PRIORITY HOME INSPECTIONS

The inspection process was fine, but the customer service after was terrible. We ended up paying twice for the inspection service on accident. We paid online and then without knowing it was already done, I paid again on site after the inspection. Multiple emails and calls to Amy went unresolved despite her promise to rectify the situation. We ended up disputing the charges with one of our credit card providers and Priority denied the claim. Only after we disputed it with the second charge credit card provider and Priority failed to dispute the claim, did we get our money back..

The home inspector pulled in the sprinkler system in our vacant home when doing an inspection for prospective buyers, never unplugged it and actually recorded on the inspection report the system didn't work when it does! We received a $163.00 water bill from the city for the water from the sprinkler system (which our realtor had to go unplug after he noticed sprinklers on weeks later). We had 0 water usage each month before the inspection and each month since as the home is vacant- bills to prove- called the company multiple times- for 2 weeks only a message machine then a woman who kept taking messages for the owners who were supposed to call me that evening. It has been another 2 weeks. I called again, the woman said there is nothing she can do if they don't want to call... I said it has been a month of trying to get a resolution and that it was unacceptable business practice. She said nothing. I tried filing a complaint with the BBB but of course they are not accredited or listed on BBB website. So disappointing considering they are supposed be a veteran owned business! No customer service, no way to run a business!

When Matt came out, he was on time and I felt his survey was thorough and we paid in full when he was done. He said, "If you have any questions, please call and I'll get right back to you." He followed up by emailing us a nice printed report. However, when we sent it to the insurance company, they asked a couple of questions. We tried to get Matt or his office (wife) to call back numerous times, but received no answer EVER - always voice mail - and no call backs EVER. We ended up having to find another inspector at the 11th hour and almost didn't get the insurance and close on the property. I truly feel that some bad thing must have happened in their lives as they both seemed like VERY NICE FOLKS. I hope they are OK, but their service to us was poor and could not be recommended. They are still not answering their phones today - voice mail only.

They did very thorough job. They were prompt. I like the fact that it is a veteran owned business. I felt like I got really good customer service and they go the extra mile. They do a wind inspection for the insurance required in Florida. They also set up a pest inspection.

I tried arranging an inspection with them. I contacted them via their website email as well as calling and leaving a message on their machine. They did not respond at all and after multiple attempts I gave up and tried to find another inspector to perform the home inspection. Was really surprised because I researched them and they had good feedback and a nice website. Very disappointing. Maybe they are good at inspecting but in terms of responding to email and phone I have to give them an F for complete failure.

He was very thorough and explained things very well. Spent needed time to complete a quality inspection and discussed things with a good attitude and work ethic. Very pleased with overall service.

Excellent. Matt Hawley arrived early and got right to work. He surveyed the house and area, gave initial impressions, and then spent the next 3 1/2 hours completing the inspection. He noted those areas he could not inspect because equipment (water pump) missing and offered to do a re-inspection at no cost when these areas were operational. Matt had the lastest technology and took the time to show us what he was measuring and described in layman's terms what was revealed. He took extensive photographs, examined the home from stem to stern, and gave a detailed verbal summary at the end of the inspection. Matt indicated that the written report would be available within 24 hours of completion of the inspection and he delivered on that as well, sending a comprehensive report via email. I cannot overstate how impressed and pleased we are with services provided by this company and Matt Hawley.

Outstanding. Matt and assistant inspector demonstrated a high level of professionalism and expertise. They provided detailed explanations of the inspection process, discrepancies discovered, suggestions for correcting findings, and positive aspects of the home.

Never called back. I guess business is going so well for them that they do not need to return calls.