Pool Doctor of Brevard, Inc.

Very happy with the out come. Crew was quite, work was just what I needed. Clean up was complete. Fixed cracks on concrete deck and repainted. Thanks for completing it in 2 weeks.

Great work done by pool doctors of brevard. They resurfaced our pool and our pool deck. The finished job looks amazing and we couldn’t be more satisfied!

The owners Doug And Diane really know what they?re doing and their team is especially great. They did a wonderful job and cleaned up after themselves. They are very efficient and answered any questions that I had as they went through the process. I would highly recommend them to anyone and would definitely use them again if I need them!! Thanks for a job well done.

We called Pool Doctor in Brevard and the owner Doug and his wonderful bride showed up within a few days.. when they showed up they had their showroom with them. We looked at his portfolio and his reputation and decided at that moment to pull the trigger. They started the project the next Monday and within four to five weeks my pool was resurfaced new tile and my pool deck had brand new pavers. They tested all the plumbing and found a few leaks and fix those free of charge you couldn't ask for a better crew thank you for Doctor of Brevard and team

Trouble with contacting their boss at work time. Poor communication. Work quality leaves to be desired. Did not bother to clean up the pool plaster leftovers. They dumped it in the backyard. Still cannot get rid of it.

After a slow start this company came on full bore. The workman where personable and gave our pool there all. The finish product is beautiful.

If I knew that they were not going to finish the job I would have never giving them the full last payment. I called them at least 8 different time and the wife answers the phone and said leave a message and they will call back. Well she does not call back. I called the husband which isthe owner and gave me 3 different dated to replace my junction box and never showed. Had I known all these problem about getting them to call you back or finishing the job I would have never hired them. Word of the wise, do not hire pool doctor.

Worst company I have dealt with in 24 years in Brevard if I could have left zero stars I would have! When a payment is due phones are answered and you get updates but other times nothing unless legal action threatened (attorney was retained to force a resolution). Still had outstanding issues but once they finally resolved the pool surface issue I let the deck seal and failure to refit the screen door after cutting the new deck block go and did it myself!!! Avoid at ALL cost ! Here speaks a customer who spent a fortune and got shoddy (would have used an expletive but may not have been allowed) service and product!

It is very disappointing to know that a company is so quick to collect the payment but does not follow through and does not notify what is going on. When you call the company there is no answer, no call back, no physical address, and it is very disappointing to know that there is people who only take money, do not follow through with the contract, and it is unfair that someone gets paid upon the expense of other people. I would not recommend them!

Great people and service!

Great Job very reasonable and quality craftsmanship

The Pool Doctor of Brevard resurfaced, tiled, changed our lighting, filled a concrete planter, added a heat pump, and converted our pool to salt. Anyone who has been looking at this type of work lately knows how much these services are in demand. The Pool Doctor was months sooner than others could get to us, they had competitive pricing, after we hired them, they did a great job!

Pool Doctor of Brevard is an awesome company! They resurfaced my pool and painted my deck. The team of professionals clearly communicated the plan-of-action and competently followed through with the plan. Superb workmanship. I am thrilled with the outcome!

They have a very professional large crew in which each member has their specialty so it seemed that we had the best talent assigned for each step in the tile replacement and pool resurfacing process. We were very pleased with the finished product.

We hired this company to stabilize the pool deck by blowing concrete underneath. They came out rather quickly and drilled 11 holes approx. 3 inches in diameter. After that, they would not return phone calls. The one time I talked to them, they said they would be out by the end of the week and never showed up nor did they call. They did contact my wife only to tell her that due to the rain, they would not be out. After a little over 3 months of this lack of contact, my wife hired someone else to come out and finish the job. The holes were doing nothing but beginning to destabilize the deck. I would not recommend them to anyone.

Worst company ever!!! The owner is untruthful and unprofessional! We paid to resurface the pool. He came and took our money, plugged up the drain, and would not answer our calls to finish the job. This is the worst company I have ever dealt with. They would not answer the phone...but on the rare occasion they do, the owner has his wife shield the calls because he is nonprofessional to talk to his customers and take responsibility.

Entire overhaul: deck, surface, pump, and tile. Looked great when completed at the end of February 2020. Cracks in the cantilever edge and nearby tile showed up two weeks after and kept growing. I have been calling them since, and all I get is lip service. I understand the pandemic is hurting everyones business, but I do not understand why Doug cannot simply drop by to evaluate the problem like he said he would. I am willing to pay for materials as this is not covered by a warranty. Like every contractor, once you make that final payment, they disappear. If you contract Pool Doctor, be prepared to wait and be patient.

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Pool Doctor of Brevard remodeled my pool this summer. Prior to commencement we detailed exactly what they were going to do, and we agreed to a payment schedule. Even though it was a very rainy summer they started only 2 weeks late. Once they started, they completed the pool on schedule. The crews were all Pool Doctor employees and were very professional. They respected my property, cleaned up each day before leaving explained what they were doing and did exceptional work. I chose Pool Doctor because I have a 30-year-old pool that had been remodeled once in 2004. The pool design at that time was a pool deck poured on top of the concrete tank. Typically, the tank settles slightly each year causing a crack between the tank and deck. Pool Doctor has a unique solution for solving this problem. Also, the design then was using 4-inch tile with a 2-inch cap tile. The Pool Doctor replaced the 4 inch tile with a beautiful glass tile the cap tile with a concrete cantilever making the pool more modern. They installed the new 4-inch tile using a laser, so the tile is exactly level. The new pool surface is very uniform and smooth, and they put tile accents on the steps and swim out. When I applied for a new HELOC the notice of commencement needed to be removed from my title. They were very helpful in getting it removed and even called the bankâ s title agent to tell them what needed to be done. I am very happy with the workmanship, communication and professionalism of The Pool Doctor of Brevard. They were not the lowest price, but they were the only company able to fix the crack and install the cantilever at a reasonable price.

This is a small place to put my thoughts on this company. Had I been out of town for 6-8 months and come back to find the job they did, my only complaints would be that they left pipes unburied, a hole they dug by the skimmer has receded 6-7 inches and caused a hole in my pool deck, a large amount of debris was left for me to clean up, and several of pieces agreed on in the contract were not completed (e.g. staples, epoxy, and main drain) This company is a nightmare to work with, mostly because when they come to do the estimate, they are all "we have many highly skilled teams, we can start this in 3 weeks and should be done by the first of May", and then 4-5 weeks later they say, "we have a lot of demand for our services this time of year, we'll get there when we can". As 4th of July weekend approaches, more than 15 weeks later, they suddenly put water in the pool and disappear with very little cleanup. Had they told me in March that there was a chance they could take the whole summer, I would have waited until later in the year or found someone else. I think that is why they were untruthful when giving the estimate. I would have even been much happier if they would simply have returned my calls and given me better estimates as time went on and being done by May was clearly out of the question. In short, the pool finish and tile work is fabulous, but communications is almost non-existent their estimates have no basis in reality, and trying to get a valid estimate as the months wear on is fruitless.

Do not hire.