Hearth & Home Heating & Cooling

I must say that I am stunned this company has so many positive comments and no negative ones. I believe that is because people are afraid of the retribution that might follow and the comments that might be posted about them. I had MANY problems with this company over the course of more than two months. So I will address only the two most bothersome ones. Neither of which can be disputed. First, I called this company because my system wasn't working right. In the first phone call they sold me a maintenance plan which included inspecting and cleaning the unit. In the process of trying to diagnose my problem, they performed this service. Their technician indicated to me that he had sprayed a cleaner on it, checked everything out. He said it looked great. Six weeks later, a different one of their technicians is telling me that my condenser is so rusted out (I live on the water), that I need a new one - at a cost of almost $8,000. He was very thorough and showed me the unit. I agree that it needed replaced. Obviously, the condenser could not have looked great when they did their maintenance/cleaning. Second, the final straw for me was when they quoted me almost $8,000 for a new condensing unit and I was able to get the exact unit I needed from another Angie's List member for $5,420. In the end, I paid Hearth and Home $675 and have absolutely nothing to show for it. Literally nothing.

Prompt. Courteous. Responsive. Knowledgeable. Fast. Professional. Work was begun and completed on the date and time promised. Installers were friendly and answered all my questions; they also kept a clean workspace and cleaned up throughly when finished. I recommend these folks without hesitation.

All work was done in a timely matter and the technician was completely professional.

I had purchased this service as a "Big Deal" on Angie's List. The service person arrived promptly and was both courteous and professional throughout the visit. He provided helpful information about my a/c system while he was working. The office staff was also very helpful and professional. I have peace of mind now having had the system checked by a professional as my system is now 10 years old.

Bill Burke was very nice and helpful. We still don't know why my air conditioning system stopped working. He checked the circuit breaker inside and on the outside unit as I had done the day before. He hooked up some wires to the outside unit to check it and it miraculously started working. He could not explain it but he has the "magic touch". I'm so grateful it wasn't anything major. Checked my filter for me and said my pressure was good. Added some Clorox to the system and so far so good. Everyone, from the staff in the office to Bill himself were very pleasant and friendly and I'm glad I contacted this company. Also, it was a plus that they offered a coupon for diagnostic testing.

As always, this company is prompt and the technician was courteous and knowledgeable. He performed all tasks in a timely manner and gave a tidbit or two of advice. I wouldn't hesitate to use this company for all of my HVAC needs.

The tech Rick was extremely professional and knowledgeable. I have recommended them to my family and friends & would definitely use them again.

On time...proffesional...answeredall my questions

I was not there. Tenant said service tech was on time & professional

The technician ( Mr. Fig) arrived on time and went right to work, in spite of the 93+ degrees temperature. He reviewed the check-off list with me and answered all my questions. I made good choice in picking this company!!!

Great job- did not try to sell me anything.

Their service was very good. It was very reasonable. The only problem I had was with the follow up- I subscribed to an annual service deal and they were supposed to follow up on something but they never did and I haven't either so, it is no big deal.

He arrived late because they are a busy company and honestly I have no gripe with that. I understand busy. They honored my 29.00 service call I found on google. Which I felt was positive and kind. The person who set up the appointment great lady she was funny and warm. Let me just give you a little background. I take care of my elderly parents (both on S.S.), who are both handicapped, my nephew who has autism and my sister who has a seizure disorder. We are in a 95 degree home all day long. I am unemployed as well. Hearth & Home shows up. I flew out the door to speak to Rick as soon as he arrived. Let him listen to videos I recorded so he can hear the problem. He assured me they would not help. So I shrugged that off. Then by brother-in-law arrives and starts talking to Rick. So I run out because Nick, my brother-in-law, does not know all the details. Rick duplicates the problem for sure and says its the fan motor. Nick says to him, "Then you can just oil it right? cause you can clearly see its still spinning" and Rick assures us, "No." The truth, the fan did spin and would shut down but it took a really long time for it to shut down. It kept spinning. So Nick was thinking that it could be salvaged. Rick assured us, no. So Then he drops the 399.00 price on us to replace the fan motor. So my parents, DO NOT HAVE THAT KIND OF MONEY and both on S.S income but say yes because we are all melting and they feel desperate. Nick says, "I think you should shop around." My mom says no charge it and this guy is listening to this. So my mom gives him the go ahead because again in 95 degree home or hotter. I ask Nick can you go ask him the part name. Rick gets a little bent out of shape being asked that question and starts complaining about time being money and how he can just pack up his truck and leave. So Nick comes in and tells me what is going on. My elderly parents who are desperate for cool air just want it fixed. So I ask Nick to get him to do the work because my parents felt they had no options. I did not appreciate a threat from Rick packing his truck and leaving because I ask a part name and get told people do this out of there garage and he won't match anyone's price. Since Rick did not want to give us the part name I went and did research while he was fixing the unit. What I found was nothing short of upsetting. Especially when a consumer feels stuck and the person giving the service makes them feel they can't ask questions. I found that when a fan stops running its usually the capacitor and they can be changed easily. I found that the cost was astronomically low. If it was the fan motor also that is also low. Rick did not tell us anything about the capacitor until after the work was done. Strange to me that I find that is the fan does not spin try to start spinning-it yourself and if it starts its the capacitor. This is google search I did with very detailed instructions. Here is a review I found and I am posting it so others do not make the same mistake we did. This review below is not from Hearth and Home, but it gives a glimpse on cost and doing it yourself. It would of been better for us to do this ourselves. We are in no place to even make a charge like this. If you plan on using this company I would ask for a person who lets the consumer ask as many questions as possible and I would do my homework. I feel ripped off and very sad. If you all new our financial situation and to get ripped off like this is just upsetting in itself. Praying to my Heavenly Father for justice and He has the final say. Review from another AC Company: (Commenting to an older post about home repair do-it-yourself) Older post mentioned paying a repairman $548 to replace fan motor in home a/c unit. I replaced my fan motor last night in my home a/c unit myself. Took about 30 min. Motor cost $78 at Grainger, part # 4M205. 208VAC/1Ph 1/4 HP 1.8A 1075 RPM with 1/2" shaft. Replaced capacitor too, cost $5. I did not pay any repairman to come fix it. It makes me sick that these repairmen get away with charging outrageous prices for simple work and they are calling you an idiot at the same time. No wonder our country's economy is bad. People want too much money for too little work. Americans are lazy in my mind. (Except me, of course ) One final comment: make sure you disconnect power and discharge your capacitor (stick screwdriver across leads) before removing old motor. Follow the wiring diagram on the new motor and make sure you set your fan blade height the same as the old one.

The service provider, Robert Hardy of Hearth & Home Heating & Cooling was excellent. Answered all of our questions, and gave some instruction on things we could do ourselves to keep unit in good working condition. Very intelligent and personable.

Very impressed with the knowledge and input from the technician who came. I'm a new homeowner after 20 years of apartment living, and he showed me how my thermostat works, how to tell when the air filter needs to be replaced, etc. He told me my system was in great shape, and I should hose it down every now and then because grass clippings build up inside. There was no upsell from the tech, and he wasn't at all condescending towards me and my lack of basic knowledge.

All went great! Very happy with AC and continual scheduled service provided. Great AC and service is outstanding.

It went excellent. The technician arrived on schedule. The work was done thoroughly, paying attention to details. After completing the cleaning/repair, the technician thoroughly tested the air conditioning system to assure it was in proper operating condition. We were very happy.

Arrived on time and performed the agreed upon work.

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Service person arrived on time in professional dress. Wore covers over shoes in house. Was very knowledgeable. Didn't rush. Took his time and serviced both inside and outside unit. Communicated well with me about a couple issues. Didn't try to sell me anything more. Very good experience. WILL use them again.

It was wonderful! They were excellent and we actually had them replace our entire A/C unit.

Everything went well. They did a good job, scheduling was easy, and they just provided good service in general. Ultimately, they did so well that I signed a maintenance agreement with them.

It went ok. Initially I wasn't very happy because they told me I needed a new furnace and they put the wrong information in my estimate concerning a power company rebate. I felt they should credit me the full amount for the rebate and they corrected this, I got the full rebate amount. Their service is great. I've had to call them twice because the new unit wasn't heating the home properly, the fixed the problem.

Very well, Robert ,their technician did a very through evaluation and service on my HVAC system.

Excellent work, friendly, knowledgeable technician, done timely fashion. will definitely use again.