Servpro of South Brevard

They asked for extra money for a sooner appointment and the person who came over was extremely greedy, gave me a totally unreasonable quote without even any thorough investigation or taking pictures. Stay away from them if you can. He asked for 14 k, omg!!!!!

That whole thing was covered under insurance. I would recommend them to anybody else.

ServPro was able to respond immediately to a sewage backup flood at our house, to mitigate any further damage, and get it cleaned up quickly and professionally. The crew of workers in our home were very hard working and respectful of our needs, and made sure to seal off the affected portion of our home so we could still use the rest of it without getting sick or dealing with any of the awful smells. Jesse, the crew leader was very diligent in keeping me updated, and finding out our preferences when specific decisions needed to be made. The work performed was completely within scope of what our insurance company was willing to pay for, and we came out of pocket nothing except our deductible for the clean up work.y.

While away on vacation I had the unfortunate luck of a rodent getting into my car and then apparently dying because when I got back you didn't even have to open the trunk to smell the rotting odor coming from the car?.I called my Insurance company for help because airing it out and the fan method didn't work for me?. Servpro was contracted by my Insurance company to get rid of the odor??not only did they not get rid of the odor they poured toxic chemicals into my car and it had permiated everything in there including my A/C which they kept running while an ozone machine pumped in who knows what and then they sprayed the entire interior with horrible smelling scents which have not gone away to date and Its caused me to be nauseaus my eyes tear and It hurts to swallow but Servpro denies any odor left by them?They ruined my car interior with a milky haze left from the residue?even my leather is ruined?..infact their now saying the odor was there when I brought the car to them?the toxic chemical odor that is?It makes no sense ??..Im warning anyone so they don't go thru the heartache that Im currently experiencing ??they took a car that had a market value of $25,000 based on the age and mileage and turned it into a toxic pit that you can't go anywhere near?..you can't even open the drivers door without becoming sick to your stomach and Servpro denies denies denies??the manager won't even have the decency to acknowledge my calls..and My Insurance company has proven useless and no help at all??probably because their responsible for referring me to such a poorly run establishment in the first place??..they take advantage in people in their most desperate moments and thats sad??.thanks for completely totaling a beautiful car that I loved and took beautiful care of?. and thank you management for not calling me back as promised when I called your shop in tears??and thank you for adding further damage to my car like the scratches and the seats not being attached properly and the trunk liner hanging down and rugs not being put under moulding and damaging my leather seats with your sprays and scratching the cars exterior most likely when seats were being taken out???..do I have to say anymore?because I can??. but Im too aggravated to go on

Case Description: This is the complaint filed with the Better Business Bureau Sherri from ServPro fraudulently presented John Taormina(a hearing-impaired client)with a bill he did not owe. On 2/12/14, John Taormina had water damage to his condo. Immediately he contacted me, Liz Rebadow(power of attorney) to handle everything for him. John is hearing impaired and cannot talk on the phone at all and he also needs my assistance for clarification when dealing with and quot;situationsand quot; face to face. I spoke with Servpro and they assigned Sherri to John's case and I told her I would be the contact person for his case. On 3/21/14 at 1pm ServPro staff took all of John's belongings out of the POD that they put it in so the insurance adjuster could examine them. At this time Sherri was present and I showed her damage to the sofa set that Serve pro had done either before, during,or while it was in the pod(they were walking all over it to retrieve boxes in pod as well as laid mirrors and metal objects while in home) We told all of them to be careful with John's belongings and especially the sofa as it was in mint condition before they arrived. They also scratched both the entertainment center and the dishwasher but insurance covered them as they had been water damaged as well. Sherri assured me servpro would take care of John's sofa set and she took it back to servpro instead of putting it back in the pod. About a week or two later Sherri told me the set was not repairable but assured me ServePro would take care of John. In mid april I went out of town for 5 weeks and left everything in order for John to have his place completed. All John needed to do is text Sherri and she would make sure Servpro brought back his belongings as he was anxious to get back in his home. Being hearing impaired and out of his element he was uncomfortable living elsewhere(ie...he didn't have his flashing lights doorbell etc.), so he wanted to get back to his normalcy ASAP. On April 30, 2014, Sherri had John sign a paper saying they were not responsible for any renumeration or damages for John. She brought John a (fradulent) bill for the purported balance that UPC(John's insurance co.) did not pay to ServPro and told John he was responsible to pay it. She then told him if he signed the paper that they would accept the waiver of damages in place of him paying the bill they presented him. John told Sherri he was not comfortable signing that paper until he had a chance to speak with me. Sherri knew I was unavailable to speak with and that John needed to his life back. She told him she would not deliver his belongings unless he either signed the paper or paid the bill. Under extreme duress, John signed the waiver so he would be able to get his life back. After I returned I spoke with Jill Adams from UPC and she told me that John was not responsible for ANY of ServPro's bill as ServPro had revised the bill and sent them a new bill and UPC paid that bill in full. I spoke with Sherri about this and she texted me(I have the text to prove this) ...I quote from Sherri's text...and quot;We only signed that agreement with his insurance company because we made the agreement with John. He chose not to pay the additional money, so we signed the agreement with the insurance company. We were not required to sign that, we only signed as a deal made with John.and quot; unquote. That statement is a downright lie as I spoke with the insurance company and they said the revised bill was signed on April 3, 2014 and Sherri brought the bill(which John did NOT owe at that time) on April 30,2014. Sherri had them sign their waiver of damages under false pretenses and therefore it should not be valid. ServPro has stood by Sherri lies and has not offered any renumeration for John's sofa set

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They arrived within an hour of calling, cleaned up the water, dried it out. They were very responsive to our concerns.

I really did not like them. They came out and looked at what they needed to do and informed me what needed to be done as well; then for them to give a written estimate it cost $250.00. If I use their service then they would put that $250.00 towards the work. I just thought that it was absolutely ridiculous.

They did an outstanding job. I wrote a personal review directly to the company. The guy was very detailed, I loved the products they used.

Sick dog, used carpet as grass:+( ServPro was Responsive to my request for quick assistance and at a time that would work for me. Applied stain remover and then steamed clean the entire carpet. So far looks great, was told that sometimes after carpets dry that stains MAY come back. Depends on how far down into the carpet the stain went. Price charged was their minimum charge:+(

unprofessional and, down right rip off!

Very professional. Called about 10 minutes before the appointment to let me know he was on his way. Amazing results on the couch!

They were excellent. They were an A+.

They did a really good job. I would give them excellent grade. They cleaned up well. I would use them in the future.

We were having a center island installed in the kitchen. The installer accidentally hit and broke the fire sprinkler. Called Servpro and with in 65 minutes they were onsight inspecting the damage and assessing the best procedure to remove and dry several rooms. There were six workmen and a foreman. They quickly suctioned water, removed wet items, tested all areas for damage and proceeded to spend several hours preparing the areas for the drying process. The foreman made sure we were aware of the procedure and kept us appraised of the need for returns to check in. They made what was a horrible experience a little less painful. I would highly suggest the use of these knowledgeable people.

good to horrible.