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Sears

Appliance Sales and Installation, Appliance Repair, Electrical,


Services we offer

Tool, clothing & home decor sales. Optical

Reviews

4.214 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
21%
3
7%
2
0%
1
21%


Rating CategoryRating out of 5
quality
4.3
value
4.1
professionalism
4.4
responsiveness
4.5
punctuality
4.7
Showing 1-14 of 14 reviews

Matt G.
08/2018
1.0
appliance repair
  + -1 more
Was quoted $90 for the service. Was told that the $90 included diagnostics and minor labor. Talked to the repairman before he arrived and asked that he call me if it exceeded the $90. The repairman defrosted the line and charged me $240 total. There was no call back about the additional charge. Completely unauthorized. Now I have to fight Sears on the charge.
Description of Work: Needed a clogged refrigerator drain line cleared.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$260

Rafael M.
01/2017
5.0
appliance repair
  + -1 more
They had the part that they needed to replaced that was a plus for me cause they fixed everything in one trip. He was very nice, knowledgeable.
Description of Work: A refrigerator repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura W.
12/2014
4.0
appliance repair, appliance sales
  + 0 more
unknown
Description of Work: Replaced relay switch

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$157

Jerome L.
09/2014
4.0
appliance sales
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Diann B.
06/2014
1.0
electrician, appliance sales
  + 0 more
unknown

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Theresa L.
05/2014
5.0
appliance sales
  + -1 more
My experience with them has been good. Their price was right. It was excellent. It is not their fault, be we've got problems with one of the appliances. Their responsiveness was good.
Description of Work: I bought appliances from Sears.

Rating CategoryRating out of 5
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$3,000

Edward H.
02/2014
4.0
appliance sales
  + -1 more
They had the best choice. We just shopped around and that is where we ended up. The price was average.
Description of Work: I bought a stove from Sears.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Theresa L.
05/2013
5.0
appliance sales
  + -1 more
Good experience overall.
Description of Work: Purchased new appliances

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Stacia P.
03/2013
3.0
appliance repair
  + -1 more
Had old refrigerator which stopped cooling. It was easy to make appointment and Sears repairman was punctual, but he did not seem to put a lot of effort into trying to solve my problem. Since the fridge was not running, he said could not tell whether it needed a thermostat or other part and he could replace both parts at cost over $300. I declined, and was given a credit to buy a new fridge at Sears which would have covered most of my repair call cost - that was nice. However, my husband was able to buy thermostat for $50 and replace himself and it is now working fine, so we did not use the store credit and thus paid $79 for not very helpful repair call.
Description of Work: Needed evaluation of old fridge which stopped cooling - not sure whether to repair or replace. Estimated cost of repair was too high to justify so did not proceed with Sears performing repair. My husband was later able to fix for a fraction of cost.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Lauri T.
10/2012
5.0
appliance sales
  + -1 more
We needed new appliance and Sears said it would cost more or close to fixing the appliances instead of buying new appliances.
Description of Work: They evaluated our appliances.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

Dennis P.
06/2012
1.0
appliance repair
  + -1 more
We were very unhappy and will not purchase anything from Sears in the future that might require their support after the sale.
Description of Work: Every major appliance we have owned for 40 years has been purchased from Sears. This is partly because of the service they have always provided. We had a refrigerator and a freezer dying at the same time. Both had been purchased from Sears. When we called Sears for service we discovered they have gone global. We were facing the loss of hundreds of dollars worth of food and someone hundreds of miles away was telling us the best she could do was an appointment a week in the future. The freezer was still under warranty so we had to deal with Sears for that appliance. We called a local appliance dealer who had someone out within the hour to try to repair the refrigerator. When it was determined it could not be repaired we made the decision to purchase a new one from this local, family owned dealer. We got a very nice refrigerator for less than we would have paid at Sears or any other "big box" dealer, delivered within a couple hours and we feel confident we will get an immediate response if we need service. We will not purchase anything from Sears in the future that might require their support after the sale.

Rating CategoryRating out of 5
responsiveness
1.0


MARY JANE Z.
04/2012
5.0
appliance repair, electrician
  + 0 more
No matter what they are coming out to fix, the service call is $100.00 for their service calls. If the door bell breaks, and it takes the man 5 minutes, it is the same fee. However, if they have to come out and completely rebuild your fridge, it is still $100.00. They run through American Home Shield. I will absolutely use them again. This is a franchise, so the contractors and experiences vary. I have found them to be fantastic, no matter where I used them.
Description of Work: We have used them for appliance repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Donna D.
02/2012
5.0
appliance repair, appliance sales
  + 0 more
They were absolutely wonderful they came when they were supposed to. They showed me things about the appliances, they were wonderful.
Description of Work: appliance purchase and repair

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

rita P.
08/2011
5.0
appliance repair
  + -1 more
SEARS - Appliance Repair - Large Fixed the refrigerator several times. Fixed the microwave, and put in a new garbage disposal. I trust them, and have never had a problem. They are on time, friendly, professional, and don't rip you off.
Description of Work: SEARS - Appliance Repair - Large I used them to repair my refrigerator several times, they were out again in July. I have warranty's so it didn't cost.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    1050 S Babcock St, Melbourne, FL 32901

    sears.com

    Service hours

    Sunday:
    11:00 AM - 6:00 PM
    Monday:
    9:00 AM - 8:00 PM
    Tuesday:
    9:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 9:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    Appliance Repair,
    Electrical,
    Eye Care - Optical Sales & Repair

    FAQ

    Sears is currently rated 4.2 overall out of 5.

    Sunday: 11:00 AM - 6:00 PM

    Monday: 9:00 AM - 8:00 PM

    Tuesday: 9:00 AM - 8:00 PM

    Saturday: 9:00 AM - 9:00 PM

    No, Sears does not offer free project estimates.
    No, Sears does not offer eco-friendly accreditations.
    No, Sears does not offer a senior discount.
    No, Sears does not offer emergency services.
    No, Sears does not offer warranties.
    Sears offers the following services: Tool, clothing & home decor sales. Optical

    Contact information

    1050 S Babcock St, Melbourne, FL 32901

    sears.com

    Service hours

    Sunday:
    11:00 AM - 6:00 PM
    Monday:
    9:00 AM - 8:00 PM
    Tuesday:
    9:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 9:00 PM