Pinch A Penny Suntree

Description of Work: Nancy Yuasa · October 14, 2017 Had the local store on 5805 N Wickham clean my pool for the last four years and should have fired them 3 years ago when I had my pool automated. Store manager, Frank, came out and assessed what I would need and gave me a price. I accepted And had them do the work. Only problem was that when I tried to heat the spa the spa started draining. When I called, the manager’s son told me he installed everything correctly and I didn’t know what I was talking about. When he came out to look at my insistence he said I needed another auto valve and they would charge me for it. I said that we had agreed on a price and I had paid the price, that it should be included in the original price. Frank refused and said he would give it to me a cost. When I got the bill it was full price. I should have gone to another pool service then but I liked the fellow cleaning the pool, Frank’s nephew. Every week I get a slip of paper telling me what they have done that week. I am not here during the summer months but still have the pool maintained while I’m gone. There hasn’t been a problem with this until this past week. When we returned the pool was filthy with dead leaves turned black and staining the bottom of the pool. We looked to see when the pool boy was last here and the last note left was on August 24th. I called the store and was assured that my pool had been serviced each week. I was told that he hadn’t left notes since the end of August because he was afraid the notes would blow into the pool. Really? Then why not take back all the notes left up to then? I asked that they send someone immediately to clean the pool as I had company. That was on Monday. On Wednesday, I called another pool service and they came that afternoon and cleaned and treated the pool. I hired them and called Pinch a Penny to cancel their service and get a refund. I was told they would refund October but not September. My new service came back again on Friday to clean the pool again trying to get it back in shape. He told me my filter was really really dirty and that he had cleaned it as best he could but I would probably red a new filter. Today, I called and spoke to Frank and told him this. He told me that my filter was old and I purchased it back in 2011. I said how can that be when I only moved in 4 years ago. He then said that it was probably for the best that I changed pool serviced as I was a very persnickety person and they had bent over backwards trying to accommodate me. I said that yes I did call when the new pool boys left and forgot to turn the pool back on. I have an infinity pool and it seems that every time a new pool boy starts and there have been many, they have to learn how to get the pool started again after they shut it off for cleaning. Frank told me he would not refund me my money so I guess it’s on to the BBB

Description of Work: I've used this Pinch a Penny store for 13 years Always satisfied

Description of Work: poor customer service... very arrogant