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FLOORS DIRECT

Flooring Sales and Installation, Ceramic Tile, Hardwood Flooring Sales and Installation,

About us

Floors Direct is one of Florida's top flooring retailers. We offer wood, laminate, carpet, tile and area rugs. We are a large stocking dealer and we also import these products and sell them directly to the end user saving them lots of money. Installation is also offered at a direct price so be sure to come and see us before making any purchase. Mention Angie's List for a 10% discount on your next purchase.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

SALE & INSTALLATION OF CARPETS, CERAMIC TILES, AREA RUGS, LAMINATE FLOORS, TILE, UNDERLAYMENT, VINYL, & WOOD FLOORING. BEST BOTTOM LINE PRICE GUARANTEED!!

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.941 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
7%
3
2%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 26-41 of 41 reviews

Karen A.
04/2016
5.0
flooring contractor
  + -1 more
unknown
Description of Work: I had my beach house's floors replaced with high quality laminate flooring that looks like driftwood colored oak planks. I was very pleased with punctuality, level of professionalism, quality of work and great communication. They were there when they said they would be, did quality work and finished when promised. | |They forewarned me that in a lot of older homes a new sub-floor is required. ( I thought to myself "here we go...") but much to my surprise, they told me the subfloor was in fine condition and didn't need to be replaced. I find that level of honesty is hard to find in today's market.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Wanda C.
02/2016
5.0
flooring contractor
  + -1 more
unknown
Description of Work: Kevin was the absolute best helping me decide on my flooring. The entire staff was friendly, helpful, and knowledgeable. I couldn't have been happier with their contractor who did the actual tear-down and installation. I am so pleased with the transformation of my foyer, living room and master bedroom, and get rave reviews from everyone who steps foot in my home!
Rating CategoryRating out of 5
Yes, I recommend this pro

Maryann R.
02/2016
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Purchase and installation of wood/vinyl laminate flooring. Kevin at the store was very patient and informative. The installers were prompt, courteous and very professional. The place was broom clean when they left.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Pat S.
02/2016
5.0
flooring contractor
  + -1 more
unknown
Description of Work: They were very professional, and friendly. The installation was done on time and they even stayed late to finish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Bruce B.
02/2016
5.0
flooring contractor
  + -1 more
unknown
Description of Work: The product selection was huge and the installers did a perfect job.
Rating CategoryRating out of 5
Yes, I recommend this pro

James S.
04/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
.
Description of Work: Removed floor tile and carpets, leveled floors, and then installed new wooden floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,200

Myrna R.
03/2015
5.0
ceramic tile, flooring contractor
  + 0 more
unknown
Description of Work: Installed porcelain tiles in living/dining, bathrooms, family room and kitchen. They finished the job on time and cleaned up after themselves. The tiles look great!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Carole M.
03/2015
5.0
flooring contractor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Steve H.
02/2015
5.0
flooring contractor
  + -1 more
unknown
Description of Work: I bought 5" baseboards to upgrade my house. Connie is very personable and friendly. They keep the baseboards in stock at prices that beat the prices from the big box store

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$220

Beverly M.
01/2015
5.0
flooring contractor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Elizabeth L G.
08/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Great service, excellent floating hardwood flooring installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Gary L.
06/2014
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
unknown
Description of Work: We purchased carpet for the entire house and tile for the enclosed Florida room. The installation was on time and efficient. After about 3 months, the carpet had to be stretched. The carpet installer stretched the carpet at no cost to us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Barbara H.
06/2014
5.0
flooring contractor
  + -1 more
.
Description of Work: They installed wood laminate flooring in the entire house and removed ceramic tile and carpeting. The workers were extremely professional, hard working and very punctual! We would definitely recommend this company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Brandy E.
04/2013
4.0
hardwood floor
  + -1 more
See above
Description of Work: When we first went to the location, everything was great. I picked out a laminate that I liked and the sales person was very helpful. The problems started with the person who was supposed to call us to come out and measure the house for the amount of flooring needed. When he called to schedule an appointment, he gave my husband only one day to pick from (a Tuesday, I believe) and times that were during the middle of the day. My husband and I both work 45 minutes to an hour away from where we live. So, early morning or late afternoon is best for us. We asked if he could come on a Friday (my husband has off every other Friday). The guy refused at first and then said he would have to check and call us back. He didn't call back for over a week. By that time, we had looked elsewhere and decided to use someone else (who was more customer service oriented and flexible with their hours). If the guy had been nicer about the times or even shown a bit of interest in getting our business, we probably would have gone with Floors Direct. But, since our business was obviously not important to him, we went elsewhere.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0


Response from FLOORS DIRECT
We spoke to this customer and apologized for not living up to his expectations. Floors Direct uses a professional measuring service instead of sending out our salespeople as other flooring stores do. These measure services are hired by us to do a professional measure of your home, but they do not work for Floors Direct and whether or not we get the job does not affect them. Unfortunately the service that we had been using in Melbourne for over 10 years moved out of the area and we were forced to find a new company. This new company is based farther away and they obviously were not able to fit your schedule. As soon as we learned of this we got an installer to go out and measure right away to try and accommodate you. I would simply like to apologize and explain because Floors Direct is all about customer service and we continually strive to improve. Hopefully you will give us a chance the next time you have any flooring needs.

Larry M.
05/2012
5.0
ceramic tile, flooring contractor
  + 0 more
Floors Direct installed Florida Tile high definition porcelain tile in our dining room and living room. The price per square foot for the tile and installation was very competitive. The tile was ordered and ready for installation in just a few days, and the installers arrived to do the installation within a day or two. We were pleased with the installation in the living room, but there was a problem with the dining room. We got in touch with the store, and we were told that the store owner, Kent Copeland wanted to come to our home and look at the installation. Upon examination, Mr. Copeland agreed to replace the tile at his expense. Mr. Copeland kept us apprised of the delivery status. He checked with us during the installation and again when the installation was completed. We were extremely pleased with the end result. For any future flooring needs, we will definitely go back to Floors Direct.
Description of Work: Floors Direct provided tile and installation services for my dining room and living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,865

Bud H.
10/2011
5.0
ceramic tile, flooring contractor
  + 0 more
Great!
Description of Work: Installed ceramic tile for a 12 x 30 foot patio. Installers were proficient and experienced and cut the tile exactly. They were extremely professional and courteous, clean and did a wonderful job. I would have them again when needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200
    • 1
    • 2(current)

Contact information

3770 W NEW HAVEN AVE, Melbourne, FL 32904

www.floorsdirectinc.com

Service hours

Sunday:
11:00 AM - 4:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Flooring Sales and Installation,
Ceramic Tile,
Hardwood Flooring Sales and Installation,
Carpet Sales and Installation

FAQ

FLOORS DIRECT is currently rated 4.9 overall out of 5.

Sunday: 11:00 AM - 4:00 PM

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

FLOORS DIRECT accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, FLOORS DIRECT offers free project estimates.
Yes, FLOORS DIRECT offers eco-friendly accreditations.
Yes, FLOORS DIRECT offers a 10% senior discount.
Yes, FLOORS DIRECT offers emergency services.
Yes, FLOORS DIRECT offers warranties.
FLOORS DIRECT offers the following services: SALE & INSTALLATION OF CARPETS, CERAMIC TILES, AREA RUGS, LAMINATE FLOORS, TILE, UNDERLAYMENT, VINYL, & WOOD FLOORING. BEST BOTTOM LINE PRICE GUARANTEED!!

Contact information

3770 W NEW HAVEN AVE, Melbourne, FL 32904

www.floorsdirectinc.com

Service hours

Sunday:
11:00 AM - 4:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM