Mossy Oak Fence

Mossy Oak is a very reputable company with outstanding customer service and quality workmanship. I had old fence removed and replaced with privacy white vinyl and love the change in my backyard. They office staff kept me updated on the status of my install, the installers showed up when scheduled and did quality work in less than a day. I will always call Mossy Oak for fence needs and highly recommend them to anyone.

AVOID THEM! Money was paid, services were not performed. They installed the original fence and did a mediocre job. Then I paid them 5 months ago(!) for a needed repair (they required payment in advance). Its just 2 panels and cost over $500. Over the months, they've been scheduled about 5 times to do the repair but don't show up or call. It then takes days of trying to contact them before they will answer, and they make excuses (e.g. people fired, lost the fence parts), and finally reschedule. After their last no-show, I've been trying to get a hold of them for multiple weeks now and they won't answer, call back, or respond to emails. I have been more than patient with them. At this point, I have to believe they have no intent of doing the work and plan to keep the money too.

I called Mossy Oak based on mailers I had received from them to get a second quote on a fence job for my backyard. When I called on a Tuesday, the representative was very friendly and took all my information and made an appointment that was convenient for me for that upcoming Friday. When my appointment time came on Friday, no one showed up, so I called the office just to verify someone was coming, but I got their voicemail. I left a message and waited a little longer. No one. I finally called and left another voicemail to tell them that I couldn't wait any longer and that I needed to leave, but from what I could tell they never showed up, nor did they ever follow up to apologize. Very disappointing.

The staff (Bob Coleman - the estimator, Amanda and Melissa - in the Melbourne office and Dave, Pete, and Justina - fence removal/construction) were all very professional and thorough. I am glad I chose Mossy Oak Fence for the job. I highly recommend Mossy Oak Fence Company Melbourne office.

I signed a contract on 2/20/17 and paid half down ($2333), with the remainder due upon completion. They said they were 8 weeks out due to repairs because of Hurricane Matthew (October 2016), and it would be some time in April before they could get to me. The fence company never called me after April 20, so I called them. They were suppose to call me back and let me know when I was scheduled, they never did. So, I called and asked when was I on the schedule. They said the first week of May. No one ever showed up, nor called. On Monday, May 8, I called Mossy Oak asking when they were coming. They said May 19 was the best they could do. Then I get a call the next day from the General Manager Melissa and she tells me they're coming on Friday. I said May 19? They said no, May 12. I wanted to be here to be sure things went smoothly and if the crew had any questions, I'd be available. I told the company I was tired of getting jerked around, and they could either give me my money back, or install the friggin' fence! The crew showed up at 9:30am on May 17 and worked 13 hours to get the fence up. I had to leave at 6pm and they were still working. I told them about the sprinkler heads and showed them where they were. The crew was really awesome and worked very hard to get my fence done. However, working with the Gen Mgr and Receptionist was quite different. I don't recall ever getting the run around like I did and what should have happened was my fence should have been installed by April 20! It was almost another month before my fence was installed! Not acceptable. In looking at the fence, the gate has bad scratch marks along the top (front and back), the cross bar is damaged, several posts have bad nicks in them, and one of the posts was very close to a sprinkler that was on a pole 3 feet out of the ground. They couldn't have missed it! I'm not sure what happened or when it happened, but I now have a broken pipe in the PVC underground which the installers broke when they were packing the cement or when they watered it in. I told the fence company and they said they weren't responsible for broken pipes or sprinklers. WHAT??? You broke it, you should fix it! The fence company never said anything about this and if they had, I wouldn't have gone with them. Now, I have to have a sprinkler repair company come out and replace the broken pipe which will most likely cost another $200 or $300 before it's fixed. And, the pipe will probably have to be rerouted because it's covered in cement. And, I can't check the rest of the sprinklers because my sprinkler's won't come on because of the broken pipe. Water just floods out from the ground. So, it's been very frustrating--so much so that I felt, for the first time in my life, to give a company a bad grade.

.

unknown

unknown

unknown

Originally I didn't know any of them from Adam, but they gave me the best quote. He sat down and told me what day. It was going to be treated pine, and he gave me all the details and the best price. They did a great job, they came out when they were supposed to, and got it done when they were supposed to, and the fence is good quality.