Intercoastal has been very responsive to some minor issues that came up. Overall I love my pool. Quality of the installation is excellent. All the staff in Melbourne are very professional and responsive.
Description of Work: Design and installation of pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$75,000
Thomas H.
01/2018
5.0
decks, pool cleaners, swimming pools
 + 1 more
Ours was a commercial size pool. Although we contacted every pool builder in the county, we only got 2 bids, and Paradise made the best offer. The project got interrupted by Hurricane Matthew, so it took quite a few months to build. Being on the edge of a common area, the neighborhood watched it go in. We went from being one of a handful of homes in the neighborhood without a pool to being the envy of the neighbrohood. A few post-construction bugs popped up, and were promptly made right. Mick Huber oversaw the project and ensured everything went smoothly. He explained every stage and answered every question. You could not ask for a better company to work with.
Description of Work: Build combination pool, spa, and lap pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$86,000
William S.
04/2017
5.0
decks, pool cleaners
 + 0 more
The renovation of our pool with new tile and coping, and a repainting of the pool deck took a little over two weeks. The removal of the old material and the preparation for the new took a tremendous amount of effort. This was especially true for the complete removal and rebuilding of the coping mud bed, which was in such poor shape it did not provide a solid surface on which to build. Even though completely rebuilding the mud bed was beyond the scope of the original proposal, Paradise Pools did it for no additional cost. They did it because they deemed it the right thing to do for a quality job, regardless of the financial hit they took in doing so. That consideration for their customer and the extremely hard-working, dedicated crew is why I will hire them again to resurface my pool when that's required. The tile and brick work, and the deck painting were all first-rate; the pool area looks brand new again. I have no hesitation in recommending Paradise Pools for all your pool renovation needs.
Description of Work: We had our pool renovated with new tile and coping, and also had the pool deck repainted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,670
Joseph R.
10/2016
5.0
pool cleaners
 + -1 more
I spoke with Sarah when I initially called and she was very helpful. I explained my problem and she said she would have someone out to look at it the next day around noon. She even asked me to send pictures of the pump & filter so she could forward to technician in advance. Paul arrived the next day & quickly diagnosed that indeed the pump was bad and just not the impeller. He even showed me how he checked both pieces of equipment to determine what needed to be replaced. He replaced my pump & had me back up and running in no time. We recently moved to the area, so it is nice to establish a relationship with a reputable customer service driven company. I would definitely recommend Paradise Pools & Spas to anyone needing pool repairs in this area.
Description of Work: Swimming pool pump started making loud noise and then quit working all together. I called a few companies on Angie's List asking for an appointment for a technician to come evaluate the problem. I spoke with two others in addition to Paradise Pools & Spa but they were not able to schedule me until sometime the following week. Paradise Pools had a technician here the next day.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Laurie S.
12/2015
5.0
pool cleaners
 + -1 more
Pat from Paradise was in charge of the project and everything went very well. He got to my job about the time he anticipated and all went well. In the end I needed the job finished by a certain date and he delivered. I was very pleased with the work.
Description of Work: Pool resurface, water line and step tiles replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
Les H.
12/2015
5.0
decks, pool cleaners
 + 0 more
Ecellent
Description of Work: power washed concrete deck, painted deck 2 coats, installed new LED lights
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,351
Maryjane W.
11/2015
5.0
pool cleaners
 + -1 more
Excellent job!!! Staff were all professional, polite and diligent workers. Here are my notes: 5/21/15 - Called Construction Office: 321-254-4555. Representative coming out at 4 pm on Tuesday, 5/26. 6/1/15 Called last week re references and they said Rep would be back to me that day. It didn't happen. I called today and said that I was interested but not without references and Pinch a Penny was not enough. Girl answering phone said she would email them to me today. 6/17/15 Got email, called reference shortly after this and they were superb. Hired. Went down, completed contract and gave deposit $400. Told them I was going away and had to wait until the pool area was cleared by landscaper before they could start. They are working 4 weeks out. Will call when complete. 7/15/15 Called and let receptionist know that pool landscaping would be done by Friday. She will have Rep call me to schedule work. Told her that I was aware that there was a 4 week delay. 8/11/15 Paradise left message for me on this day, a Sunday. I didn't get it. 8/12/15 Called back when I got home from trip on Tuesday. 8/12/15 They came to start emptying pool. 8/13/15 They came back to work on pool, emptying, cleaning, etc. Took about a 4-5 days to complete the work and, boy, did they do a great job!!!! Staff all delightful people. Will definitely use them again.
Description of Work: Resurfaced pool and installed new light below water. Degreased the deck in preparation of our painting it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,947
Patricia J.
10/2015
5.0
pool cleaners
 + -1 more
Their friendly and knowledgeable staff is always willing to answer all your questions. They also do top quality, in-store repairs on pool equipment. I have also used them to troubleshoot and repair my pool filtration system. They are "Top Shelf" all the way.
Description of Work: Each weekend I take a pool water sample to the store. They test the water for free and tell you how to treat the pool water, if needed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ERIC B.
09/2015
5.0
pool cleaners
 + -1 more
Had paradise pools replace tiles circling around the pool, as the pool had settled and tiles were cracked. They did an excellent job.
Description of Work: Replace tiles around the pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Laurie S.
04/2015
5.0
pool cleaners
 + -1 more
The owner Pat planned and supervised the entire job. Everything went according to plan and he often went above and beyond-- he even polished my metal rails to remove the rust AND he fixed my existing water hose.... NICE!! They did a beautiful job-- the bricks are perfectly straight and nicely grouted, the pool finish is flawless. Plus, he showed great patience with me while carefully explaining what I needed to do to for care and maintenance of the pool. He even accommodated my neighbors by finishing work before the roads in my development were repaved. He made sure everything was done right and according to plan. I can never thank Pat enough. I have honestly never had a nicer experience with a contractor.
Description of Work: Resurfaced pool interior with Florida gem aggregate finish Replaced existing waterline tile Replaced existing brick bullnose tile surrounding the pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,800
Mary N.
12/2014
5.0
pool cleaners
 + -1 more
unknown
Description of Work: This company is great. They clean my pool every week. If i need service the pool person will try to let me know what is wrong and if i should schefule a repair person.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Phil S.
10/2014
1.0
pool cleaners
 + -1 more
Called Paradise Pools on the morning of Oct. 9 2014. I talked to the lady who answered the phone and I told here I was looking to have my pool remodeled/refinished and I wanted to have them give me an estimate She said she would transfer me to the remodel division. I then talked to another lady who took my information and said she would pass it along to the head of the remodel division (Pat). She stated Pat we be contacting me to set up and appointment. I was never contacted by Pat. Today is 10/14/2014. The ladies I spoke to on the phone were polite.
Description of Work: Took my info and never called back.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
1.0
Sandra L K.
08/2014
5.0
decks, pool cleaners
 + 0 more
unknown
Description of Work: Resurfaced pool and spa interior (pool >20 years old), including draining, pressure and acid washes, undercut and sealed all thru wall/floor fittings, removed all loose plaster, installed new step & bench tile trim, installed new main drain frame & grate, applied bonding agent in all areas, applied aggregate finish; refilled and balanced water. | |This company and their crew were excellent. They did exactly what they were supposed to do, and did it extremely well. Pool looks great now.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,664
Darlene B.
06/2014
5.0
pool cleaners
 + -1 more
Pat was great to work with picking out the tile and the crew of two did a great job removing the old tile and putting on the new. They were always friendly and worked diligently to get the job done. Very experienced workers. Tile removal can be quite messy but these guys were very neat about their job! Danny came out and balanced the water and made sure everything was at the proper levels before finishing up everything. I couldn't be more pleased with how everything turned out! Thanks to Pat, Danny and the guys for a great job!
Description of Work: Paradise pools retiled my pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Debra B.
12/2013
5.0
pool cleaners
 + -1 more
initially asked for estimate to refinish a very pitted and discolored pool. Called and came out immediately. Pat was a great man to do business with. very pleasant. He was honest and told us he Was backed up with work for a couple of months but came earlier than expected. About 5 weeks after we signed contract. All were very professional. Came and did work and cleaned everything up. My pool is like night and day! It is so beautiful!!! Asked tons of questions and all answered to the max and we understood everything we were getting and I cannot express how happy I am with the quality of work.
Description of Work: Resurfaced gunite pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Lee M.
10/2013
1.0
pool cleaners
 + -1 more
Paradise employee arrived day after I called. He didn't make any noise so I never knew he was there. He installed the control board and replaced the on/off trippers on the filter timer. I didn't get the opportunity to discuss the problem with the timer or the pump filter. I found his note later that day that he had fixed everything. The timer became stuck again as soon as he left. The pool was set for 8am to 5pm and wouldn't turn off. The chlorine level never rose as it should have with a new board. I called Paradise and told them the problems I was having and spoke to Sara. She gave me every reason I caused the problems and would not cooperate. I asked for her supervisor who continued to give me all the reasons I should be able to fix the problems. After a while I actually asked her if there were any more reasons she could think of that I caused the problems. One thing she said was that the water was not balanced. I told her I had been taking care of the pool for more than 10 years and the water was balanced. After some more arguing, she finally agreed to send the employee but said she was going to have the employee take a water sample to which I replied certainly! As long as someone fixes the pool. The employee came again and took his water sample, calibrated my new board for the aquarite and at my request finally fixed the pump timer by replacing the actual time mechanism. After speaking to the manager on the phone she confirmed that the water was balanced, did not apologize and hung up on me. The bill was enormous but I paid it promptly. I haven't verified that the bill is too high, I did not call around for prices but it was more than $700. Since then, the chlorine levels have been way too high. The board is supposed to regulate it. My daughter called them for me because I didn't want to talk to them again. She asked about the board and the excessive amount of chlorine. A woman again told her it was our fault, that we should turn it off and on again. As if we wouldn't try something so basic. That we aren't balancing the water properly, etc. My daughter started to say she should probably try calling someone else when the woman said ok and hung up on her. I can't imagine why anyone would give them an A for anything. Yes, it was fixed but at such a cost of money and frustration. Now we have so much chlorine we can't use the 5000 gal pool and haven't been able for most of the summer. How are these reviews made? I relied on them this time, but will be more careful in the future.
Description of Work: replaced computer board of aquarite control board, replaced o ring and lid knob on filter, and replaced filter timer
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$700
William U.
08/2013
5.0
pool cleaners
 + -1 more
Excellent. They performed the entire job quickly and professionally. My wife, who used to comment about how cool the pool was, now LOVES it. Well worth the cost. I'd certainly use them again and recommend them to friends.
Description of Work: Install a heat pump to warm water in our pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
Barbara K.
08/2013
5.0
pool cleaners
 + -1 more
They were here 3 times to get it fixed properly. I use them frequently. They have retiled the entire pool. I've only used them to work on my pool for 10 years. They are very personable, very friendly and very reasonable.
Description of Work: I used Paradise Pools and Spas to fix my pump. They had to replace the pump and the housing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
Bob K.
06/2012
5.0
pool cleaners
 + -1 more
I have been using them for the past 20 years. They test my water weekly. I will continue to use them every week.
Description of Work: Paradise Pools and Spas for pool services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Charlie T.
01/2012
5.0
pool cleaners
 + -1 more
They are great; they are wonderful. They are always nice and they make the pool look really great. They are fast and efficient. They are very courteous. Their prices are better than some of the other pool stores so it is good. They are very responsive. We had a pump break down and they gave us a good price. They were out within a day. They come on Thursdays and there is no set time. They are really good. We will continue to use them.
Description of Work: We use Paradise Pools and Spas to clean our pool and keep it nice.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Beverly R.
10/2011
5.0
pool cleaners
 + -1 more
They put the pool in when we built the house. They are very friendly, very efficient and there is nothing to complain about.
Description of Work: Paradise Pools and Spas comes every week and service my pool.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Cathy S.
07/2011
5.0
pool cleaners, decks
 + 0 more
Pat came and gave me a quote. He was professional and easy to talk to. I had to change the date of when the guys came to do the work and he was understanding and accommodating. I was really pleased with the work and my pool deck looks great. I totally would use them again.
Description of Work: Cleaned, resurfaced and painted pool deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,167
James B.
05/2011
2.0
pool cleaners
 + -1 more
The guy came out on time, but he was obviously not interested in being there. He informed me that he did not estimate for pool service because he was a repair guy. He spent all of two minutes looking at our equipment and then left. We never received a repair estimate. They did not send a new person to come out and estimate service. We used a different company to do the work.
Description of Work: We asked this company to come out and estimate monthly pool service and repair of some equipment.
Rating Category
Rating out of 5
quality
2.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
Clifford S.
09/2009
5.0
pool cleaners
 + -1 more
Completly satisfied with entire job.
Description of Work: Refinshed surface of in-ground,15 by 30 foot swimming pool. Removed 90% of existing surface (loose and soft plaster)from 44 year old (built in 1965). Acid washed, pressure washed, applied bonding agent to entire surface. Completly cleaned pool area and work area, and removed all trash from premises. Applied hard aggregate final finish. Balanced pool water.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,400
John B.
07/2009
5.0
pool cleaners
 + -1 more
We knew where the leak was but not the extent of damage. We called Paradise Pools and Pat McDonough came to our home the next day, discussed the problem and gave us an estimate. We did call another company and got a second estimate which was 10% less but we chose Paradise due to their promptness and discussions. They performed the fix completely, left the excavation open for two days to be sure the leak was fixed, came and filled the hole with dirt but could not pour the concrete to repair the decking because of rain, so they returned the next day to repair the deck, returned a 4th day to poor decking over the concrete.
Description of Work: Repaired leak in pipe of pool/spa.
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Service Categories
Pool and Spa Service,
Decks and Porches,
Pool Sales Construction and Installation
FAQ
Paradise Pools and Spas is currently rated 4.8 overall out of 5.
Paradise Pools and Spas accepts the following forms of payment: Check
No, Paradise Pools and Spas does not offer free project estimates.
No, Paradise Pools and Spas does not offer eco-friendly accreditations.
No, Paradise Pools and Spas does not offer a senior discount.
No, Paradise Pools and Spas does not offer emergency services.
No, Paradise Pools and Spas does not offer warranties.
Paradise Pools and Spas offers the following services: Renovations, Equipment Repair, Decking & Water Testing.