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Floor Masters

Floor Cleaning and Waxing, Flooring Sales and Installation, House Cleaning

About us

Locally owned & operated.

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

Restoration & repair includes floor, marble and terrazzo, hole, diamond grinding & concrete polishing

Services we don't offer

NA

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.25 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
0%
2
0%
1
20%


Rating CategoryRating out of 5
quality
4.2
value
4.0
professionalism
4.2
responsiveness
5.0
punctuality
4.0
Showing 1-5 of 5 reviews

Les H.
09/2013
5.0
floor cleaning
  + -1 more
He did an excellent job, very thorough and was pleasant to work with. At least two other condo units in our small complex followed our lead and had him refinish their terrazzo. Good job!
Description of Work: Carlos removed an existing tile floor in the kitchen and patched and refinished the full two bedroom condo The terrazzo had nail holes and cracks throughout

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Kirsten B.
09/2013
5.0
flooring contractor, floor cleaning
  + 0 more
It went amazing well and the finished floors are beautiful. He and his apprentice were always there as scheduled and they worked long days. The project was completed on time. He removed the doors and covered the walls to protect them. Also, to protect the corners, baseboards, and fixtures like the toilets, he got down on his hands and knees to remove the stains and polish. There are two sliding glass doors in the house leading to the outside. He removed the loose terrazzo that abutted the doors and redid the sills along the track,s effectively waterproofing under the doors. Since the house is on the beach, waterproofing is important during storms. Each evening he removed any debris and dust created during the day and at the end of the project he re-installed all the doors, removed the wall coverings and cleaned the finished floors. On the business side, his contract and payment methods were done in a professional manner including a guarantee of his work. His price was reasonable for the magnitude of the job. I would recommend him because of his skill, professionalism, and work ethic.
Description of Work: He restored all of the terrazzo floors in my house (kitchen,dining room, two bathrooms, two bedrooms, closets,hallways). I use the word restore, because he is a master craftsman. I am not talking about just cleaning and/or waxing and buffing . Over the last 30 years the floors have been covered with linoleum and wall-to-wall carpeting. The wall-to-wall carpeting was done twice - once nailed to the floors and once glued. He removed all the old coverings. Then he filled over 200 holes and cracks with matching terrazzo that he mixed himself using marble and granite in an epoxy. He removed considerable staining. He used a diamond polisher to restore the natural shine. It is beautiful. In fact, it looks like it is brand new. To clean it, all I have to do is vacuum. Plain water gets up spills. If the floors get really dirty, I use a ph-balanced cleaner and buff it just like I do when I clean windows. You should never use wax because it yellows the floors and eventually ruins the natural shine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Joshua B.
10/2012
5.0
flooring contractor, floor cleaning
  + 0 more
Great service, great result carles delivered what he promised.
Description of Work: Terrazzo refinish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,300

Daniel P.
10/2012
5.0
floor cleaning
  + -1 more
Floormasters was very knowledgable and curtious. Carlos was very professional and his expertise was impresive. My floor was in very bad condition, but floormasters restored it to perfection. My floor now has a mirror like shine and I am very please with the job. i had hole in my floor and floormaster patched them to perfection. I would recommend floormaster to anyone who wants to have their floor restored. I praise thier competency and work ethic.
Description of Work: Floormaster restored my terrazzo in my home. They patched holes exactly like the terrazzo. They took out the old flooring. They did all the edgework by hand and polished it up to a mirror shine through several stages and days of grinding. They removed the stains to perfection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

mary jo K.
07/2012
1.0
floor cleaning
  + -1 more
I selected Carlos based on his website that guaranteed and warranted his work. That was my first mistake. He also asked for half of the money up front. Another mistake. Carlos was suppose to remove ninety five percent of the stains and finish the floors to a high gloss. He sanded the floors one time and did not remove any of the stains. He left with 1475.00. I tried contacting him for my money, but he blocked my calls. He does not have a legitimate business and operates several phony websites. I am now forced to take him to small claims court.
Description of Work: Carlos was suppose to refinish 1300 feet of terrazzo flooring by sanding them several times with different grades of sandpaper and removing the stains.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
1.0

$2,950

Response from Floor Masters
I have been doing business for ten years and I have never stated to none of my clients that 95 of the stains will come out. The contract that she signed states that stains might not come out. I was very clear to her that I could not guarantee that the stains will come up. Second, I did not sand the floor I diamond grinded her floor, big difference. It’s ludicrous that she is stating that I only did one step, I did more than half of my steps, and spent two weeks trying to chemically remove the stains. I started grinding at a 30 grit resin. This grit is very very aggressive; I then did four more steps along the way adding the chemical to try to remove the stains. I also filled over 200 holes by hand with terrazzo chips placing the chips in each hope, adding cement and sanding it the next day. I believe my work is first class. To just do the holes a contractor would have charge at least 900 dollars, if they can do it at all. When no one else would have touch this job I gave it a attempt because she wanted to try and seemed understood about the stains. Another point the price I charged was very reasonable it was way below the going rate. I am very fair and professional with all of my clients. I was always on time at this job site the only time I did not show up is when I was waiting for the chemical to do its job or it was Sunday. I believe if her complaint is posted it is defamation because it is not true and I will consult from a lawyer.

    Contact information

    unknown, Melbourne, FL 32935

    www.naturalstonecreationz.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:30 PM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Floor Cleaning and Waxing,
    Flooring Sales and Installation,
    House Cleaning

    FAQ

    Floor Masters is currently rated 4.2 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:30 PM - 5:00 PM

    Floor Masters accepts the following forms of payment: Check
    Yes, Floor Masters offers free project estimates.
    No, Floor Masters does not offer eco-friendly accreditations.
    No, Floor Masters does not offer a senior discount.
    Yes, Floor Masters offers emergency services.
    No, Floor Masters does not offer warranties.
    Floor Masters offers the following services: Restoration & repair includes floor, marble and terrazzo, hole, diamond grinding & concrete polishing
    NA

    Contact information

    unknown, Melbourne, FL 32935

    www.naturalstonecreationz.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:30 PM - 5:00 PM