S&W Kitchens

Overpriced and underwhelming. And completely frustrating from the moment I signed the contract! Signed contract in January 2022 then I had to keep contacting manager for any updates, even though I repeatedly asked to be kept informed monthly. Process and communication were awful, in fact most of the time I had to tell the workers to call the manager that day to find out what they were doing. And I was the one who had to tell the manager what had already been completed or still needed to be done. Bad management and execution with unprepared tradesmen (every single one!!!); and the one time I wasn’t there on site, the worker totally screwed up the couple of things he was supposed to do. 3 week project ended up taking over 9 months after the start of job in July 2022, even though the manager assured me that all of the products were ordered before my project started so I wouldn’t have an extended down time for my “small job”. In her words, “A modified schedule”. When I stared questioning and raising concerns at the end of July, Karen Brvenik got rude, condescending, and defensive then stopped communicating with me all together, with the exception of an email on September to inform me that my products were delayed again. Funny thing is that throughout the year 2022 I repeated would see the products needed on my job readily available at Lowes and Home Depot! Finally heard from the company again January 2023, which makes me think that Karen didn’t tell them how badly she managed my remodel, or how upset I was. The director of field operations and a superintendent had to take over and finish the job in March 2023.