what? They arrived at 8 AM and promptly unloaded the truck. Outstanding service.

They packed all items with care and consideration, all pieces arrived damage free. I was struck by the exceptional customer care and service....they were professional in every phase of the move. If we were to move again I would not hesitate to entrust our move to their capable hands. I appreciated the feedback on Angie's list which is the reference I used to select this company.